Piedmont Power Sports, Inc.

After attempting to have a tractor repaired and multiple phone calls with the Service mgr and catching him lies after speaking with the insurance company I would recommend buying a tractor from anyone but themTractor is covered under insurance and the communication between Piedmont power and the insurance company is less than acceptableThe communication between Piedmont power and me the consumer is completely NOT ACCEPTABLE!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would be worthless.  This is yet another story. I have only received results after contacting the Revdex.com, and every single district sales rep for the south eastern U.S. Of the two I spoke to the Friday before it was delivered we were each given a different story.  I was told The parts were not it, One was told they arrived at 5, an other at 4.  The next morning I was told they arrived at 6pm.   As it stands I can not recommend working with Piedmont power.  
There was no walk through on the tractor on the morning it was delivered. It was dropped off and I was given the option of what implements to put on. Of course I was moderately happy, would you not be if you had been making payments for 7 weeks with 0 product to show for it?  Of which the grapple is leaking hydraulic fluid, and has been since it arrived.  I have been to busy trying to catch up on work to deal with it.  The Virginia rep has recommended I seek out another retailer/dealership for warranty work. I have gone so far as to buy the factory technical service manuals(Workshop Manual) to do these minor repairs for my self.  I could not live with out the tractor for another 7 weeks,  I would not believe piedmont power if they said they could do the warranty work in a timely fashion.
Yes offers were made to deliver incomplete product to me,  If I had accepted the incomplete delivery I would have 0 recourse under financing laws.  By refusing incomplete delivery I kept my option under our financing contract for arbitration.  This is what I finally had to threaten them with that friday evening at 5pm.  I believe my exact words were "either it is here at 9am, or they can shove it up their as and pound sand."  For those reading this saying I should have taken the partial order, let me ask you the following.  If you had placed an order of 60k.  5 weeks were offered partial delivery of 50k, would you have taken delivery of 50k of product waiving the arbitration clause in doing so?  I would not and did not.  All they had to do to make this a pleasant experience was to explain what was missing, what was there, and when it would be delivered.  Now, I was in regular contact with them, weekly.  I never heard the same story twice.  After 7 weeks I had had enough.
Am I satisfied with the tractor and it's implements,  More or less.  This whole 7 week ordeal to get something they offered to deliver the following Sunday, or Monday has soured me greatly.  Being repeatedly told separate and distinct excuses is draining, then to find out they fed the sales reps the same kinds of bt makes one wonder how trust worthy they are.  I now have my tractor and tools/implements.  One of which (the grapple) has leaked since it has arrived. I do not feel comfortable with them working on my property be it the tractor at their shop or the tractor at my home.
So what is my recourse now?  Zip, I can pray that another dealer will take on the warranty claims if any.   As for the Grapple and its leaking I am pretty much stuck paying to fix a new 4k implement because they were to incompetent to do the fittings correctly the first time.
My final words to Piedmont,  [redacted] customers around in the age of social media is stupid.  That old adage that it takes 12 happy customers to spread the word to one person, and 1 pissed off customer to tell 12 is no longer appropriate. It is more like one person to tell a 1000.  An ounce of effort would have prevented this whole drama fest. Yet, you thought so little of me as a customer that you chose to repeatedly lie to me and my wife. As I told the District rep.  I have ZERO faith in you, your company, and your people.  At every opportunity to make this right you have changed the story, adjusted the narrative, the times, the implements and who's fault it is. 
 
[redacted]

First of all I would like to start out by saying how sorry I am for the issues the customer has had. We do value our customers and the service they receive here at Piedmont Power and that is very important to us. So in reviewing this situation with the salesman the delivery of...

the unit was delayed however not by Piedmont Power Sports. We were waiting on extra implements the customer had purchased so that we could deliver all at once. Delivery was offered to the customer at the time of purchase without the grapple and bucket we were waiting on however it was decided he would wait with all of us under the impression it would be a couple weeks before the implements could be delivered to us. Once we received the delivery of the items on April 29, 2016 approx. 2:00pm we immediately pushed this unit to the front of the line to be delivered and our Service manager called and spoke to the customer. Delivery was not done on the 29th due to the lateness of the arrival of implements however the Service manager stayed to ensure all items were ready to go first thing on the 30th to the customer. Delivery was on Saturday the 30th to the customer by the Service manager himself at approximately 8am that morning. At that point the service manager went over all the information to all equipment with the customer and apologized again for the delay. The customer seemed happy and content with the service managers delivery and thoroughness of the equipment. We apologized for the delay but it was with our distributor not with us and we hope that its been taking care of at this point. Sincerely, Piedmont Power Sports.

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would be worthless.  This is yet another story. I have only received results after contacting the Revdex.com, and every single district sales rep for the south eastern U.S. Of the two I spoke to the Friday before it was delivered we were each given a different story.  I was told The parts were not it, One was told they arrived at 5, an other at 4.  The next morning I was told they arrived at 6pm.   As it stands I can not recommend working with Piedmont power.  There was no walk through on the tractor on the morning it was delivered. It was dropped off and I was given the option of what implements to put on. Of course I was moderately happy, would you not be if you had been making payments for 7 weeks with 0 product to show for it?  Of which the grapple is leaking hydraulic fluid, and has been since it arrived.  I have been to busy trying to catch up on work to deal with it.  The Virginia rep has recommended I seek out another retailer/dealership for warranty work. I have gone so far as to buy the factory technical service manuals(Workshop Manual) to do these minor repairs for my self.  I could not live with out the tractor for another 7 weeks,  I would not believe piedmont power if they said they could do the warranty work in a timely fashion.Yes offers were made to deliver incomplete product to me,  If I had accepted the incomplete delivery I would have 0 recourse under financing laws.  By refusing incomplete delivery I kept my option under our financing contract for arbitration.  This is what I finally had to threaten them with that friday evening at 5pm.  I believe my exact words were "either it is here at 9am, or they can shove it up their as and pound sand."  For those reading this saying I should have taken the partial order, let me ask you the following.  If you had placed an order of 60k.  5 weeks were offered partial delivery of 50k, would you have taken delivery of 50k of product waiving the arbitration clause in doing so?  I would not and did not.  All they had to do to make this a pleasant experience was to explain what was missing, what was there, and when it would be delivered.  Now, I was in regular contact with them, weekly.  I never heard the same story twice.  After 7 weeks I had had enough.Am I satisfied with the tractor and it's implements,  More or less.  This whole 7 week ordeal to get something they offered to deliver the following Sunday, or Monday has soured me greatly.  Being repeatedly told separate and distinct excuses is draining, then to find out they fed the sales reps the same kinds of bt makes one wonder how trust worthy they are.  I now have my tractor and tools/implements.  One of which (the grapple) has leaked since it has arrived. I do not feel comfortable with them working on my property be it the tractor at their shop or the tractor at my home.So what is my recourse now?  Zip, I can pray that another dealer will take on the warranty claims if any.   As for the Grapple and its leaking I am pretty much stuck paying to fix a new 4k implement because they were to incompetent to do the fittings correctly the first time.My final words to Piedmont,  [redacted] customers around in the age of social media is stupid.  That old adage that it takes 12 happy customers to spread the word to one person, and 1 pissed off customer to tell 12 is no longer appropriate. It is more like one person to tell a 1000.  An ounce of effort would have prevented this whole drama fest. Yet, you thought so little of me as a customer that you chose to repeatedly lie to me and my wife. As I told the District rep.  I have ZERO faith in you, your company, and your people.  At every opportunity to make this right you have changed the story, adjusted the narrative, the times, the implements and who's fault it is.  [redacted]

I cannot say anything good about Piedmont power. Before they changed ownership and were Haynes outdoors they had great staff and good customer service. My case is very severe. This company actually charged me for services on equipment that I did not receive and I didn't even have one of the machines anymore and had not had it for a couple years prior. They continued to charge me for full services on that piece of equipment that had been sold years prior. Then they said they did full services on several other pieces when they only change the oil. I pulled dirty fuel filters off of them the same day and took pictures fore them. Next this will flip your lid. They charged me for a almost $700 engine that we never received. They said they did not have the same one. After a year and a half they now want us to pay for a glass door we had already paid them $361 for and was told we were under charged because they made a mistake but because of all of the other issues not to worry. Now they want the extra money over a year later. Now they just called to say they left a diesel zero turn of ours outside their gate with the key in it because we owed them money from the glass door close to two years ago that was resolved. We just bought a $700 blower a couple weeks ago and have been purchasing from them since 2005. They will never get another dollar from us. We are now looking at the last four years to see how many times they charged us to work on that machine since we sold it in 2012.

I cannot say anything good about Piedmont power. They are only worried about the dollar and not their customers. I have purchased about 200-250,000.00 from the Orange store alone. Before they changed ownership and were Haynes outdoors they had great staff and good customer service. My case is very severe. This company actually charged me for services on equipment that I did not receive and I didn't even have one of the machines anymore and had not had it for a couple years prior. They continued to charge me for full services on that piece of equipment that had been sold years prior. Then they said they did full services on several other pieces when they only change the oil. I pulled dirty fuel filters off of them the same day and took pictures fore them. Next this will flip your lid. They charged me for a almost $700 engine that we never received. They said they did not have the same one. After a year and a half they now want us to pay for a glass door we had already paid them $361 for and was told we were under charged because they made a mistake but because of all of the other issues not to worry. Now they want the extra money over a year later. Now they just called to say they left a diesel zero turn of ours outside their gate with the key in it because we owed them money from the glass door close to two years ago that was resolved. We just bought a $700 blower a couple weeks ago and have been purchasing from them since 2005. They will never get another dollar from us. We are now looking at the last four years to see how many times they charged us to work on that machine since we sold it in 2012.

Review: I ordered a [redacted] grand tractor with 4 in 1 bucket, front end grapple, post hole digger, seed spreader and rear tiller on march 12th 2016. It was to be delivered the next week. After I signed the paperwork, the changed the delivery to the week after. That week I was on vacation, they moved the delivery 2 weekes out. I called at the begining of that week. They now were waiting on a thirdd function valve. They moved the delivery to the next week. I called the next week and was told they would call me back. No phone call came. The week after I called and they said they had all the parts but the grapple. They would put it together and get it to me that weekend. I called that tuesday, I was told I would have it thursday or friday and that they are now waiting on the 3rd function valve, 4 in 1 bucket and the grapple. I was called this morning, friday the 29th. They will not be able to get me the tractor till sometime the following week.

So I am making payments on 60k of equipment I have not recieved.Desired Settlement: I would like my tractor and the equipment I am paying for.

Business

Response:

First of all I would like to start out by saying how sorry I am for the issues the customer has had. We do value our customers and the service they receive here at Piedmont Power and that is very important to us. So in reviewing this situation with the salesman the delivery of the unit was delayed however not by Piedmont Power Sports. We were waiting on extra implements the customer had purchased so that we could deliver all at once. Delivery was offered to the customer at the time of purchase without the grapple and bucket we were waiting on however it was decided he would wait with all of us under the impression it would be a couple weeks before the implements could be delivered to us. Once we received the delivery of the items on April 29, 2016 approx. 2:00pm we immediately pushed this unit to the front of the line to be delivered and our Service manager called and spoke to the customer. Delivery was not done on the 29th due to the lateness of the arrival of implements however the Service manager stayed to ensure all items were ready to go first thing on the 30th to the customer. Delivery was on Saturday the 30th to the customer by the Service manager himself at approximately 8am that morning. At that point the service manager went over all the information to all equipment with the customer and apologized again for the delay. The customer seemed happy and content with the service managers delivery and thoroughness of the equipment. We apologized for the delay but it was with our distributor not with us and we hope that its been taking care of at this point. Sincerely, Piedmont Power Sports.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would be worthless. This is yet another story. I have only received results after contacting the Revdex.com, and every single district sales rep for the south eastern U.S. Of the two I spoke to the Friday before it was delivered we were each given a different story. I was told The parts were not it, One was told they arrived at 5, an other at 4. The next morning I was told they arrived at 6pm. As it stands I can not recommend working with Piedmont power. There was no walk through on the tractor on the morning it was delivered. It was dropped off and I was given the option of what implements to put on. Of course I was moderately happy, would you not be if you had been making payments for 7 weeks with 0 product to show for it? Of which the grapple is leaking hydraulic fluid, and has been since it arrived. I have been to busy trying to catch up on work to deal with it. The Virginia rep has recommended I seek out another retailer/dealership for warranty work. I have gone so far as to buy the factory technical service manuals(Workshop Manual) to do these minor repairs for my self. I could not live with out the tractor for another 7 weeks, I would not believe piedmont power if they said they could do the warranty work in a timely fashion.Yes offers were made to deliver incomplete product to me, If I had accepted the incomplete delivery I would have 0 recourse under financing laws. By refusing incomplete delivery I kept my option under our financing contract for arbitration. This is what I finally had to threaten them with that friday evening at 5pm. I believe my exact words were "either it is here at 9am, or they can shove it up their as and pound sand." For those reading this saying I should have taken the partial order, let me ask you the following. If you had placed an order of 60k. 5 weeks were offered partial delivery of 50k, would you have taken delivery of 50k of product waiving the arbitration clause in doing so? I would not and did not. All they had to do to make this a pleasant experience was to explain what was missing, what was there, and when it would be delivered. Now, I was in regular contact with them, weekly. I never heard the same story twice. After 7 weeks I had had enough.Am I satisfied with the tractor and it's implements, More or less. This whole 7 week ordeal to get something they offered to deliver the following Sunday, or Monday has soured me greatly. Being repeatedly told separate and distinct excuses is draining, then to find out they fed the sales reps the same kinds of bt makes one wonder how trust worthy they are. I now have my tractor and tools/implements. One of which (the grapple) has leaked since it has arrived. I do not feel comfortable with them working on my property be it the tractor at their shop or the tractor at my home.So what is my recourse now? Zip, I can pray that another dealer will take on the warranty claims if any. As for the Grapple and its leaking I am pretty much stuck paying to fix a new 4k implement because they were to incompetent to do the fittings correctly the first time.My final words to Piedmont, [redacted] customers around in the age of social media is stupid. That old adage that it takes 12 happy customers to spread the word to one person, and 1 pissed off customer to tell 12 is no longer appropriate. It is more like one person to tell a 1000. An ounce of effort would have prevented this whole drama fest. Yet, you thought so little of me as a customer that you chose to repeatedly lie to me and my wife. As I told the District rep. I have ZERO faith in you, your company, and your people. At every opportunity to make this right you have changed the story, adjusted the narrative, the times, the implements and who's fault it is. [redacted]