This company is slow to address repair issues, does not communicate well and sends unqualified people to fix the problem resulting in multiple visits
In I purchased the Fiji model outdoor kitchen The unit was delivered first thing on the date of delivery The delivery and setup went well as the delivery company was friendly and seemed quite capable However I soon noticed a light switch on the unit which controlled power to the under counter lights did not workParadise asked me to fix it myself I couldn't They sent someone to the house (a deliveryman who was in the area) He wired it wrong and tripped a breaker in my house Then they mailed a new set of lights for me to install They didn't work A second repair/delivery crew was sent to get the lights working They couldn't Finally a new light system was built in the warehouse and installed by a third delivery crew This entire process took months The reason is that Paradise is very slow to return calls and
Slate disintegratedCompany said extreme northern weather but purchased at our State Home ShowWe had used seasonsWill not call me back
SoWe purchased an outdoor Kitchen from Paradise Grilling Systems at the RI Home Show We sealed it per instructions and covered in the winterWhat we found when we uncovered in March is the slate had disintegrated At that time The company reluctantly agreed to have repaired and to expect workers to arrive late MayToday they tell us NOWAYWe paid a total of $A lotThey will not return my callsThey claim we have extreme weather in the North, although they were selling at our northern Home show They also claim they approved repair before they saw photosNOT TRUEI have dated emails proving they approved after viewing photos I have notified the RI Home Show administrators and am sharing onlineNo where in any paperwork does it state "Do not use in Northern States" They did give us a box of slateWe cannot i
Our overall experience was exceptionalThe girls in the office who helped us with our delivery and the delivery crew that installed our kitchen were top notchI highly recommend this companyEasiest purchase I've ever madeWe love it!
We were delivered years ago and we are very pleased with our outdoor kitchenWe submitted a warranty claim for a new igniter for my grill and it arrived within a week of my requestI am so pleased with the staff at this companyThey really value each customer
recieved damaged product
We purchased a $grill from this company when it was delivered to our home in March we signed a document stating we did not view and unpack the grilling systems because it could not be unpacked and set up because our patio had not been poured yet in our back yard When we finally unpacked the grill system the door for the refrigerator was dented I have pictures After a month of communicating with the company they agreed to send another door This took many phone callls and emails on my part The second door came last week and it was a used door with finger prints, smudges , scratches and just obvioulsy usedIt was packaged well so it could not of recieved scratches in shipment I emailed them again explaining that this door was also unexceptable for a $$grilling systemWE want a brand new door or refrigerator
I asked through and email for an owner to call me since the girls in the office could not provide the customer servic
I bought a grill at the Boston boat show in and have yet to receive it I have been told several times it will be delivered and never has been
In at the Boston Boat show I put a deposit down on $for a grilling system that would be delivered in the fall of when my house was finished In I spoke with them and set up a delivery for June of and was told that the truck was going to be able to deliver until September of Needless to say the grill never showed up so in winter I called and spoke to Courtney Rollo the operations manager with my lawyer She assured me that I would get a call in June to setup delivery of my system She also emailed me a recap of our conversation and lone and behold the grill never showed up Today is 8/17/and I have emailed her several times and she has yet to reply and I still don't have my grilling system
Thank You Elaine
We just bought a brand new, beautiful Tiki Bar months ago We had some issues with itWe called Paradise very upset, and Elaina returned our call and assured us that our unit would be replaced Very happy with this company They kept their word, and it is well appreciated
I would like to update my complaint Paradise Grilling Systems has come out and made repairs and replaced grill and refrigeratorThank you for following up with us and fixing all of the problems
I bought a grill at the Boston boat show in and have yet to receive it I have been told several times it will be delivered and never has been
In at the Boston Boat show I put a deposit down on $for a grilling system that would be delivered in the fall of when my house was finished In I spoke with them and set up a delivery for June of and was told that the truck was going to be able to deliver until September of Needless to say the grill never showed up so in winter I called and spoke to Courtney Rollo the operations manager with my lawyer She assured me that I would get a call in June to setup delivery of my system She also emailed me a recap of our conversation and lone and behold the grill never showed up Today is 8/17/and I have emailed her several times and she has yet to reply and I still don't have my grilling system
This company is slow to address repair issues, does not communicate well and sends unqualified people to fix the problem resulting in multiple visits
In I purchased the Fiji model outdoor kitchen The unit was delivered first thing on the date of delivery The delivery and setup went well as the delivery company was friendly and seemed quite capable However I soon noticed a light switch on the unit which controlled power to the under counter lights did not workParadise asked me to fix it myself I couldn't They sent someone to the house (a deliveryman who was in the area) He wired it wrong and tripped a breaker in my house Then they mailed a new set of lights for me to install They didn't work A second repair/delivery crew was sent to get the lights working They couldn't Finally a new light system was built in the warehouse and installed by a third delivery crew This entire process took months The reason is that Paradise is very slow to return calls and
We purchased an outdoor grill/kitchen from this company based off a "Pristine" floor model This was in Janand we were required to put 1/down The delivery was scheduled for the first of May but as the deadline came near we received a call to postpone the delivery due to scheduling difficulties with the freight company We had already been waiting month with them having $3,of our moneyI said I wanted to cancel and buy locally which I would have been able to take delivery right awayI was told that the deposit was nonrefundable to which I replied that would only be the case if they honored their end They finally agreed and we received the unit May 8th The quality of the unit was no where near what they presented at the show There were tiles broken, chipped and some completely unattached You can see that they were not glued down, only grouted and most of the grout had chunks missing along the entire bottom On Top the tiled was smeared with a film indicating that they didn't even bother to clean all the gout awayOn the truck you could see that they just stacked them in and packed the truck full They are just wrapped in plastic, not even crated The drivers came prepared with stucco and grout and tried to fix the issues They were at our home for hours and none of the "fixes" workedObviously this happens a lot I refused to sign the satisfaction part of the paperwork I called the company immediately the next business day and said this was completely unacceptable They needed to replace it For $I did not wand another "Fix" I was told I had to wait till mid June when a manager would be in the area as they we based out of Florida and didn't have anyone in the Minneapolis area They day they were to arrive I received a call telling me that they were having trouble with their truck and the 'service crew' would be delayed! I was very upset, I was waiting for a manage not a service crew They said that the driver had been with them for years and was their best guy and would be able to repair it to my satisfaction By now I had been told they would send a manager, then it was actually a service crew and now it was the driver who would be able fix things! During the delayed delivery issue they made if sound like it was an outside freight company having the issue!! At this point I just wanted the truck coming to take the thing back and give me my money After several emails and promised call backs by a supervisor, nothing happenedOh, and at one point they told me that as it had been so long, there wasn't much they could do!! It had only been so long because THEY weren't available!! We still have yet to use the unit We have missed entertaining on Mothers Day, Memorial Day, my sons 30th Birthday, and Fathers day all because we have been waiting, not wanting to touch the thing I have absolutely no confidence in this company nor their products! I just want the unit out of my pool area and my money back I have filed a dispute with my credit card company which is why I'm not filing a complaint here I have pictures of the unit and would be happy to share with anyone who would like to see them! Hopefully my credit card company will resolve this in my favor I would like to replace this with one locally in time for my husbands 60th in August!!!
our grill hasn't been lighting and can't use was promised parts and service call but know one will call us back and the grill is under warranty
We purchased outdoor grill at a pgh Home show and was told grill was under warranty for parts and purchased grill 3/this summer knobs melted off when we first used it for season so paid for delivery and was sent knobs than the grill would not light so contacted Savannah and Yolanda at Orlando Florida customer service they sent me two different parts which doesn't fit my grill I took pictures and called sent numerous emails which I have to send to you and still to this date they have not called me back and when I called last time I talked to there supervisor Alaina and was told she would find a solution and get back to me and still has not I was sent a link by email saying they no longer carry that grill but here is a website to find maybe a partWhen I called the last time I even agreed to pay to get a service call which the
We just recently purchased an outdoor kitchen and our experience was awesomeSavanna helped us set up delivery and even helped us change our order because we decided to add a double drawerWe accepted delivery last week and the service crew were very informative and helpfulThey even repaired a few tiles we were not satisfied with and touched up some stucco for usI am so satisfied with our purchaseI feel great knowing that Paradise Grills truly cares about satisfying the customer versus collecting a quick saleI know that I can count on them for the lifetime of the kitchen
If I could give no stars I would! This has been the worst experience I have ever had with Customer service and ordering in my lifeI would NEVER recommend anyone to get a grill from these peopleI went to a home show and passed by their stationOne of their sales people Sean Hassisted me in ordering a display model grilling stationI specifically stated that I wanted one like the display, and he assured me that it was possible to have the variation of the display model as discussedSo we drew up paper work I signed and paid with the understanding that that was what I was going to getA few days later, when I received the invoice of the delivery, I found out it wasn't what I ordered! I called the store and spoke to Susanna who directed me to management I spoke to Alaina which was the Store manager and the regional manager to explain the situationThey were so rude and unhelpful! Telling me "oh well you signed so deal with it"I have never dealt with such rude people who didn't even try to help or understandNow I am stuck with something that I didn't want or orderedand they WONT ISSUE ME A REFUND!!! Disgusting! Never order from here
Working with Paradise Grilling System was fantasticFrom the sales team to the production staff and installation team my wife and I could not have been happierThey delivered and installed our Tahiti bar in Septfrom FL to NJ and we're very professionalThe install team went over everything and ran down a check list to insure we were satisfiedA few of the bar chair were slightly damaged with a couple of scrapes, the install team said, not a problem we will ship you new onesI was amazedThis was on of the best experiences we hadI highly recommend them if you are looking for an outdoor grilling system without the mess of having one custom built on siteAll my friends love our custom outdoor grilling system that we have
Thanks a bunch Paradise Grilling System!
our grill hasn't been lighting and can't use was promised parts and service call but know one will call us back and the grill is under warranty
We purchased outdoor grill at a pgh Home show and was told grill was under warranty for parts and purchased grill 3/this summer knobs melted off when we first used it for season so paid for delivery and was sent knobs than the grill would not light so contacted Savannah and Yolanda at Orlando Florida customer service they sent me two different parts which doesn't fit my grill I took pictures and called sent numerous emails which I have to send to you and still to this date they have not called me back and when I called last time I talked to there supervisor Alaina and was told she would find a solution and get back to me and still has not I was sent a link by email saying they no longer carry that grill but here is a website to find maybe a partWhen I called the last time I even agreed to pay to get a service call which the
Working with Paradise Grilling System was fantasticFrom the sales team to the production staff and installation team my wife and I could not have been happierThey delivered and installed our Tahiti bar in Septfrom FL to NJ and we're very professionalThe install team went over everything and ran down a check list to insure we were satisfiedA few of the bar chair were slightly damaged with a couple of scrapes, the install team said, not a problem we will ship you new onesI was amazedThis was on of the best experiences we hadI highly recommend them if you are looking for an outdoor grilling system without the mess of having one custom built on siteAll my friends love our custom outdoor grilling system that we have
Thanks a bunch Paradise Grilling System!
We just recently purchased an outdoor kitchen and our experience was awesomeSavanna helped us set up delivery and even helped us change our order because we decided to add a double drawerWe accepted delivery last week and the service crew were very informative and helpfulThey even repaired a few tiles we were not satisfied with and touched up some stucco for usI am so satisfied with our purchaseI feel great knowing that Paradise Grills truly cares about satisfying the customer versus collecting a quick saleI know that I can count on them for the lifetime of the kitchen
Unsatisfied with the complete system Tiles popping off, rotted posts and tiki cover infested with worms
I purchased a Paradise Grilling Systems on December 20, from John D*** He was set up at a local furniture store on USin Fort Myers, Florida The system was delivered promptlyThere were many issues with the system The granite tiles were popping because they were set in grout and not mud The posts are rotted on the inside There is nothing for the top to adhere to 4-weeks after the delivery I noticed worms everywhere On the countertops, decking, In the pool EVERYWHERE!!! I called the company and they told me to remove it and spray it with bug spray This is a very difficult thing to do, it is extremely heavy and awkward I called several times, and emailed the owner, Ray, but have never heard from him The customer service manager said it was not possible to speak to the owner They wanted to resolve this issue by replacing the old cover with a new
Joey, at the***, sold us on a Paradise grill There was no pressure to buy and he was informative and polite I would certainly, recommend Joey for your outdoor kitchen equipment need
We are expecting our grill to be delivered tomorrow...to be continued
This company is slow to address repair issues, does not communicate well and sends unqualified people to fix the problem resulting in multiple visits
In I purchased the Fiji model outdoor kitchen The unit was delivered first thing on the date of delivery The delivery and setup went well as the delivery company was friendly and seemed quite capable However I soon noticed a light switch on the unit which controlled power to the under counter lights did not workParadise asked me to fix it myself I couldn't They sent someone to the house (a deliveryman who was in the area) He wired it wrong and tripped a breaker in my house Then they mailed a new set of lights for me to install They didn't work A second repair/delivery crew was sent to get the lights working They couldn't Finally a new light system was built in the warehouse and installed by a third delivery crew This entire process took months The reason is that Paradise is very slow to return calls and
Slate disintegratedCompany said extreme northern weather but purchased at our State Home ShowWe had used seasonsWill not call me back
SoWe purchased an outdoor Kitchen from Paradise Grilling Systems at the RI Home Show We sealed it per instructions and covered in the winterWhat we found when we uncovered in March is the slate had disintegrated At that time The company reluctantly agreed to have repaired and to expect workers to arrive late MayToday they tell us NOWAYWe paid a total of $A lotThey will not return my callsThey claim we have extreme weather in the North, although they were selling at our northern Home show They also claim they approved repair before they saw photosNOT TRUEI have dated emails proving they approved after viewing photos I have notified the RI Home Show administrators and am sharing onlineNo where in any paperwork does it state "Do not use in Northern States" They did give us a box of slateWe cannot i
Our overall experience was exceptionalThe girls in the office who helped us with our delivery and the delivery crew that installed our kitchen were top notchI highly recommend this companyEasiest purchase I've ever madeWe love it!
We were delivered years ago and we are very pleased with our outdoor kitchenWe submitted a warranty claim for a new igniter for my grill and it arrived within a week of my requestI am so pleased with the staff at this companyThey really value each customer
recieved damaged product
We purchased a $grill from this company when it was delivered to our home in March we signed a document stating we did not view and unpack the grilling systems because it could not be unpacked and set up because our patio had not been poured yet in our back yard When we finally unpacked the grill system the door for the refrigerator was dented I have pictures After a month of communicating with the company they agreed to send another door This took many phone callls and emails on my part The second door came last week and it was a used door with finger prints, smudges , scratches and just obvioulsy usedIt was packaged well so it could not of recieved scratches in shipment I emailed them again explaining that this door was also unexceptable for a $$grilling systemWE want a brand new door or refrigerator
I asked through and email for an owner to call me since the girls in the office could not provide the customer servic
I bought a grill at the Boston boat show in and have yet to receive it I have been told several times it will be delivered and never has been
In at the Boston Boat show I put a deposit down on $for a grilling system that would be delivered in the fall of when my house was finished In I spoke with them and set up a delivery for June of and was told that the truck was going to be able to deliver until September of Needless to say the grill never showed up so in winter I called and spoke to Courtney Rollo the operations manager with my lawyer She assured me that I would get a call in June to setup delivery of my system She also emailed me a recap of our conversation and lone and behold the grill never showed up Today is 8/17/and I have emailed her several times and she has yet to reply and I still don't have my grilling system
Thank You Elaine
We just bought a brand new, beautiful Tiki Bar months ago We had some issues with itWe called Paradise very upset, and Elaina returned our call and assured us that our unit would be replaced Very happy with this company They kept their word, and it is well appreciated
I would like to update my complaint Paradise Grilling Systems has come out and made repairs and replaced grill and refrigeratorThank you for following up with us and fixing all of the problems
I bought a grill at the Boston boat show in and have yet to receive it I have been told several times it will be delivered and never has been
In at the Boston Boat show I put a deposit down on $for a grilling system that would be delivered in the fall of when my house was finished In I spoke with them and set up a delivery for June of and was told that the truck was going to be able to deliver until September of Needless to say the grill never showed up so in winter I called and spoke to Courtney Rollo the operations manager with my lawyer She assured me that I would get a call in June to setup delivery of my system She also emailed me a recap of our conversation and lone and behold the grill never showed up Today is 8/17/and I have emailed her several times and she has yet to reply and I still don't have my grilling system
This company is slow to address repair issues, does not communicate well and sends unqualified people to fix the problem resulting in multiple visits
In I purchased the Fiji model outdoor kitchen The unit was delivered first thing on the date of delivery The delivery and setup went well as the delivery company was friendly and seemed quite capable However I soon noticed a light switch on the unit which controlled power to the under counter lights did not workParadise asked me to fix it myself I couldn't They sent someone to the house (a deliveryman who was in the area) He wired it wrong and tripped a breaker in my house Then they mailed a new set of lights for me to install They didn't work A second repair/delivery crew was sent to get the lights working They couldn't Finally a new light system was built in the warehouse and installed by a third delivery crew This entire process took months The reason is that Paradise is very slow to return calls and
We purchased an outdoor grill/kitchen from this company based off a "Pristine" floor model This was in Janand we were required to put 1/down The delivery was scheduled for the first of May but as the deadline came near we received a call to postpone the delivery due to scheduling difficulties with the freight company We had already been waiting month with them having $3,of our moneyI said I wanted to cancel and buy locally which I would have been able to take delivery right awayI was told that the deposit was nonrefundable to which I replied that would only be the case if they honored their end They finally agreed and we received the unit May 8th The quality of the unit was no where near what they presented at the show There were tiles broken, chipped and some completely unattached You can see that they were not glued down, only grouted and most of the grout had chunks missing along the entire bottom On Top the tiled was smeared with a film indicating that they didn't even bother to clean all the gout awayOn the truck you could see that they just stacked them in and packed the truck full They are just wrapped in plastic, not even crated The drivers came prepared with stucco and grout and tried to fix the issues They were at our home for hours and none of the "fixes" workedObviously this happens a lot I refused to sign the satisfaction part of the paperwork I called the company immediately the next business day and said this was completely unacceptable They needed to replace it For $I did not wand another "Fix" I was told I had to wait till mid June when a manager would be in the area as they we based out of Florida and didn't have anyone in the Minneapolis area They day they were to arrive I received a call telling me that they were having trouble with their truck and the 'service crew' would be delayed! I was very upset, I was waiting for a manage not a service crew They said that the driver had been with them for years and was their best guy and would be able to repair it to my satisfaction By now I had been told they would send a manager, then it was actually a service crew and now it was the driver who would be able fix things! During the delayed delivery issue they made if sound like it was an outside freight company having the issue!! At this point I just wanted the truck coming to take the thing back and give me my money After several emails and promised call backs by a supervisor, nothing happenedOh, and at one point they told me that as it had been so long, there wasn't much they could do!! It had only been so long because THEY weren't available!! We still have yet to use the unit We have missed entertaining on Mothers Day, Memorial Day, my sons 30th Birthday, and Fathers day all because we have been waiting, not wanting to touch the thing I have absolutely no confidence in this company nor their products! I just want the unit out of my pool area and my money back I have filed a dispute with my credit card company which is why I'm not filing a complaint here I have pictures of the unit and would be happy to share with anyone who would like to see them! Hopefully my credit card company will resolve this in my favor I would like to replace this with one locally in time for my husbands 60th in August!!!
our grill hasn't been lighting and can't use was promised parts and service call but know one will call us back and the grill is under warranty
We purchased outdoor grill at a pgh Home show and was told grill was under warranty for parts and purchased grill 3/this summer knobs melted off when we first used it for season so paid for delivery and was sent knobs than the grill would not light so contacted Savannah and Yolanda at Orlando Florida customer service they sent me two different parts which doesn't fit my grill I took pictures and called sent numerous emails which I have to send to you and still to this date they have not called me back and when I called last time I talked to there supervisor Alaina and was told she would find a solution and get back to me and still has not I was sent a link by email saying they no longer carry that grill but here is a website to find maybe a partWhen I called the last time I even agreed to pay to get a service call which the
We just recently purchased an outdoor kitchen and our experience was awesomeSavanna helped us set up delivery and even helped us change our order because we decided to add a double drawerWe accepted delivery last week and the service crew were very informative and helpfulThey even repaired a few tiles we were not satisfied with and touched up some stucco for usI am so satisfied with our purchaseI feel great knowing that Paradise Grills truly cares about satisfying the customer versus collecting a quick saleI know that I can count on them for the lifetime of the kitchen
If I could give no stars I would! This has been the worst experience I have ever had with Customer service and ordering in my lifeI would NEVER recommend anyone to get a grill from these peopleI went to a home show and passed by their stationOne of their sales people Sean Hassisted me in ordering a display model grilling stationI specifically stated that I wanted one like the display, and he assured me that it was possible to have the variation of the display model as discussedSo we drew up paper work I signed and paid with the understanding that that was what I was going to getA few days later, when I received the invoice of the delivery, I found out it wasn't what I ordered! I called the store and spoke to Susanna who directed me to management I spoke to Alaina which was the Store manager and the regional manager to explain the situationThey were so rude and unhelpful! Telling me "oh well you signed so deal with it"I have never dealt with such rude people who didn't even try to help or understandNow I am stuck with something that I didn't want or orderedand they WONT ISSUE ME A REFUND!!! Disgusting! Never order from here
Working with Paradise Grilling System was fantasticFrom the sales team to the production staff and installation team my wife and I could not have been happierThey delivered and installed our Tahiti bar in Septfrom FL to NJ and we're very professionalThe install team went over everything and ran down a check list to insure we were satisfiedA few of the bar chair were slightly damaged with a couple of scrapes, the install team said, not a problem we will ship you new onesI was amazedThis was on of the best experiences we hadI highly recommend them if you are looking for an outdoor grilling system without the mess of having one custom built on siteAll my friends love our custom outdoor grilling system that we have
Thanks a bunch Paradise Grilling System!
our grill hasn't been lighting and can't use was promised parts and service call but know one will call us back and the grill is under warranty
We purchased outdoor grill at a pgh Home show and was told grill was under warranty for parts and purchased grill 3/this summer knobs melted off when we first used it for season so paid for delivery and was sent knobs than the grill would not light so contacted Savannah and Yolanda at Orlando Florida customer service they sent me two different parts which doesn't fit my grill I took pictures and called sent numerous emails which I have to send to you and still to this date they have not called me back and when I called last time I talked to there supervisor Alaina and was told she would find a solution and get back to me and still has not I was sent a link by email saying they no longer carry that grill but here is a website to find maybe a partWhen I called the last time I even agreed to pay to get a service call which the
Working with Paradise Grilling System was fantasticFrom the sales team to the production staff and installation team my wife and I could not have been happierThey delivered and installed our Tahiti bar in Septfrom FL to NJ and we're very professionalThe install team went over everything and ran down a check list to insure we were satisfiedA few of the bar chair were slightly damaged with a couple of scrapes, the install team said, not a problem we will ship you new onesI was amazedThis was on of the best experiences we hadI highly recommend them if you are looking for an outdoor grilling system without the mess of having one custom built on siteAll my friends love our custom outdoor grilling system that we have
Thanks a bunch Paradise Grilling System!
We just recently purchased an outdoor kitchen and our experience was awesomeSavanna helped us set up delivery and even helped us change our order because we decided to add a double drawerWe accepted delivery last week and the service crew were very informative and helpfulThey even repaired a few tiles we were not satisfied with and touched up some stucco for usI am so satisfied with our purchaseI feel great knowing that Paradise Grills truly cares about satisfying the customer versus collecting a quick saleI know that I can count on them for the lifetime of the kitchen
Unsatisfied with the complete system Tiles popping off, rotted posts and tiki cover infested with worms
I purchased a Paradise Grilling Systems on December 20, from John D*** He was set up at a local furniture store on USin Fort Myers, Florida The system was delivered promptlyThere were many issues with the system The granite tiles were popping because they were set in grout and not mud The posts are rotted on the inside There is nothing for the top to adhere to 4-weeks after the delivery I noticed worms everywhere On the countertops, decking, In the pool EVERYWHERE!!! I called the company and they told me to remove it and spray it with bug spray This is a very difficult thing to do, it is extremely heavy and awkward I called several times, and emailed the owner, Ray, but have never heard from him The customer service manager said it was not possible to speak to the owner They wanted to resolve this issue by replacing the old cover with a new
Joey, at the***, sold us on a Paradise grill There was no pressure to buy and he was informative and polite I would certainly, recommend Joey for your outdoor kitchen equipment need
We are expecting our grill to be delivered tomorrow...to be continued