Called Platinum Fitness twice to cancelBoth reps refused, one hung up on me after I requested that he refer request up Attempted to cancel membership with Platinum Fitness twiceOne rep told me I had to send in a certified letter, one told me I had to fax in a cancellation requestNeither would allow me to cancel by phone like the rep I signed up with - [redacted] - said I couldEscalated the matter to my bank in a transaction dispute
I signed up month ago on a no contract agreement for $on a promotionMy monthly bill I was told would be $every month and the membership fees were waived due to promotional dealThey signed me up with a payment plan of autopay on my debit cardThis month they charged me $I asked why it was $more and they said membership feesWhen I spoke to corporate and asked for my money back and that I no longer wanted to be a member they said they would put me in for a cancellation of days from now charging me again next month when the manager wgo signed me up Kirt at Speedway told me there was only a day cancellation noticeCorporate also said my contract stated I signed an agreeement for the membership fee charge and a day notice when there is no supposed contract with this gymWhat I was told I was signing was an authorization to charge my debit card for autopay They are refusing to reimburse my money of $and let me goWhen apparently there is no c
Plat Fit split with their billing company in november, Since then Plat Fit & ABC Fin have both been withdrawing dues from my bank acct They owe me $and refuse to refund me
$was taken out of my Vantage West account twice and only should of been taken out one time My complaint is I was charged twice for my May membershipI had already cancelled my membership and have proof my last payment of would be on May 5, I went in to pay this amount and told them make sure you don't put my card information into your system because I am no longer a memberOn May 7, my account showed they were paid twiceI have called them times spoke with Ashley and same response the manager is not here and she is very busy and I gave her your messageThis kind of customer service is unacceptableThis is going on almost weeks and it is clear the manger as no intention of returning my call
My account was cancelled in Dec-Last charge was to be in Jan-Then random charge appears on debit card months later March 15, My account was cancelled in Dec-Last charge was to be in Jan-2017,per what the gym advisedThen random charge appears on debit card months later, March 15, Called gym for help and was told that they are busy and would get back to me in a dayPoor customer services especially since they have charged my card WITHOUT authorization and fraudulently
After attending this gym for 14years , numerous billing errors on their end, poor customer service after new debit card issued Been a member of this gym since it was Metro fitness then golds and now platinumAfter many changes and different contracts and terms would surface I assumed I was grandfather by only contract I had agreed toIn last years I was charged a "account maintance fee" that was deducted from my checking account without any permission from meFurther after canceling childcare I was billed approximately 5-months for the service I was not receiving until I caught it on my bank statementThis was rectified and I was more than patient in the lengthy process..December of I went in to finally cancel my membership due to very high turn around of staff and poor ambiance contrary to what I had grown to enjoy at this gymStaff would regularly fratnize with clients and create a unprofessional environmentWhen I went to cancel a "stand in manager" one of many of
In Feb of 2016, I cancelled my gym membership at this location Still being billed and gym has no knowledge of paperwork In Feb of 2015, I cancelled my membership in the Northwest location The man who cancelled my membership stated I would keep getting billed through March of just noticed that I was billed again in April Contacted the Northwest location today and they have no knowledge of my completed paperwork and can not locate it
Called Platinum Fitness twice to cancelBoth reps refused, one hung up on me after I requested that he refer request up Attempted to cancel membership with Platinum Fitness twiceOne rep told me I had to send in a certified letter, one told me I had to fax in a cancellation requestNeither would allow me to cancel by phone like the rep I signed up with - [redacted] - said I couldEscalated the matter to my bank in a transaction dispute
I signed up month ago on a no contract agreement for $on a promotionMy monthly bill I was told would be $every month and the membership fees were waived due to promotional dealThey signed me up with a payment plan of autopay on my debit cardThis month they charged me $I asked why it was $more and they said membership feesWhen I spoke to corporate and asked for my money back and that I no longer wanted to be a member they said they would put me in for a cancellation of days from now charging me again next month when the manager wgo signed me up Kirt at Speedway told me there was only a day cancellation noticeCorporate also said my contract stated I signed an agreeement for the membership fee charge and a day notice when there is no supposed contract with this gymWhat I was told I was signing was an authorization to charge my debit card for autopay They are refusing to reimburse my money of $and let me goWhen apparently there is no c
Plat Fit split with their billing company in november, Since then Plat Fit & ABC Fin have both been withdrawing dues from my bank acct They owe me $and refuse to refund me
$was taken out of my Vantage West account twice and only should of been taken out one time My complaint is I was charged twice for my May membershipI had already cancelled my membership and have proof my last payment of would be on May 5, I went in to pay this amount and told them make sure you don't put my card information into your system because I am no longer a memberOn May 7, my account showed they were paid twiceI have called them times spoke with Ashley and same response the manager is not here and she is very busy and I gave her your messageThis kind of customer service is unacceptableThis is going on almost weeks and it is clear the manger as no intention of returning my call
My account was cancelled in Dec-Last charge was to be in Jan-Then random charge appears on debit card months later March 15, My account was cancelled in Dec-Last charge was to be in Jan-2017,per what the gym advisedThen random charge appears on debit card months later, March 15, Called gym for help and was told that they are busy and would get back to me in a dayPoor customer services especially since they have charged my card WITHOUT authorization and fraudulently
After attending this gym for 14years , numerous billing errors on their end, poor customer service after new debit card issued Been a member of this gym since it was Metro fitness then golds and now platinumAfter many changes and different contracts and terms would surface I assumed I was grandfather by only contract I had agreed toIn last years I was charged a "account maintance fee" that was deducted from my checking account without any permission from meFurther after canceling childcare I was billed approximately 5-months for the service I was not receiving until I caught it on my bank statementThis was rectified and I was more than patient in the lengthy process..December of I went in to finally cancel my membership due to very high turn around of staff and poor ambiance contrary to what I had grown to enjoy at this gymStaff would regularly fratnize with clients and create a unprofessional environmentWhen I went to cancel a "stand in manager" one of many of
In Feb of 2016, I cancelled my gym membership at this location Still being billed and gym has no knowledge of paperwork In Feb of 2015, I cancelled my membership in the Northwest location The man who cancelled my membership stated I would keep getting billed through March of just noticed that I was billed again in April Contacted the Northwest location today and they have no knowledge of my completed paperwork and can not locate it