Piedmont Tire & Auto

Hello,Please see attached receipt as requested Note the vendor claims to have completed a diagnostic which incurred a charge When asked for the documentation on the diagnostic I discovered there was none aside from the word of the vendor Additionally the verbal "diagnostic" results were no more detailed than what I told the vendor in the first place, the radiator hose had a visible leak when the engine was running.The vendor claims I authorized the repair and the change of the diagnostic Though I did sign a drop box envelope authorizing the work, phone conversations had agreement that I would be called with the estimate which was supposed to be a "free estimate." When the vendor called with the estimate, it was so significantly over priced that questioning it would have been natural for anyone given the scope of the work.Bottom line: This vendor, tried to pad the bill with unnecessary charges and when presented with the evidence (which they invited in the form of a competitor quote) they turned belligerent and threatening to the point of vendetta This is inappropriate to say the least[redacted] ***

Hello,
Please see attached receipt as requested
Note the vendor claims to have completed a diagnostic which incurred a charge When asked for the documentation on the diagnostic I discovered there was none aside from the word of the vendor
Additionally the verbal "diagnostic" results were no more detailed than what I told the vendor in the first place, the radiator hose had a visible leak when the engine was runningThe vendor claims I authorized the repair and the change of the diagnostic Though I did sign a drop box envelope authorizing the work, phone conversations had agreement that I would be called with the estimate which was supposed to be a "free estimate." When the vendor called with the estimate, it was so significantly over priced that questioning it would have been natural for anyone given the scope of the workBottom line: This vendor, tried to pad the bill with unnecessary charges and when presented with the evidence (which they invited in the form of a competitor quote) they turned belligerent and threatening to the point of vendetta
This is inappropriate to say the least*** *** *** ** ***

Dear Mr***,Per your request, please find two attachments:Invoice from Piedmont Tire and Auto where the last timing belt job was completed. The year parts and labor warranty statement is at the bottom of the invoice. Please note, this invoice represents the second time Piedmont Tire and Auto completed a timing belt job on this Subaru, within a two year time period. This further points to Piedmont's poor workmanship/quality for a timing belt to fail in that short period of timeEmail exchange with MrS***, the Subaru Mechanic who purchased the vehicle after my dealings with Piedmont Tire and Auto.Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I called MrF* to explain to him that I disagreed with his analogy of buying a fridge and then the dishwasher breaks; I explained that I brought the car in for the A/C to be fixed, and then the A/C only worked for a couple of days and then the A/C compressor broke and the car was towedI couldn't bring the car back to Piedmont, because it is currently in Dallas with my daughter. MrF* explained that there are more parts to the A/C and that Piedmont Tire had, in fact, replaced an important part to the A/CIf they had seen that the A/C Compressor was at fault at the time, they would have offered to fix itHe also offered a $store credit to be used on any car, which I accepted.This explanation is much better than I had previously heard from the other people at Piedmont, and also was more understandable than the written responses I had received via this website, so I was glad to have spoken directly with MrF*.
Regards,
*** ***

of Print all In new windowComplaint ID # ***Inboxx ***3:PM (hours ago)to me Hello Mrs***,I'm responding to Mr*** continued complaint with an ID number of ***.I don't know if I was even supposed to respond to this last note from you but I will summarize my response as it really has not changed.I reject everything that Mr*** has stated because he has continually lied and changed his story.I fixed his car a year ago, he drove it for a year with no problems.His radiator failed and he drove his car in an overheating condition to the point that his vehicle cut off on him.He now has engine damage because he continued to drive his car when it was overheating because his RADIATOR failed.Now that he damaged his engine because of the radiator, he wants me to fix his car for him.I offered to help himI really really tried to help him because that's how we operate.I offered him a discounted priceThis was not good enoughI then offered to fix it and charge him nothing for labor - he would just pay for the parts, absolutely free of any labor charge at all This was not good enough for him.Then he started lying and I stopped dealing with him When I realized we were at an impasse, I told him to pick his vehicle up or he would start incurring storage fees.Now at this point he comes up with some fantasy that he doesn't owe me the tow bill from when he towed his car from the other shop to mine which I paid for, he doesn't owe me for the oil that I put in his car that was over quarts low on oil and he doesn't owe me for my technician to look at his carSo he comes and steals his car off my lotNormally I would have just let that go, but since he's gone to all the trouble to continually lie and bad mouth me personally and my business, I called the police and filed a criminal complaint, the police said he was guilty of felony defrauding an innkeeperThe police told me that I could accept his money and it would be over, or I could press chargesMr*** is lucky we actually accepted his paymentI would have preferred to press charges. I offered to help him, his vehicle is damaged and it's damaged because of his neglectHe refuses to take personal responsibility for anything, I can't imagine that works out very well for him in life.Please let me know if there is anything else you need from me.thank youJohn F#-###-####

See AttachmentComplaint ID # ***Inboxx johnf@aol.comApr (days ago)to me Hello Mrs***,This is in response to Mr *** *** complaint which has an ID number of ***.Over a year ago we repaired Mr*** head gasket on his vehicle and he's been driving it ever sinceHis radiator failed and he drove his car in a state of overheating to the point that his vehicle actually cut off on himIn addition to that, he vehicle was over quarts low on oil The work that we performed was perfectly fine until he overheated his vehicleWhich causes damagehe took it to another shop who replaced his defective radiator, which was his problem and was nothing that we repaired previously After his radiator failed, a week or so later he had another problem and took it back to them to have warranty workthey replaced the radiator againAnd then determined that he had internal engine damage because of his failed radiator Mr*** voided his warranty when he drove the vehicle for an extended period in an overheating conditionHe told me himself that they drove it for minutes in that condition and that couldn't possible cause any damageWell, it canDriving low on oil does as wellIn addition, we never replaced his radiator in our repairsAnd this is the root cause of his problemHis radiator failed, he overheated his vehicle and he did engine damage because of thatHis vehicle is his responsibility, not mineMy responsibility is to try and help our customers, which I did.In an attempt to make the customer happy, we called the warranty company to appeal for Mr***that didn't work, so we offered to give him percent off the repairThis was unacceptable to himSo in my final offer, I offered to fix his vehicle for dollars of laborhe would just have to pay for the partshe still found that unacceptableAt this point, I realized that Mr*** was being completely unreasonable, he told me he would only pay me $and not a penny moreI explained to him that I couldn't do thatI also told him at that point he needed to remove his vehicle and pay us the money he owed us or he would be faced with storage fees.Now, at this point Mr*** had a tow company come and pick his vehicle up, without paying for itWe have filed a criminal complaint of defrauding an innkeeper and I believe his warranty is getting ready to be served.Feel free to contact me if I can be of further help.John f@Operations ManagerPiedmont Tire and Auto###-###-#### - shop###-###-#### - cell

See AttachmentComplaint ID # ***Inboxx johnf@aol.comApr (days ago)to me Hello Mrs***,This is in response to Mr *** *** complaint which has an ID number of ***.Over a year ago we repaired Mr*** head gasket on his vehicle and he's been driving it ever
sinceHis radiator failed and he drove his car in a state of overheating to the point that his vehicle actually cut off on himIn addition to that, he vehicle was over quarts low on oil The work that we performed was perfectly fine until he overheated his vehicleWhich causes damagehe took it to another shop who replaced his defective radiator, which was his problem and was nothing that we repaired previously After his radiator failed, a week or so later he had another problem and took it back to them to have warranty workthey replaced the radiator againAnd then determined that he had internal engine damage because of his failed radiator Mr*** voided his warranty when he drove the vehicle for an extended period in an overheating conditionHe told me himself that they drove it for minutes in that condition and that couldn't possible cause any damageWell, it canDriving low on oil does as wellIn addition, we never replaced his radiator in our repairsAnd this is the root cause of his problemHis radiator failed, he overheated his vehicle and he did engine damage because of thatHis vehicle is his responsibility, not mineMy responsibility is to try and help our customers, which I did.In an attempt to make the customer happy, we called the warranty company to appeal for Mr***that didn't work, so we offered to give him percent off the repairThis was unacceptable to himSo in my final offer, I offered to fix his vehicle for dollars of laborhe would just have to pay for the partshe still found that unacceptableAt this point, I realized that Mr*** was being completely unreasonable, he told me he would only pay me $and not a penny moreI explained to him that I couldn't do thatI also told him at that point he needed to remove his vehicle and pay us the money he owed us or he would be faced with storage fees.Now, at this point Mr*** had a tow company come and pick his vehicle up, without paying for itWe have filed a criminal complaint of defrauding an innkeeper and I believe his warranty is getting ready to be served.Feel free to contact me if I can be of further help.John f@Operations ManagerPiedmont Tire and Auto###-###-#### - shop###-###-#### - cell

See Attachment
Complaint ID # ***Inboxx johnf@aol.comApr (days ago)to me Hello Mrs***,This is in response to Mr *** *** complaint which has an ID number of ***.Over a year ago we repaired Mr*** head gasket on his vehicle and he's been driving it ever sinceHis radiator failed and he drove his car in a state of overheating to the point that his vehicle actually cut off on himIn addition to that, he vehicle was over quarts low on oil The work that we performed was perfectly fine until he overheated his vehicleWhich causes damagehe took it to another shop who replaced his defective radiator, which was his problem and was nothing that we repaired previously After his radiator failed, a week or so later he had another problem and took it back to them to have warranty workthey replaced the radiator againAnd then determined that he had internal engine damage because of his failed radiator Mr*** voided his warranty when he drove the vehicle for an extended period in an overheating conditionHe told me himself that they drove it for minutes in that condition and that couldn't possible cause any damageWell, it canDriving low on oil does as wellIn addition, we never replaced his radiator in our repairsAnd this is the root cause of his problemHis radiator failed, he overheated his vehicle and he did engine damage because of thatHis vehicle is his responsibility, not mineMy responsibility is to try and help our customers, which I did.In an attempt to make the customer happy, we called the warranty company to appeal for Mr***that didn't work, so we offered to give him percent off the repairThis was unacceptable to himSo in my final offer, I offered to fix his vehicle for dollars of laborhe would just have to pay for the partshe still found that unacceptableAt this point, I realized that Mr*** was being completely unreasonable, he told me he would only pay me $and not a penny moreI explained to him that I couldn't do thatI also told him at that point he needed to remove his vehicle and pay us the money he owed us or he would be faced with storage fees.Now, at this point Mr*** had a tow company come and pick his vehicle up, without paying for itWe have filed a criminal complaint of defrauding an innkeeper and I believe his warranty is getting ready to be served.Feel free to contact me if I can be of further help.John f@Operations ManagerPiedmont Tire and Auto###-###-#### - shop###-###-#### - cell

Hello *** ***,I'm writing in response to *** *** complaint with an ID number of ***.Again, I'm not understanding *** *** responseI have a nationwide warranty that carries a month thousand mile warrantythe phone number to the warranty -company is ###-###-####If there ANY problems with the work I performed, she can call this number and the repair work will be covered percentThe problem she is going to run into is that the work I performed is perfectly finethe work that she needs on her car is nothing that I did, nothing that I touched, nothing that I made, nothing that I brokeif she bought a refridgerator and days later her dishwasher broke, it wouldn't be covered.I offered them a store credit entirely based on the fact that we feel bad they are having problems out of state and are being taken advantage ofThe price that they are being charged for a compressor repair is criminal. *** *** first complaint letter said that she had not heard from usI responded that wasn't trueHer second complaint letter states that she has heard from us on numerous occasionsHer husband called me and asked for a larger store credit than what I was offeringI told him that since the Revdex.com was now involved, I would defer to their judgement.So, *** ***, the work I performed is still finethe Bennetts are having a problem with something that I never touchedI offered them a $dollar store credit out of the kindness of our heartsI gave them the number of my warranty companyIf there is any problem with anything I did it would be covered percentI don't really know what else I could possibly doPlease advise me as to what you would want me to do next and thank you for your time.John F*Operations ManagerPiedmont Tire and Auto###-###-####

7 of 179  Print all In new windowComplaint ID # [redacted]Inboxx [redacted]3:21 PM (2 hours ago)to me Hello Mrs. [redacted],I'm responding to Mr. [redacted] continued complaint with an ID number of [redacted].I don't know if I was even supposed to respond to this last note from you but I will summarize my response as it really has not changed.I reject everything that Mr. [redacted] has stated because he has continually lied and changed his story.I fixed his car a year ago, he drove it for a year with no problems.His radiator failed and he drove his car in an overheating condition to the point that his vehicle cut off on him.He now has engine damage because he continued to drive his car when it was overheating because his RADIATOR failed.Now that he damaged his engine because of the radiator, he wants me to fix his car for him.I offered to help him. I really really tried to help him because that's how we operate.I offered him a discounted price. This was not good enough. I then offered to fix it and charge him nothing for labor - he would just pay for the parts, absolutely free of any labor charge at all.  This was not good enough for him.Then he started lying and I stopped dealing with him. When I realized we were at an impasse, I told him to pick his vehicle up or he would start incurring storage fees.Now at this point he comes up with some fantasy that he doesn't owe me the tow bill from when he towed his car from the other shop to mine which I paid for, he doesn't owe me for the oil that I put in his car that was over 2 quarts low on oil and he doesn't owe me for my technician to look at his car. So he comes and steals his car off my lot. Normally I would have just let that go, but since he's gone to all the trouble to continually lie and bad mouth me personally and my business, I called the police and filed a criminal complaint, the police said he was guilty of felony defrauding an innkeeper. The police told me that I could accept his money and it would be over, or I could press charges. Mr. [redacted] is lucky we actually accepted his payment. I would have preferred to press charges. I offered to help him, his vehicle is damaged and it's damaged because of his neglect. He refuses to take personal responsibility for anything, I can't imagine that works out very well for him in life.Please let me know if there is anything else you need from me.thank youJohn F[redacted]###-###-####

I'm writing to you in response to a complaint letter I received regarding [redacted] that has a ID number of [redacted].We performed an AC repair to [redacted] vehicle on 7/20/2016. We replaced an expansion valve and evaporator core. She left and the ac system was working fine. A month later,...

she says her ac compressor broke. I did not work on her ac compressor. I have absolutely no idea what she is talking about in regards to warranty and only parts being covered. We have a nationwide 24 month 24 thousand mile warranty on all our repairs. however, our repairs aren't in question here. She had another component fail. When the compressor fails, you can't drive the car. She obviously drove the car for a month after the repairs I made. I also don't know what shes talking about when she says she hasn't heard from us. My service manager Barry contacted her on two occasions. He told me about the situation and I told him to have her bring the car back to us because the repair on a new compressor should only be around 800 dollars. I have no idea why someone would be charging her 1600 dollars. that's who she should be filing a complaint on. We have never heard back from her. Barry even offered to give her a 300 store credit to use towards the repair which would bring her net total for that repair to around 500 dollars. She said she was going to check with her husband. We still haven't heard back from her.So, to summarize, the work I performed is perfectly fine. Her car has another issue that has nothing to do with the work I performed. I offered her a 300 store credit and offered to fix the car for half the price she's telling us that she was quoted. I don't know how much more I could possibly do.Please let me know if there is anything else I can do for you and don't hesitate to contact me.John F[redacted]Operations ManagerPiedmont Tire and Auto###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Dear [redacted],Thank you for taking the time to inquire about this issue on my behalf.  It is however very disappointing that Mr.F[redacted] should maintain his false narrative of the situation.Mr. F[redacted] would have you believe that there was some kind of nasty confrontation in his shop and that I somehow presented the position of an unruly, unreasonable customer.  Nothing could be further from the truth.  Not only was there never any personal confrontation with him or his employees, but Mr. F[redacted] has never met or even seen myself or my wife.  The only temperamental incident happened by Mr. F[redacted] when he called me at my work (note the violation of the fair debt collection act) the day after I had my vehicle towed and accused me of sealing my own car, and threatened to have me arrested if I did not pay for his "diagnosis." Aside from his behavior being completely inappropriate, this vendor lacks any sense of business ethics and even simple decency of integrity.There was no diagnosis done.  They could produce no diagnostic report.  And the notion of a diagnosis in the first place is to deduce a problem by observation of related symptoms.  I had a hole in a radiator hose.  That leaking hose was pointed out to the mechanics and they were told what needed to be replaced.  Mr. F[redacted]'s idea of a diagnosis for which 30 minutes work needed to be charged would hold under the absurd idea that he can walk up to a flat tire and say "Your tire is flat mister. That will be $50 for my diagnostic thank you!"No, [redacted].  This vendor, was trying to over-charge, and when politely called on it, got angry and vindictive.  And I believe the tone of his note below is demonstrative of his penchant for over dramatizing as a bullying tactic.
Regards,
[redacted]
Hello [redacted],I'm writing in response to complaint ID number [redacted] from [redacted].This one will be pretty short.[redacted] brought his vehicle into our shop to look at. We charged him a half hour labor to look at it. He's mad that he had to pay us to look at his car. He's been throwing a temper tantrum ever since. He refused to pay, we tried to work it out with him, he still refused to pay, so we called the police, the police told him he had to pay,  so his wife paid because she was embarrassed that he wasn't done throwing his temper tantrum. She was rolling her eyes at him the whole time as well.He keeps talking about a free estimate, and I have explained to him in some detail that we do offer free estimates. To anyone, any time, any day. You can call my shop and ask me for a free estimate on anything you want, and we give you a free estimate. However.  when you bring the vehicle in to our shop to look at and diagnose the problem, and my technician has to spend his time looking at the car and performing the necessary tests to properly diagnose the car, we charge for those services. Diagnosing a car and giving a free estimate are two very different things. I'm always willing to help out our customers or any reasonable person. [redacted] is neither of those things. We didn't even perform any work on his car. He is just throwing a temper tantrum because he had to pay $52.00 for our time to properly diagnose his car. Please let me know if you need anything else from me and thank you for your time.John F[redacted]Operations ManagerPiedmont Tire and Auto###-###-####

These people are rude ad arrogant. They will try to change out parts on your vehicle that are not needed. If you call them out on it the will lash out. Do not bring your car here.

See Attachment
Complaint ID # [redacted]Inboxx johnf[redacted]@aol.comApr 20 (8 days ago)to me Hello Mrs. [redacted],This is in response to Mr [redacted] complaint which has an ID number of [redacted].Over a year ago we repaired Mr....

[redacted] head gasket on his vehicle and he's been driving it ever since. His radiator failed and he drove his car in a state of overheating to the point that his vehicle actually cut off on him. In addition to that, he vehicle was over 2 quarts low on oil.  The work that we performed was perfectly fine until he overheated his vehicle. Which causes damage. he took it to another shop who replaced his defective radiator, which was his problem and was nothing that we repaired previously.  After his radiator failed,  a week or so later he had another problem and took it back to them to have warranty work. they replaced the radiator again. And then determined that he had internal engine damage because of his failed radiator.   Mr. [redacted] voided his warranty when he drove the vehicle for an extended period in an overheating condition. He told me himself that they drove it for 5 minutes in that condition and that couldn't possible cause any damage. Well, it can. Driving low on oil does as well. In addition, we never replaced his radiator in our repairs. And this is the root cause of his problem. His radiator failed, he overheated his vehicle and he did engine damage because of that. His vehicle is his responsibility, not mine. My responsibility is to try and help our customers, which I did.In an attempt to make the customer happy, we called the warranty company to appeal for Mr. [redacted]. that didn't work, so we offered to give him 25 percent off the repair. This was unacceptable to him. So in my final offer, I offered to fix his vehicle for 0 dollars of labor. he would just have to pay for the parts. he still found that unacceptable. At this point, I realized that Mr. [redacted] was being completely unreasonable, he told me he would only pay me $500.00 and not a penny more. I explained to him that I couldn't do that. I also told him at that point he needed to remove his vehicle and pay us the money he owed us or he would be faced with storage fees.Now, at this point Mr. [redacted] had a tow company come and pick his vehicle up, without paying for it. We have filed a criminal complaint of defrauding an innkeeper and I believe his warranty is getting ready to be served.Feel free to contact me if I can be of further help.John F[redacted]Operations ManagerPiedmont Tire and Auto###-###-#### - shop###-###-#### - cell

Hello,Please see attached receipt as requested.  Note the vendor claims to have completed a diagnostic which incurred a charge.  When asked for the documentation on the diagnostic I discovered there was none aside from the word of the vendor.  Additionally the verbal "diagnostic"...

results were no more detailed than what I told the vendor in the first place, the radiator hose had a visible leak when the engine was running.The vendor claims I authorized the repair and the change of the diagnostic.  Though I did sign a drop box envelope authorizing the work, phone conversations had agreement that I would be called with the estimate which was supposed to be a "free estimate."  When the vendor called with the estimate, it was so significantly over priced that questioning it would have been natural for anyone given the scope of the work.Bottom line: This vendor, tried to pad the bill with unnecessary charges and when presented with the evidence (which they invited in the form of a competitor quote) they turned belligerent and threatening to the point of vendetta.  This is inappropriate to say the least.[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Dear [redacted],
Thank you for taking the time to inquire about this issue on my behalf.  It is however very disappointing that Mr.F[redacted] should maintain his false narrative of the situation.
Mr. F[redacted] would have you believe that there was some kind of nasty confrontation in his shop and that I somehow presented the position of an unruly, unreasonable customer.  
Nothing could be further from the truth.  Not only was there never any personal confrontation with him or his employees, but Mr. F[redacted] has never met or even seen myself or my wife.  The only temperamental incident happened by Mr. F[redacted] when he called me at my work (note the violation of the fair debt collection act) the day after I had my vehicle towed and accused me of sealing my own car, and threatened to have me arrested if I did not pay for his "diagnosis." 
Aside from his behavior being completely inappropriate, this vendor lacks any sense of business ethics and even simple decency of integrity.
There was no diagnosis done.  They could produce no diagnostic report.  And the notion of a diagnosis in the first place is to deduce a problem by observation of related symptoms.  I had a hole in a radiator hose.  That leaking hose was pointed out to the mechanics and they were told what needed to be replaced.  
Mr. F[redacted]'s idea of a diagnosis for which 30 minutes work needed to be charged would hold under the absurd idea that he can walk up to a flat tire and say "Your tire is flat mister. That will be $50 for my diagnostic thank you!"
No, [redacted].  This vendor, was trying to over-charge, and when politely called on it, got angry and vindictive.  And I believe the tone of his note below is demonstrative of his penchant for over dramatizing as a bullying tactic.
Regards,
[redacted]Hello [redacted],I'm writing in response to complaint ID number [redacted] from [redacted].This one will be pretty short.[redacted] brought his vehicle into our shop to look at. We charged him a half hour labor to look at it. He's mad that he had to pay us to look at his car. He's been throwing a temper tantrum ever since. He refused to pay, we tried to work it out with him, he still refused to pay, so we called the police, the police told him he had to pay,  so his wife paid because she was embarrassed that he wasn't done throwing his temper tantrum. She was rolling her eyes at him the whole time as well.He keeps talking about a free estimate, and I have explained to him in some detail that we do offer free estimates. To anyone, any time, any day. You can call my shop and ask me for a free estimate on anything you want, and we give you a free estimate. However.  when you bring the vehicle in to our shop to look at and diagnose the problem, and my technician has to spend his time looking at the car and performing the necessary tests to properly diagnose the car, we charge for those services. Diagnosing a car and giving a free estimate are two very different things. I'm always willing to help out our customers or any reasonable person. [redacted] is neither of those things. We didn't even perform any work on his car. He is just throwing a temper tantrum because he had to pay $52.00 for our time to properly diagnose his car. Please let me know if you need anything else from me and thank you for your time.John F[redacted]Operations ManagerPiedmont Tire and Auto###-###-####

Review: Piedmont failed to disclose charges for services until after they were completed and performed unauthorized work. First, when I dropped off my car Piedmont did not inform me there was a separate, stand-alone $99.95 diagnostic charge. I was not aware of this charge, which was added on top of the other repair costs, until I returned to pick up my car. Second, Piedmont performed additional repairs that were never discussed or authorized. Piedmont said my car needed new camshaft position sensors. When I picked up my car, my bill included charges for service to the battery and battery terminals. When I called the next day to discuss the unauthorized work, the Piedmont service manager said he fully explained all repairs to me and stated I had authorized them. This is not possible since I had no contact with the service manager until I called him the following day. All arrangements for repair were handled through my wife, who is certain the battery was never mentioned. At the time of the repairs, we were planning to replace the battery in the near future. The previous Saturday, we refused battery service work during routine maintenance at a different garage. We would not have authorized the battery repairs.

Business

Response:

74 of 89

Review: I had a car repair on 05/02/13 at Piedmont Tire & Auto on Lee HWY , [redacted], VA. The attached invoice states that Spark Plugs were replaced and Synthetic Oil and Filter Change. I had a repair done on 07/08/13 at [redacted], [redacted], VA and they found that Spark Plugs had not been replaced. (see 2nd invoice)

I visited Piedmont on 07/08/13 to let them know what the repair shop had told me, I was told by [redacted] and his 2 other staff members that the manager was gone for the day . They assured me that the Manager would call me to offer a resolution to the problem.

By 12:00 noon, no one called from Piedmont, I called and spoke to [redacted], and he stated that he was glad I called, they were so busy. First he gave me a number to his warranty company and he stated if they could not help me then I should call him back. The warranty company was for un-serviced repairs, my car was already repaired so I didn’t understand why he asked me to call them. He offered to reimburse me for the spark- plugs and that’s about the best he could do. Take it or leave it.

I replied to him that I wanted to reimburse for the entire service, I said I came to your business in professional manner , calm, willing to let you all work it out. You assured me that the Manager would call, now I called you’ll and I still have not heard a reply from your manager. I was still talking to [redacted] and he’s not even the assistant manager. The phone cut off and Piedmont has not called back as of 7/18/13. The assistant manager is [redacted] and he has not called.

I would like Peidmont to reimburse me for the entire service amount of $576.46. The synthetic motor oil change is not reflected in the sticker that they put on the window.( regular oil change 3K mil) I brought this to their attention, but they did not offer to check. I feel that I was charged for a service that they did not perform. Piedmont did not properly repair this car. This was just poor customer service, the managers chose to avoid the entire situation. I am utterly dissatisfied with the way this inquiry was handled, I deserve better.Desired Settlement: I want to be contacted by the manager

Business

Response:

ID # [redacted]Inboxx[redacted]Jul 29 (9 days ago)to me

Hello [redacted]. [redacted],

I'm writing to you in response to complaint ID # [redacted].

The customer had work done on their vehicle in May in the amount of $576.46, this work was performed and performed correctly. The customer brought their vehicle to another repair shop over 2 months later and had over $1500.00 worth of unrelated work done. At the time this other shop was working on the vehicle, they recommended spark plugs which we had already replaced. The customer brought us the old spark plugs and they were indeed new spark plugs. However, the problem is simply this. We have a 2 year 24 thousand mile warranty program. You have to bring your vehicle back to us or call our warranty center to schedule the repair at an approved repair shop. You can't simply go somewhere else and have work done and then come back asking for money.

[redacted] is indeed one of my assistant managers, he is a more senior manager than [redacted], I have no idea why any of that matters though. I told [redacted] to call the customer back and have them call the warranty company to see if they would honor any work done after the fact. I was quite certain they would not, that's why you have warranties, if you have a problem, you have to use them. So, I offered to reimburse what the customer spent at the other repair shop for spark plugs, I am not going to pay for the other shops labor, why would I. Offering to pay for brand new spark plugs to be replaced with brand new spark plugs is already going beyond what my obligation requires.

I am willing to reimburse the customer the cost of the spark plugs which I have already offered them. Other than that, there is really nothing I can do.

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Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The spark plugs were not installed correctly because the technician did not reset the system letting the other technician know that this service was performed. Because this step was not performed other measures were taken. [redacted] told me that the manager would call therefore that was what I expected, I am sure if I were the Governor of Virginia the manager would have called. Management did not value my business enough to respond nor did he follow up to ensure that the issue was resolved and yes that matters.

I also disputed the oil change but that was not addressed, I would like a refund for my oil change because this error could cause major engine problems. I have to change the oil because this company can't guarentee what type of oil was put in my vehicle.

I would like to be reimbursed for my oil change and spark plugs + 1/2 the labor you charged(1/2 performed)

Regards,

Consumer

Response:

I am totally disatisfied with this business but send me the refund. I do not plan to re-visit this business in the near future.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Business

Response:

More 55 of 180 COMPLAINT# [redacted]Inboxx[redacted] <[redacted]>Aug 22 (6 days ago)to me**. [redacted],

In response to the continuing messages from [redacted] regarding her complaint #[redacted], I can only reiterate my earlier comments, which were backed up by receipts and documentary evidence attached to my previous letter. (Copies of those documents are available again if required.)

Specifically, the spark plugs were replaced correctly, as evidenced by the receipts we submitted previously. If another mechanic at another shop was unable to determine that the spark plugs had been changed, or if another mechanic at another facility subsequently convinced [redacted]. [redacted] to change her spark plugs again, for some other reason, that is regrettable, but those are things over which I do not have any control. All I know is that we replaced her spark plugs correctly, as approved by [redacted]. [redacted], and those new plugs cured her complaint.

As for the oil, again, we changed it correctly, with the correct type of oil for the vehicle, as evidenced by the technicians signature, oil type and filter part number, all of which appear on her original work order, a copy of which I have already submitted. A request for any more proof than this would be unreasonable, and if she paid someone else to change her oil again, that is regrettable, but also not something over which I have any control.

In short, we have provided ample documentary and logical evidence that we performed the services she approved, correctly and accurately, and we stand by our position that [redacted]. [redacted] is not entitled to any refund or credit.

Thank you, and by all means contact me again if you or [redacted]. [redacted] have any further questions.

Sincerely,

Service Manager

Piedmont Tire & Auto

14202 Lee Highwway

Gainesville, VA 20155

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Review: Brought our Jeep to Piedmont Auto in November 2012 with a blown radiator. Piedmont installed a new one.... 4 months later that radiator malfunctioned, we brought it back to them we paid for a diagnosis they installed a new one. Just a few weeks later the new radiator malfuntioned and the Jeep was brought back to Piedmont, for another diagnosis and... another new radiator... Just a few days later when my son was driving home from school in the Jeep, the new radiator malfuntioned and the car over heated. Piedmont towed the car back to their shop and 5 days later told us that now the engine is blown. They offered to install a new motor a cost $3200, if I agreed to not seek a legal remedy. My family has lived in [redacted] for 13 yrs and were loyal customers at Piedmont Tire and Auto, saying that we are disappointed with them would be an epic misunderstatement.Desired Settlement: Refund of all repairs needed as a result of negligent diagnosis, and refund of all repairs on vehicle related to misdiagnosis starting in November 2012.

Business

Response:

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