The only thing you can do is issue a complaint We bought our house and previous owners had replaced all windows with this company Two year later a window is leaking inside the double pane I call to get replaced or fixed and am informed there is no warrantee we had to call within thirty days of our move So even though I can prove we are the first new owners, am friends with and can provide current contact information of previous owners, they will not honor their lifetime window warrantee I have been referred to a glass company to fix their defective window We accept that we did not call within their timeframe we had no clue or we would have calledSadly, the company verbatim said on phone to me "we had this come up before and our answer is no There are no individual cases ,, just a blanket no to warrantee work after days of deed transfer if new owners didn't transfer warrantee and pay fee no exceptions"It is a loop hole they use and a way to cheat consumers from a warrantee they market as lifetime It Is shady at best to create parameters so tight that they know consumers will not meet Also reflects lack of commitment to customers, quality of their product and reputation No wonder they have low ratings, when push comes to shove they have their money end of story
We are very happy with Window World
The only thing you can do is issue a complaint We bought our house and previous owners had replaced all windows with this company Two year later a window is leaking inside the double pane I call to get replaced or fixed and am informed there is no warrantee we had to call within thirty days of our move So even though I can prove we are the first new owners, am friends with and can provide current contact information of previous owners, they will not honor their lifetime window warrantee I have been referred to a glass company to fix their defective window We accept that we did not call within their timeframe we had no clue or we would have calledSadly, the company verbatim said on phone to me "we had this come up before and our answer is no There are no individual cases ,, just a blanket no to warrantee work after days of deed transfer if new owners didn't transfer warrantee and pay fee no exceptions"It is a loop hole they use and a way to cheat consumers from a warrantee they market as lifetime It Is shady at best to create parameters so tight that they know consumers will not meet Also reflects lack of commitment to customers, quality of their product and reputation No wonder they have low ratings, when push comes to shove they have their money end of story
I am very happy with the service from aim,they are easy to work with ,and are fast to take care of your needs