Pierce Pepin Cooperative Services

I am in receipt of the complaint referenced above from Ms*** ***I have reviewed *** *** electric account status and can provide the following information regarding the sequence of events in this matter.On August 7, 2014, *** *** left a message in the voice
mail of our credit manager, that the owner of the property was indicted on federal charges and had all of his assets seizedThey had been living there; however, they had now bought a new house and had moved outHe wondered what he should do with the accountHeidi called back and left him a message that we would contact him back.On August 8, 2014, *** told our credit manager that the owner of the property had been indicted on federal chargesThe owner is also *** *** brother*** noted he was concerned that the house was vacant and that if the bills were not paid *** *** would disconnect the accountThe reason for the concern is that the property shares a well with the neighbor, who is *** father-in-lawIf the account ended up being disconnected, the neighbor would not have any water*** decided to leave the account in his name until the end of August since he did not want to leave the neighbor without water and did not want to cheat Pierce Pepin out of having the bills paid*** hoped the property would be sold in a short sale*** stated he did not mind having to pay the bills for a month or two, but did not want it to go longer.Our credit manager asked *** to call us back when he decided what to do at the beginning of SeptemberWe did state at that time that we would put it back in the owner’s name if he wanted; however, if the owner did not pay the bills it would be disconnected for non-payment*** stated that he understood and would call us back.On November 6, 2014, *** called and wanted to get the account out of his nameOur credit manager stated that the new person needed to apply or we could disconnect it if the house is winterizedThe reason for the winterization is that Pierce Pepin did not want to be responsible for burst pipes or other damage*** stated that he understood and would check with his father-in-law to see if he wanted to put it in his name or if not, if the house was winterized*** stated he would call us backOur credit manager reiterated that we would not transfer it until we heard back*** stated that he understood.At this time, we are still waiting for a return call from *** about what he would like to doAt each point of contact, our credit manager has relayed his options, which *** has stated that he understands.These options are:We can transfer the account back in the owner’s name; however, if the bills are not paid, there is the risk of disconnection or load cycling which would also affect the neighbor’s wellThe account could be transferred into his father-in-law’s name***’s father-in-law must sign up for service before we do thisWe can disconnect the electric service if *** tells us that the dwelling has been winterized; however, this will also disconnect electricity to the shared wellWe can continue to leave it in ***’s name.Please contact me if you have any additional questions or concerns. Sincerely, *** *** COOPERATIVE SERVICES*** ** ***President and CEO

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
***11:AM (hour ago)That is fine, I accept thatRegards,
*** ***

Review: I moved to this residence in August 2013. The electric bill was in my name. Due to loss of employment and not being able to find a job,the electric bill got behind. I received a disconnect bill (during winter). After getting my electric disconnected, Pierce Pepin Coop billed me, stating that because I have a bad credit score, I have to pay an additional $400 on top of the $350 I needed for past due bill. So my landlord paid the $750 to get the electric back on. After several phone calls to [redacted], the manager. She I tried talking to her, she was not cooperative and no care for my situation. Was rude to me, basically making me feel low because I didn't work and couldn't afford the bill. Made no effort to try to work with me on the situation.

In August of 2014, my boyfriend and I broke up. So I went and stayed somewhere else. I called to have the electric taking out of my name, and [redacted] refused to take it out of my name. She then said that some one else has to put it in their name. And the deposit would be refunded to me since my name was on the account. So a roommate at the residence put in an application, it was put in his name. I moved back to the residence. The first bill was $500 and the roommate said he wasn't paying it. And he moved out. So my boyfriend talked to PPC and filled out an application to have it in his name. When he received the first bill it was over $3000! So since we can't afford to pay a bill, from 5+ years ago, we tried to put the bill back in my name. PPC is refusing to put the bill in my name and is threatening disconnect of electricity if we don't pay the $3000+ ! They are refusing to make a reality payment plan. They want us to pay $1000 upfront and $500 a month after that. Which is not even possible! When they were asked where the $3000+ came from, they have no dates of service. They just say its a past due bill.

I feel this company is very uncooperative, very unprofessional and discriminate against my situations. I don't feel that a bill over 5 years old should have anything to do with the present. Especially when they can't explain when and where it came from. The have unreasonable expectations to pay the bill!! And their customer service is horrible! Especially when they are very well aware there are children living in the home! And now threatening to disconnect electricity again, during winter, cuz of a past due $3000+ bill, that should have obviously been in collections years ago! I don't feel like we should have to move our family due tothe problems with this business. Especially during the winter!! Because they don't have enough courtesy to work with us or give us realistic options!! I don't feel my personal situations, like me moving in or out is any of their business or concern. And the discrimination of my lifestyle is uneccassary.Desired Settlement: That the $3000 bill be adjusted, as in, it has nothing to do with the "present" address and electricity charges. That the bill starts from $0. And stays in [redacted]'s name as stated since they wont put it in mine. And they get a new manager so that nobody has to stress about the customer service and unrealisticality of this manager.

Business

Response:

I am in receipt of the complaint referenced above from Ms. [redacted] Pierce Pepin Cooperative Services (PPCS) has very specific policies and procedures regarding signing up for new service and credit worthiness. We also make every effort to collect

Review: My husband and I purchased our first home this past summer. Since July 2014 we have had a primary residence that is our own. Pierce Pepin refuses to terminate our electric contract for our previous home (a rental). The bill was paid up to date, but the residence has not yet been rented or sold. They cannot get anyone else to take over the electric and are unable to contact the owner of the property. We have been paying the electric for a property where we have not been tenants for the last 6 months for fear of credit damage or being sent to collections as they are unwilling to work with us.Desired Settlement: Termination of the electric contract for our previous place of residence.

Business

Response:

I am in receipt of the complaint referenced above from Ms. [redacted]. I have reviewed [redacted] electric account status and can provide the following information regarding the sequence of events in this matter.