Pico Stone Imports & Supply, Inc.

MY NAME IS *** *** AND I AM THE OWNER OF PICO STONE IMPORTS & SUPPLY INC, I WAS ALSO THE PERSON WHO SPOKE TO MR*** IN REGARDS TO HIS PROPERTY @ *** *** *** *** *** ** I HAVE BEEN IN BUISNESS SINCE , I HAVE NEVER RECEIVED A COMPLAINT THROUGH THE BETTER
BUISNEES BUREAUWHEN I SPOKE TO MR*** ON THE PHONE THE DAY AFTER DELIVERY, HE TOLD ME THAT MY DRIVER HAD RUINED HIS NEW DRIVEWAY ( THAT HE SAID HAD BEEN JUST PUT A FEW DAYS BEFORE ) WITH STABLIZERS FROM OUR FORKLIFTLET ME EXPLAIN WHY MY DRIVER HAD TO USE THE STABILIZERSOUR FORKLIFT IS FT WIDE AND MR*** WANTED THE PALLET OF PAVERS HE ORDERED TO BE LIFTED AS HIGH AS POSSIBLE WITH THE FORLIFT TO GO OVER HIS FENCE AND DROP THE PALLET IN HIS BACK YARDIF WE DIDN’T USE THE STABILIZERS OUR FORKLIFT WOULD TIP OVER FROM BEING UNBALANCED BY THE PALLET’S WEIGHTMY DRIVER TOLD ME HE WARNED HIM THAT THE STABILZERS ON A NEW DRIVE WAY COULD DAMAGE IT ( I WASN’T THERE TO VERIFY IF MY DRIVER ACTUALLY TOLD HIM , AND THAT’S WHAT I EXPLAINED TO MR*** ON THE PHONE ) STORIES SEEM TO GET CHANGED AROUND FROM TIME TO TIME, SO I TRY TO LISTEN TO BOTH SIDES OF THE STORY, ANYWAYSMY DRIVER ALREADY WENT ABOVE AND BEYOND WHAT WE NORMALLY DO ON A DELIVERY BECAUSE WE USUALLY JUST LEAVE THE ORDERS IN THE DRIVEWAYNOT OVER A FENCEI TOTALLY UNDERSTAND TRYING TO GET THE PALLETS AS CLOSE TO THE JOB SITE AS POSSIBLE, SO WE TRY TO ACCOMMODATE THE CUSTOMERS NEEDSWHILE I WAS ON THE PHONE WITH MR***, I ASKED HIM WHAT HE WANTED ME TO DO WITH HIS DAMAGED DRIVEWAY, AND HE TOLD ME HE WANTED TO GET THE CONTRACTOR HE HAD THERE DOING THE DRIVEWAY TO COME OUT AND FIX IT AND HE WOULD THEN BASICALLY GIVE ME THE BILLI TOLD HIM I HAVE A ASPHALT CONTRACTOR IVE BEEN USING FOR YEARS, AND I WOULD SEND HIM OUT THAT DAY TO REPAIR THE DAMAGEHE REFUSEDSO I TOLD HIM IF HE WANTED HIS CONTRACTOR TO DO IT, I WASN’T GOING TO PAY FOR ITTHEN MR*** HUNG UP THE PHONE & I HAVEN’T HEARD FROM HIM SINCE, UNTIL I GOT THIS LETTERI THINK ITS FAIR THAT WE WOULD STILL REPAIR IT BUT WITH SOMEONE WE USEITS NOT LIKE I REFUSED TO FIX THE DAMAGESTHANK YOU, LET ME KNOW IF THERES ANY QUESTIONS*** ***( OWNER )PICO STONE IMPORTS & SUPPLY INCRIVER ROAD, NEW BEDFORD MA 02745CALL US @ *** * *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # .
Mr*** did say over the phone he would send his company to put a “cold patch” which does not rectify the issue, furthermore it’s My right to choose the company that I Trust, the company that was hired to put in my new driveway not the company that Mr*** recommendsFor example, that’s like me getting into a fender-bender with Mr*** and I tell him take it to my shop I’ll fixif he states that he deals with another repair shop it is what it is it’s called being reputableYou have the right to choose thencomlany who you feel comfortable with completing the jobAlso, the operator of the forklift never told me that he had to use stabilizers and that it would ruin my drivewayLet’s be real I have a brand new driveway literally 2-months old and do you actually think if I knew it would damage my driveway I would still want my order placed in the backyard Negative absolutely noti’m not asking for a million bucks or anything like that all I want is the driveway repaired my the contractor who I hired that is all.
Regards,
*** ***

MY NAME IS [redacted] AND I AM THE OWNER OF PICO STONE IMPORTS & SUPPLY INC. , I WAS ALSO THE PERSON WHO SPOKE TO MR. [redacted] IN REGARDS TO HIS PROPERTY @ [redacted] 02745. I HAVE BEEN IN BUISNESS SINCE 1991 , I HAVE NEVER RECEIVED A COMPLAINT THROUGH THE BETTER BUISNEES BUREAU. WHEN I SPOKE TO MR. [redacted] ON THE PHONE THE DAY AFTER DELIVERY, HE TOLD ME THAT MY DRIVER HAD RUINED HIS NEW DRIVEWAY ( THAT HE SAID HAD BEEN JUST PUT A FEW DAYS BEFORE )  WITH STABLIZERS FROM OUR FORKLIFT. LET ME EXPLAIN WHY MY DRIVER HAD TO USE THE STABILIZERS. OUR FORKLIFT IS 9 FT WIDE AND MR. [redacted] WANTED THE PALLET OF PAVERS HE ORDERED TO BE LIFTED AS HIGH AS POSSIBLE WITH THE FORLIFT TO GO OVER HIS FENCE AND DROP THE PALLET IN HIS BACK YARD. IF WE DIDN’T USE THE STABILIZERS OUR FORKLIFT WOULD TIP OVER FROM BEING UNBALANCED BY THE PALLET’S WEIGHT. MY DRIVER TOLD ME HE WARNED HIM THAT THE STABILZERS ON A NEW DRIVE WAY COULD DAMAGE IT ( I WASN’T THERE TO VERIFY IF MY DRIVER ACTUALLY TOLD HIM , AND THAT’S WHAT I EXPLAINED TO MR. [redacted] ON THE PHONE ) STORIES SEEM TO GET CHANGED AROUND FROM TIME TO TIME, SO I TRY TO LISTEN TO BOTH SIDES OF THE STORY, ANYWAYS. MY DRIVER ALREADY WENT ABOVE AND BEYOND WHAT WE NORMALLY DO ON A DELIVERY BECAUSE WE USUALLY JUST LEAVE THE ORDERS IN THE DRIVEWAY.. NOT OVER A FENCE. I TOTALLY UNDERSTAND TRYING TO GET THE PALLETS AS CLOSE TO THE JOB SITE AS POSSIBLE, SO WE TRY TO ACCOMMODATE THE CUSTOMERS NEEDS. WHILE I WAS ON THE PHONE WITH MR. [redacted], I ASKED HIM WHAT HE WANTED ME TO DO WITH HIS DAMAGED DRIVEWAY, AND HE TOLD ME HE WANTED TO GET THE CONTRACTOR HE HAD THERE DOING THE DRIVEWAY TO COME OUT AND FIX IT AND HE WOULD THEN BASICALLY GIVE ME THE BILL. I TOLD HIM I HAVE A ASPHALT CONTRACTOR IVE BEEN USING FOR YEARS, AND I WOULD SEND HIM OUT THAT DAY TO REPAIR THE DAMAGE.. HE REFUSED. SO I TOLD HIM IF HE WANTED HIS CONTRACTOR TO DO IT, I WASN’T GOING TO PAY FOR IT. THEN MR. [redacted] HUNG UP THE PHONE  & I HAVEN’T HEARD FROM HIM SINCE, UNTIL I GOT THIS LETTER. I THINK ITS FAIR THAT WE WOULD STILL REPAIR IT BUT WITH SOMEONE WE USE. ITS NOT LIKE I REFUSED TO FIX THE DAMAGES. THANK YOU, LET ME KNOW IF THERES ANY QUESTIONS. [redacted]. ( OWNER )PICO STONE IMPORTS & SUPPLY INC.104 RIVER ROAD, NEW BEDFORD MA 02745CALL US @ [redacted]