Pier Imports

Good Evening, I have confirmed that the delivery has been received by Mrs [redacted] and have offered further apologies for the delays Sincerely, [redacted] Pier Imports Supervisor

Good Evening,We have been unsuccessful in speaking with [redacted] Please ask them to call [redacted] Sincerely, [redacted] Pier Imports Supervisor

While we haven't unwrapped it yet We have the rug, its the correct color and we are really happy to finally have the rug We did choose to pick it up and thats ok :)We also thank you so much for helping to get making sure that the rug was shipped, delivered and we sincerely feel this was just a one time event I have shopped at Pier and lovedeverything I have purchased over the years We look forward to purchasing many more amazing items Again thank you, it is a breath of fresh air to have someone care enough to make sure it happens We also want to thank the store, because they were at all times professional andhelpful We also strongly feel you will figure out where the shipment went wrong and correct the same Sincerely, [redacted]

This letter is in reference to Mr[redacted] 's concerns We have made multiple attempts to contact Mr [redacted] , to offer a resolutionWe have partnered with the Store Manager at Store 1490, AbbyShe is extremely sorry for the confusion and will offer the customer % off of his order She will apply the discount when the customer comes to the store to pick up his items Reference: [redacted] Please thank her for sharing her concern with us, and we hope he will continue to shop with Pier in the future Sincerely, Stefanie DPier Imports Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We have partnered with the customer and came to a resolution After partnering with Comenity Bank (PierRewards Card), all fees are being reversed and a check in the amount of $is in the process of being sent directly to the customer to cover the fees that were applied to Mrs [redacted] accountWe appreciate the chance to work with Mrs [redacted] and resolving her concern Please apologize to the customer for the delay in this matter and we would love to invite her back in our stores Reference [redacted]

This letter is in reference to [redacted] ***’s concerns We have partnered with the customer and came to a resolutionAfter researching the transactions, we have determined there was not a refund that was processed for the customer’s original orderWe partner with [redacted] at Store who processed a complete refund for JanayWe appreciate the opportunity to resolve the customers concern Please apologize to the customer for the delay in this matter and we would love to invite Janay back in our stores R [redacted]

This is Walteretta [redacted] complaint number [redacted] I mistakenly Responded as UNRESOLVED Pier has RESOLVED my complaint, Pier will ship the lamp for the 3rd time with no charge to me the consumer, they also gave me a credit on my accountThank you Revdex.com this matter has ended I am very satisfied ! If there are issues with the delivery I will contact you again

From Pier Imports:We have provided a resolution for our customer that we feel will meet with her satisfactionWe've left her a voicemail with our contact information and also sent her information via emailPlease let us know if anything else is needed on our part.Sincerely,*** [redacted] Customer Relations SupervisorPier Imports

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10865372, and find that this resolution is satisfactory to me Thank you pier one agreed to issue the proper gift card credit to me via mail!!! Much appreciate and thank you all for so much help to get this handledJust to confirm my ship to address though is [redacted]

From Pier Imports,We have spoken with Ms [redacted] and have resolved her concern by sending her a refund by check.Sincerely, [redacted] Customer Relations SupervisorPier Imports

To Whom It May Concern:We have spoken with customer [redacted] and resolved their concern to their satisfactionPlease let us know if you have any further questions.Sincerely, [redacted] Customer Relations SupervisorPier Imports

From Pier Imports:We have resolved Ms [redacted] 's concern to her full satisfaction.Sincerely, [redacted] Customer Relations SupervisorPier Imports

From Pier Imports,We have reached out to Ms [redacted] and resolved her concernWe've also offered a third replacement for her lamp if she so chooses.Please let me know if you need any further information.Sincerely, [redacted] Customer RelationsPier Imports

From Pier Imports Customer Relations This letter is in reference to [redacted] concerns We have partnered with the customer and communicated the status of this concernWe are currently working with our business partners and hope to have a resolution as soon as possibleWe are requesting for more time to ensure we have addressed all concerns Please apologize to the customer for the delay in this matter and we working hard to resolve this concern [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11515575, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowI have tried several times to contact pier before the item was discarded due to the fact that it was extremely hazardous and dangerous to have broken glass in my houseI did not recieve a call after leaving numerous messages for a manager to call me back and even called different store locationsWhen I picked up the item I was told I was not able to open the box to inspect the item otherwise they would not help load the box in the carI disputed the charge since I was not getting a respond and credit card was advised I assumed by pier to discard the item so my family and I don't get injured Pier just responded with their return policy and saying not within return policy so can't helpThis whole time I have been trying to resolve this within the return policyI finally got a call after the Revdex.com complaint and was told they would help me and understood my frustration that I have been dealing with for so longI never heard back after an email I sent to themI was never told they needed pictures to document what had happenedI'm very disappointed that this company would rather harm a loyal client than able to assist themThis is the worst customer service I have experienced everThey have neglect me and my request for a refund for an damaged item they sold to me That is not fair or rightThey are not taking responsibility for how they have treat me and how they have handled this situation Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me What it took to achieve this resolution is another matterIt must be noted that multiple Pier employees insisted, repeatedly, for periods that totaled hours that they were completely incapable of going what they have now said they have doneFurther, Pier insisted that it was requiring me to hand over all information needed to fraudulently use my card as a way of protecting my informationEventually I was told I could give them my drivers license as an alternativeTo insist that I cannot cancel an order that is not complete and not in my possession without opening myself to credit card fraud or by giving my drivers licenses over is inexcusable and completely without justification The Revdex.com needs to evaluate its rating if this companyWhen the only way to cancel an order that has not been received and reverse a charge that was applied, per the FTC's website in violation of the law, is to file complaints with the Revdex.com and regulatory agencies while spending hours, literally hours on the phone with employees who do nothing but refuse to cancel an order unless you make credit card fraud effortless an A+ rating can not be justifiedHaving read other complaints after this nightmare began I know that neither my complaint nor the nature of my complaint are an exceptionSo why is this company rated A+? It discredits the Revdex.com rating system Regards, [redacted]

This letter is in reference to Mrs [redacted] ’s concerns We have partnered with the customer and apologized for the inconvenience she has experiencedWe have partnered with our business partners to ensure she is removed from our mailing list We appreciate Mrs [redacted] reaching out and allowing us to resolve her concern Please apologize to the customer for the delay in this matter and we would love to invite her back in our stores

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please be advised that I received the attached e-mail from PierTo date, I have not received the reimbursement checkOnce I receive the check and the funds have been deposited I will consider the matter resolved Regards, [redacted] ***

To Whome it May Concern: We spoke with Mr [redacted] and have verified that his concern has been resolved to his satisfaction Sincerely, [redacted] Customer Relations Supervisor Pier Imports