PickYourPlum

I am so sorry to hear that your tracking hasn't updated more - your order should have arrived a little while ago Since your order was lost in transit, you have been refunded in full and we will put a claim in with the Postal Carrier Thank you for bringing our attention to this matter, we are glad that we could hep get this resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: that is theftYou provided absolutely to product or service, and took my moneyI have no need nor desire to do business with your company againIf your antiquated system cannot issue a refund to my credit card, then mail me a check Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have refunded my order in full Sincerely, [redacted]

We are going to cut her a checkWe sell other vendors items and refund easily in days, but after the days it's harder due to credit card and paypal restrictions so we ask if they'd like store creditThe check will be sent out tomorrowThanks for your help in this matter and let me know if there are any others that come inWe try to make our customers happy! Have a wonderful holiday! Let me know if you need anything else

Hello *** - I recently followed up with your personally to your email, I hope that you received it okay We are a small CS team and we are currently unable to provide a Call Center As noted on our site, our emails are replied to within business days Sadly there was
an unforeseen delay with this feature and we recently received it in our warehouse and are currently shipping this feature out In your direct email, I offered to cancel your orders We look forward to hearing back from you so that we can process your cancellations if desired We hope to hear from you soon as once the shipments begin to process, your orders will need to be returned for your orders to be refunded We look forward to getting this resolved, talk to you soon

Hi there - Thank you for following up with us - lets get this resolved for you Yes, it is true that to be refunded, that needs to take place within days of the order or store credits are provided as the vendor's have been paid in full at that point That mentioned, I am
happy to resolve this for you You have been refunded in full and will see this posted to your account soon I'm glad that I was able to address all of your concerns Have a great day

Hi there - We are so terribly sorry that
your order did not fit as planned As noted in our Q&A in our Policy since January, we do not accept returns on swimming suits In addition, we have since updated our Policy that we are unable to accept returns moving forward Our apologizes for any inconvenience

It looks like we have followed up (replied) and addressed all of your concerns with your personally I'm glad that we were able to get this resolved, I will gladly post the updates here as well, as we want to make sure that we have completely addressed any concerns It is important to us
that you are completely satisfied. Our vendor's shipment was delayed and your order has since been shipped We apologize that our email reply was a day behind the mentioned timeframe, as we were a little behind due to the increase of holiday emails Your tracking is in movement and is scheduled to arrive Monday, a week before Christmas We are working to expand our team to ensure that we can promise a speedy reply to each and every customer inquiry We look forward to your order arriving Please know that we are always here to help and look forward to verifying that your order arrives safe and sound Monday Thank you

Complaint: ***
I am rejecting this response because: Four days ago, I was told that a refund was being processed. Now, I am being told the opposite. This order was placed (and return requested) well before any Q&A or Policy was updated to disallow returns. If you do not accept returns, I am still requesting a full refund for this order
Sincerely,
*** ***

Hi there - I wanted to follow up with you quickly It looks like all of your concerns listed have been addressed and that your order was refunded according to the Return Policy at the time In viewing your personal email, I'm glad you were happy with the resolution Please let
us know if you have any further questions - thank you

Hello [redacted] - I am so sorry to hear that your order arrived in this condition, that sure is disappointing.  Rest assure that we will 100% get this resolved for you.  First off, I would like to apologize for the delay with our reply.  We are have a small CS team, we are typically...

able to reply within 2-3 business days - sadly this week it took us an extra business day - we are truly sorry about this.  We have hired a new team member this week, to increase the speed of our reply time.  The details of this case, have been responded to and you can view them in your personal email.  I also wanted to note that your order has been refunded in full, as we would never expect you to settle for a damaged package.  We look forward to the opportunity to hear back from you via email.  It is very important to us that we get this completely resolved for you.  Thanks so much [redacted].

Hi there -  I was able to look into your your email.  It looks like your return is being processed and that your concerns listed have been addressed.  Please let us know if you have further questions.   Thanks.

I am so sorry to hear that your tracking hasn't updated more - your order should have arrived a little while ago.  Since your order was lost in transit, you have been refunded in full and we will put a claim in with the Postal Carrier.  Thank you for bringing our attention to this matter,...

we are glad that we could hep get this resolved.

We're so sorry about your order and that you have not received it. We apologize that the tracking for the hoodies was never marked as delivered to you. As we were contacted 2 months after the order was placed we are only able to issue you store credit for the hoodies and we do apologize for that. We...

feel horribly about the frustration and hope that you are able to find other items that you can find other items to purchase with the store credit.Again our apologiesPYP Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have refunded my order in full. 
Sincerely,
[redacted]

HiWe are so sorry this happened.  We are working with the vendor now to find out why this happened, but in the mean time we will be refunding you first thing in the morning.Thanks for letting us know so we can correct the situations.Alison (PickYourPlum Team)

Hello [redacted] - I am so sorry about this concern.  It looks like we responded to your email a little earlier on Friday, I sincerely apologize in our response time, as we are backed up due to the increased holiday volume.  We are currently working on correcting and improving our response...

time - our apologizes.  Sadly it looks like your package was lost during transit.  We look forward to getting this resolved and as offered, we can refund your order or check our inventory to see if we have another one in stock to resend.  We hope to hear from you soon with which option you would like moving forward as we hope to resolve this concern soon.

Complaint: [redacted]
I am rejecting this response because: that is theft. You provided absolutely to product or service, and took my money. I have no need nor desire to do business with your company again. If your antiquated system cannot issue a refund to my credit card, then mail me a check.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]