My mother hired Personal Touch last month to complete yard work at her propertyShe received a thorough written estimate outlining exactly what would be done which was then agreed uponThen, when the work was already half way completed, she was informed by the crew that in order for them to stay and finish it, it would cost a substantial amount more, far more from the original written estimate than any professional should beThen, my mother, who has significant limitations from a disability, overlooked her mail and was less than one week late on her first and only bill received from them and they had an attorney contact her about it adding $to her total billI understand that businesses have to deal with truly delinquent accounts, however this could have been easily and immediately resolved with a simple phone call, email or reminder letterIn the last few years of helping my mother with her affairs I have never seen such poor customer service and business ethics
My mother hired Personal Touch last month to complete yard work at her propertyShe received a thorough written estimate outlining exactly what would be done which was then agreed uponThen, when the work was already half way completed, she was informed by the crew that in order for them to stay and finish it, it would cost a substantial amount more, far more from the original written estimate than any professional should beThen, my mother, who has significant limitations from a disability, overlooked her mail and was less than one week late on her first and only bill received from them and they had an attorney contact her about it adding $to her total billI understand that businesses have to deal with truly delinquent accounts, however this could have been easily and immediately resolved with a simple phone call, email or reminder letterIn the last few years of helping my mother with her affairs I have never seen such poor customer service and business ethics