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Piedmont Virginia Community College Bookstore

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Piedmont Virginia Community College Bookstore Reviews (1)

Review: This is to report an issue of the book store refusing to fully refund the purchase of a defective product returned accordingly as prescribed in the store's own return policy. I purchased this book last week without a detailed inspection of the book as it was placed in a bag. Upon close examination at home,I realized I may have been duped with a used product for a full amount. I immediately returned the product to my car, to return it after the holidays; noting that my return would be acknowledged as stated on the receipt. However, the book store vehemently declined to accept their own acknowledged defective book claiming I caused the damage somehow within that short time span and the book is now depreciated and would be refunded for a lesser value In his own words " The book isn't as straight as the last but one book on the shelf". I contested otherwise,even if giving them the benefit of the doubt their refund policy do not mention the state of a return.Desired Settlement: I desire for me to receive the entire refund of the book, since the book was defective to begin with.I returned this book within the return policy time span. Finally, the bookstore has to revise its refund policy to include condition of a product during return and not just a week's grace period. This will let student consumers like myself to reconsider other sources before a final purchase or at least spend more time to make a purchase irrespective of the grace period..



In response to this complaint, the bookstore will give a full refund to this customer when she comes in to pick up her book from the Vice President’s office. This credit will be refunded to the customers debit card and she must bring in her card, and her pin number, to receive this refund. Thanks and have a great day!

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Description: Books - Textbooks New & Used

Address: 501 College Dr, Charlottesville, Virginia, United States, 22902


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