Piercing Pagoda

Complaint Processing Associate Re: [redacted] Comp ID: [redacted] Dear Complaint Processing Associate: We are in receipt of your letter from [redacted] regarding a refund that was not properly processed at our Piercing Pagoda store *** at the Fox Valley Shopping Center in Aurora, Illinois Mrs [redacted] visited our store on 10/16/ The store personnel agreed to process a return for our guest to her original tender, so that our guest could purchase a different itemThe refund was incorrectly processed, and the guest received the refund back to a store credit and not her original tender as requested We have reached out directly to Mrs [redacted] to offer our sincere apology for any inconvenience that we may have caused and will be sending her a check for the refund that was not processed correctly We have also requested Mr [redacted] please keep the store credit as an invitation for her to visit our stores soon and continue shopping with us We trust our response satisfies your request for information Sincerely, [redacted] Guest Resolution Supervisor [redacted] /Signet Jewelers [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution is satisfactory to me. Thank you Revdex.com for helping me to receive a resolution
Sincerely,
*** ***

This is in response to your requested dated August 6, which was received on August 9, Our guest, *** ***, sent you the same letter she posted on YelpI was very sad to read ***'s complaintWe want all of our guest who stay with us to have a wonderful experience
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When *** arrived we were preparing for an even for Sierra RepetoryTheatre which was part of a fundraising packageWe let our house be used for the eventThe guests and caterer were those of the person who had won the bid for the party*** and her husband arrived around o'clock, at the same time that the caterer arrivedI agree it was all a bit confusingOur regular check in time is 3pm
***'s dogs are beautiful and well manneredThe boarder collie was barking and I kneeled down and placed my hands around his nose as I would do with my own dogI realize now I shouldn't have done that and I'm so sorryI said to the dog in what I thought was a quiet voice, we don't bark hereI then offered to get the dogs water and let *** know that our yard was fenced and that she could take her dogs off leash and let them runI would have liked to have been able to offer them a downstairs room where the rooms all have an outside entrance to the yardHer husband *** booked the room online July 10,and by then all of the downstairs rooms were booked
The ***s (the reservation was booked under the name *** ***), left the inn around midnight on August 2ndI received a phone call from *** saying they had left and I said how sorry I was that they leftWe spoke a moment and because the cell phone reception was bad we were disconnectedI then ran their credit card for $Had they stayed for two nights the charges would have totaled $*** had ordered flowers to be in the room upon arrivalBut, after I read the review on Yelp I realized I had overcharged them $I then sent an email to *** and with an explanation of my mistake and credited his account the $I also invited them all back to be our guest for a two night stay*** then sent me an email thanking me for he refund and stating that maybe in the future they will come back to the area.
I have faxed you a copy of the credit card and the email from me to *** and ***'s response
Sincerely,
*** ***
McCaffrey House

Complaint Processing Associate   Re: [redacted]                        Comp ID: [redacted]   Dear Complaint Processing Associate:   We are in receipt of your...

letter from [redacted] regarding a refund that was not properly processed at our Piercing Pagoda store [redacted] at the Fox Valley Shopping Center in Aurora, Illinois.   Mrs. [redacted] visited our store on 10/16/2017.  The store personnel agreed to process a return for our guest to her original tender, so that our guest could purchase a different item. The refund was incorrectly processed, and the guest received the refund back to a store credit and not her original tender as requested.   We have reached out directly to Mrs. [redacted] to offer our sincere apology for any inconvenience that we may have caused and will be sending her a check for the refund that was not processed correctly.  We have also requested Mr. [redacted] please keep the store credit as an invitation for her to visit our stores soon and continue shopping with us.   We trust our response satisfies your request for information.   Sincerely, [redacted] Guest Resolution Supervisor [redacted]/Signet Jewelers [redacted]

Review: On 11/20/15 I shopped at Piercing Pagoda. During my visit, I purchased a set of earrings totaling $56.16. The employee who cashed me out, Jackie, ran my debit/credit card through their device and explained that the device was not working properly and that it may have inadvertently double charged my card. She further explained that I would have to wait and check my bank statement to see if that was the case. I later found that my card was, in fact, double charged the $56.16.

In an attempt to correct this, I contacted the Piercing Pagoda and explained to them what had occurred. I was of course advised that there was nothing that they could do. I further got questioned as to how they were supposed to know that I did not receive two sets of earrings. Apparently, no message was left for the next shift or management to let them know that there were problems with the credit card device.

I then contacted Piercing Pagoda's corporate office and learned that the company is a sub-company of the Zale Corporation. I was advised that they would look into the matter and get in touch with me. I was advised that they would refund one of the charges to my account. This has yet to occur. I now find myself starting all over again.Desired Settlement: I desire to have the money refunded to my account.

Review: My son is 17, and had both ears pierced on 7/1/2014 (Transaction [redacted]). A parent was not present, and had not given permission. Someone who was there at the time (still unknown as to who signed the form), took responsibility by claiming they were the legal guardian. On the form that is required to be signed for legal guardianship, they used my son's license as the ID of the legal guardian. Again, HE IS 17! The saleswomen questioned me as to whether or not I wanted my money refunded, and explained that they really can't question the "guardianship" issue. They are afraid of upsetting people, there are emancipated minors, siblings acting as parents, etc. All valid reasons, I'm sure, but they are violating the NJ Statute (NJAC 8:27-1 ET SEQ.).Desired Settlement: I would like to see the policy followed strictly in the future, and would like my son to be refunded the $81.75 for the unauthorized and illegal transaction.

Business

Response:

Response:

Minor customer was pierced with authorization of a legal guardian. All required policies and procedures were followed. Contact customer support at [redacted].

Consumer

Response:

I am rejecting this response because:

There was no legal guardian present & the proof of guardianship that was used on the form was my son's drivers license. It clearly states he is 17.