Picture It Sold Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
GRC refused to honor my request and pay what was rightfully due me and instead, offered me less than half of what they stole from meThat is not "goodwill", it is paying me back 1/of my own money that's due mePersonally, I think Dave might want to look internally in the business for a rat if he really believes that my numbers are what were reported on my gold lot! The fact that they now accuse me of extortion is evidence that they ripped me off and their unethical business practices, as I'm just a small business in my community and have no intent or leverage for such accusations. As far as using social media to warn others about GRC's shady business practices, I feel it is my duty and responsibilty to sound the alarm to other small businesses or others that might be entrapped with deceptive and unethical business practices. Dave has my bank information and has yet to send any money due me to my account, regardless of his promises to do so, nor does he need my permission to send money he owes me. So again, there you have it, another big business that takes advantage of small businesses or others looking to get what they advertise which was not as agreed(theft by deception)You can cleary see on the GRC site, that I am not the first to get ripped off, and I'm sure I won't be the last until this business is shut down!Sincerely,** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand that the customer thinks he is entitled to more than the value of his product.GRC using industry standards determined the value of his product and it is less than the customer expectedGRC in good faith will pay the customer $if he accepts.Tell us why here

At this time, I have been contacted directly by General Refining Corporation regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Ok, this is an update! I received a call from Dave G*** on Friday 6/**/asking what I would take to
remove the feedback about GRC on social media, and I explained to him that if he paid me the $they owe me, I would retract the warnings to others I put out thereHe said he would speak to his supervisor and call me on Monday 6/**/WELL, as expected, he called and offered me $in hopes I would retract the truthful feedback about his businessHe told me to think about it and call him backWhen I tried to call him back he was not available("At a meeting" seems to be the norm when trying to contact him concerning issues with gold or silver items)I left a message letting him know I would not accept that offer as it was unacceptable and unethical in business practiceI figured they needed the money more than I did since they felt the need to rip me off! *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
GRC refused to honor my request and pay what was rightfully due me and instead, offered me less than half of what they stole from meThat is not "goodwill", it is paying me back 1/of my own money that's due mePersonally, I think Dave might want to look internally in the business for a rat if he really believes that my numbers are what were reported on my gold lot! The fact that they now accuse me of extortion is evidence that they ripped me off and their unethical business practices, as I'm just a small business in my community and have no intent or leverage for such accusations. As far as using social media to warn others about GRC's shady business practices, I feel it is my duty and responsibilty to sound the alarm to other small businesses or others that might be entrapped with deceptive and unethical business practices. Dave has my bank information and has yet to send any money due me to my account, regardless of his promises to do so, nor does he need my permission to send money he owes me. So again, there you have it, another big business that takes advantage of small businesses or others looking to get what they advertise which was not as agreed(theft by deception)You can cleary see on the GRC site, that I am not the first to get ripped off, and I'm sure I won't be the last until this business is shut down!Sincerely,** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com Our first obligation at General Refining is client satisfactionThis is why we take any criticism or complaint about our service extremely seriouslyGRC worked diligently with *** *** in addressing all of his concerns and did everything we could to satisfy his expectationsBut this lot did not contain the gold he estimatedAfter contacting *** *** to discuss his lot an attempt was made by GRC to ameliorate any rift between *** *** and GRCUnfortunately, *** *** decided to take his case to the world of social media and public opinion in a direct attempt to impugn and sully our reputation After processing and testing his material using duplicate fire assay and XRF analysis by an experienced analytical chemist, we without question determined the value of precious metalsThe amount *** *** expected was not presentGRC processes thousands of precious metals lots a year for extremely satisfied clients where we are required to determine an exact monetary value, but there are will unavoidably be a malcontent for one out of a thousandSince he said he was pleased with his first go around with us, we felt in order to try and salvage the relationship we could make an offer of $In realty, this “offer” was a gesture of good will on GRC's behalf to foster an ongoing relationship with this customer, akin to an airline providing a free airline flight to a dissatisfied passenger or a restaurant providing a meal on the house to a dissatisfied patronAgain GRC attempted to resolve the issue, however we do not pay a customer any dollar figure that they demand in an "or else" scenario; that would be extortionNor will we be held hostage to social media complaints as *** *** clearly intended Despite the unprofessional, reckless, and unwarranted rhetoric *** *** has posted on this and other websites, GRC will still honor the good will offer of $we made to *** ***Some advice; for future reference, *** ***, your "x-ray machine" only determines the purity of the surface of the material being tested, not the base or interior metal(s), so please use it wiselyIn summation some expectations just cannot be met, and our company cannot in good faith just pay what a single client demands in order to silence a discourse fashioned to benefit himself