Piedmont Power Sports

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would be worthless This is yet another storyI have only received results after contacting the Revdex.com, and every single district sales rep for the south eastern U.SOf the two I spoke to the Friday before it was delivered we were each given a different story I was told The parts were not it, One was told they arrived at 5, an other at The next morning I was told they arrived at 6pm As it stands I can not recommend working with Piedmont power There was no walk through on the tractor on the morning it was deliveredIt was dropped off and I was given the option of what implements to put onOf course I was moderately happy, would you not be if you had been making payments for weeks with product to show for it? Of which the grapple is leaking hydraulic fluid, and has been since it arrived I have been to busy trying to catch up on work to deal with it The Virginia rep has recommended I seek out another retailer/dealership for warranty workI have gone so far as to buy the factory technical service manuals(Workshop Manual) to do these minor repairs for my self I could not live with out the tractor for another weeks, I would not believe piedmont power if they said they could do the warranty work in a timely fashion.Yes offers were made to deliver incomplete product to me, If I had accepted the incomplete delivery I would have recourse under financing laws By refusing incomplete delivery I kept my option under our financing contract for arbitration This is what I finally had to threaten them with that friday evening at 5pm I believe my exact words were "either it is here at 9am, or they can shove it up their as and pound sand." For those reading this saying I should have taken the partial order, let me ask you the following If you had placed an order of 60k weeks were offered partial delivery of 50k, would you have taken delivery of 50k of product waiving the arbitration clause in doing so? I would not and did not All they had to do to make this a pleasant experience was to explain what was missing, what was there, and when it would be delivered Now, I was in regular contact with them, weekly I never heard the same story twice After weeks I had had enough.Am I satisfied with the tractor and it's implements, More or less This whole week ordeal to get something they offered to deliver the following Sunday, or Monday has soured me greatly Being repeatedly told separate and distinct excuses is draining, then to find out they fed the sales reps the same kinds of bt makes one wonder how trust worthy they are I now have my tractor and tools/implements One of which (the grapple) has leaked since it has arrivedI do not feel comfortable with them working on my property be it the tractor at their shop or the tractor at my home.So what is my recourse now? Zip, I can pray that another dealer will take on the warranty claims if any As for the Grapple and its leaking I am pretty much stuck paying to fix a new 4k implement because they were to incompetent to do the fittings correctly the first time.My final words to Piedmont, [redacted] customers around in the age of social media is stupid That old adage that it takes happy customers to spread the word to one person, and pissed off customer to tell is no longer appropriateIt is more like one person to tell a An ounce of effort would have prevented this whole drama festYet, you thought so little of me as a customer that you chose to repeatedly lie to me and my wifeAs I told the District rep I have ZERO faith in you, your company, and your people At every opportunity to make this right you have changed the story, adjusted the narrative, the times, the implements and who's fault it is [redacted]

First of all I would like to start out by saying how sorry I am for the issues the customer has hadWe do value our customers and the service they receive here at Piedmont Power and that is very important to usSo in reviewing this situation with the salesman the delivery of the unit was delayed however not by Piedmont Power SportsWe were waiting on extra implements the customer had purchased so that we could deliver all at onceDelivery was offered to the customer at the time of purchase without the grapple and bucket we were waiting on however it was decided he would wait with all of us under the impression it would be a couple weeks before the implements could be delivered to usOnce we received the delivery of the items on April 29, approx2:00pm we immediately pushed this unit to the front of the line to be delivered and our Service manager called and spoke to the customerDelivery was not done on the 29th due to the lateness of the arrival of implements however the Service manager stayed to ensure all items were ready to go first thing on the 30th to the customerDelivery was on Saturday the 30th to the customer by the Service manager himself at approximately 8am that morningAt that point the service manager went over all the information to all equipment with the customer and apologized again for the delayThe customer seemed happy and content with the service managers delivery and thoroughness of the equipmentWe apologized for the delay but it was with our distributor not with us and we hope that its been taking care of at this pointSincerely, Piedmont Power Sports