Pierre Money Mart

Thank you for sending this for us to reviewWe are sorry that we could not find a lender to accommodate a loan request that worked for Mr***, regrettably we are unable to remove the inquiries after they have been madeCredit inquiries do drop off after time and he is also able to dispute them directly with the credit report if he feels they are incorrect If anyone has any questions please contact me directly at [email protected] or by phone at 425-712- Regards, Luk

Mrs [redacted] purchased a vehicle late May and we paid off the amount we thought she owedIt came to our attention around days later that Wells Fargo needed another $to satisfy the account in full and we cut the check immediately paying off that remaining balanceI have sent communication to our Wells Fargo representative to see if Wells Fargo reported any delinquencies during that time period and if so they are going to try and remove them If anyone would like additional information please let me knowI can be reached by email at [redacted] @PierreFord.com or by phone at [redacted] Regards, Luk

Sounds goodAs I mentioned before we are happy to reimburse the cost of the tiresAs soon as I receive the receipt/ paperwork for them I will have the check processed and sent outMy email address is [redacted] PierreFord.com Regards, Luk

Mrs*** and I were in communication last week and she communicated a similar message to me via emailIn her complaint she said that the fan was "covered by the warranty" and when she "discovered there was a warranty, and went in to ask about it, it seems it cannot be retroactive"I operated under those assumptions and responded that we could get the coverage to process a claim retroactively which would refund her the money paid for a covered repairWhen I got the receipts she provided and sent them to the Service contract company they got back to me that the fan was NOT a covered component and therefore no refund was due. Like most insurance, service contracts do carry a deductible which is normalWe are here to assist our customers with their transportation needs in Service/ Sales/ Financing and are appreciative of the businessIt was in that spirit and as a gesture of goodwill that I told her we would have the repairs she paid for reimbursedI communicated that to her via email last week and our accounting office will process that request. If anyone has further questions I can be reached at *** or at ***PierreFord.comRegards,Luk B***

Complaint: ***I am rejecting this response because: When this situation initially happened I wanted to work with the Pierre Money Mart finance team to get another vehicle/lender, but I was told that it would probably be in my best interest to part ways because there wouldn't be a car low enough and the lender interest would be to high for Pierre Money MartThis was my first experience trying to purchase a vehicle it wasn't the best and I would prefer to just be made whole considering the circumstances: I didn't receive proper notice that there was financing issues or that the car was going to be repossessed Contractors(repossession man) was rude and unprofessional I was advised to get my money back because Pierre Money Mart couldn't help me per David I appreciate the offer to help find another vehicle but I would just like to be made whole by at least reimbursing me for the tires Sincerely,*** ***

Thank you for forwarding us this complaint to reviewThe vehicle purchase date is 9/25, we licensed on 10/and we mailed notice that the plates we here and ready to pick upIt seems that notice was not received, and we mailed the plates per request on 11/
If anyone has
any questions I can be reached at***PierreFord.com or by phone at 206-892-
Regards,
Luk ***

Complaint: ***I am rejecting this response because:
I have read pierre ford response to my complaint, it sound like make believe to meyes, I did buy to vehicle on the 25th of Sept, and I did request the to send the platesbut, there is a whole lot left out in the middleI was told it take about weeks for the platesso, after wks I started calling asking about where the plates wereI spoke with approximately different people some twicethey all said they would call me back, and never did, they also stated that they mailed me a notificationI got my finance paperwork, my insurance policy, and financial institutions letters, nothing from pierre moneymart about my licence platesAfter the 2nd time I talked to a girl named Christy (i believe) she found them filed under my 1st name not my lastyes they mailed thembut, snail mail, but I requested them to be mailed over night/ next dayI even volunteered to pay for the shippingthat was a week after my temporary tags had been expired (11/9) for about a week and a halfthey failed miserably, and now they are trying to point a finger at meon a closing note, the Revdex.com sent me a letter dated nov on a dupont waletter head, but I I didn't receive it until Dec so I check the envelope for the post markKansas city, mo?there also was no link or instructions on how to respond to the dealers responsetalk about inconsistenciesthx for the time ***
Sincerely,*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I hope in the future The Pierre Money Mart will take care their customers better in they want customers to continue referring future clients to their businessIn my personal opinion it should not have taken this long to get the check they had promise after referring a new customer to themMay be they will be more professional in conducting business with all previous and future clients
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: After stating that if I provide a paid receipt for the work, they would reimburse the money for the warranty work That was provided, his response is as follows:I just heard back from the service contract companyThe coverage that you have is a $deductible Powertrain coverage so the radiator fan is not a covered componentI think you mentioned that you had already canceled the coverage or wanted to cancel the coverageIf you haven't and still need that done please let me know and I can initiate the request. If you need anything else please let me know, LukHe was obviously lying about providing a paid receipt, and the money would be reimbursed This is just another example of the sleazy business practices of Bill Pierre Ford, and Money MartThey underhandedly slip in a $service contract (I was told the contract for the car was standard- and to just initial everything - thats what I get for trusting them Then they want a $deductible on the waranty work, on top of the $ It would be interesting to learn the kickback Money Mart got for slipping this in I hope they sleep good tonight.Sincerely, *** ***

Thank you for sending us the complaint received from *** ***, I have reviewed the transaction history and spoke to the parties involved. I understand that we tried to help Mr *** trade the vehicle for a different one and were not able to make the terms fit into the budgetWe are
unable to rescind the transaction that was done years ago to help them now exchange vehiclesThat sale was completed, agreed upon by both parties and finalized thenWe are happy to help try and trade them into another vehicle that they prefer if they are able to work within the parameters we can get approved from the lender. If anyone has additional questions please contact me by email or phone at *** Regards, Luk B***

Thank you for sending us this complaint to reviewWe just left a message to facilitate the request of rescinding the transaction which will ensure no repossession is reported on the credit report and refund the down payment madeTo expedite this they can contact me directly at
***@PierreFord.com, by phone at 206-892-3795 or also can call back Joe Vargas the Manager who has left a message.If anyone has any additional questions please contact me at 206-892-3795Regards,Luk B***

Complaint: ***I am rejecting this response because: Pierre Money Mart and Jeff knew on 12/29/what my credit score was and my monthly incomeJeff proceeded to run my credit on 12/29/Jeff wanted me to come in anywayI was unable to show on 12/30/I texted Jeff the morning of 12/31/he told me he was home with sick kids, when in fact he was workingThe same companies that Jeff and Pierre Money Mart used on 12/29/we're pulled again on 12/31/Despite the neat and innocent commercials on t.vand radio this company is the definition of a Used Car lot with used car salesmanI was made fully aware of the damage that was caused when I went to another company to purchase a new vehicleI've seen all that were pulled on my Experian, Transunion and Vantage credit reportsMore people need to be made aware of what really happens at Pierre Money MartA lot more honesty from a company that depends on customers would be a minor improvement
Sincerely,*** ***

Thank you for sending us this concern
I have reviewed the vehicles history and service recordsThis Truck was traded in to *** *** in August of where $2,was spent in reconditioning for various things including upper and lower ball joints, front and rear brakes,
and some other misc itemsWe purchased the vehicle from *** *** for the Vance's but being a with 133K on it the vehicle is and did not carry a warrantyThat said if there is an issue with the speedometer cable we are happy to help resolve that
They can contact me directly at *** or by email at ***@PierreFord.com to arrange the repair
If anyone has any additional questions please let me know
Regards,
Luk B***

Thank you for forwarding us this concern to reviewWe have been able to connect with MrNelson and he is bringing in the vehicle this weekend for our service department to look atWe will do everything we can to resolve the mechanical issues for him
If anyone has additional questions please
contact me directly at ***@PierreFord.com or by phone at ***
Regards,
Luk B***

Thank you for passing along this complaintWe had a check cut and sent to Mr*** for the $referral giftIf anyone has any additional questions I can be reached at 206-892-or by email at ***@PierreFord.com Regards,Luk B***

I have received confirmation from Thomas F[redacted] at Wells Fargo that they are removing the 1 late payment that resulted from this.
If anyone would like any additional information please let me know.
 
Regards,
Luk B[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for forwarding us this complaint to review. I spoke to the service contract vendor and they are able to reimburse for a covered repair if we can get the paid Repair Order sent to them. If Mrs. [redacted] can send me the repair order, I will start the process of getting her reimbursed....

I can be reached by phone at [redacted] or email at [redacted]@PierreFord.com.Regards,Luk B[redacted]

Thank you for sending this for us to review. We are sorry that we could not find a lender to accommodate a loan request that worked for Mr. [redacted], regrettably we are unable to remove the inquiries after they have been made. Credit inquiries do drop off after time and he is also able...

to dispute them directly with the credit report if he feels they are incorrect.
If anyone has any questions please contact me directly at [email protected] or by phone at 425-712-2002.
Regards,
Luk

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Attached is the invoice for the tires; which I will send a copy to Luk via email as requested.Sincerely, [redacted]