Pierson Farm

Initial Business Response /* (1000, 11, 2015/10/15) */
*** had work done on his truck in our shop Sept13/I received a call from this customer around Sept 10-12/2015, years from the dateThe conversation was based on issues he was having and proceeded to have another shop fix the problem
Our work is guaranteed for the life of the truck, if our customers are having issues with the/because of the programming, they can bring it back and we will fix itAny mechanical problems are not covered and extra charges will applyWe don't refund our product when we guarantee the program for the life of the truckOur policies have not changed from the first date of business
Initial Consumer Rebuttal /* (3000, 13, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Big Rig power record keeping is not up to date
*** called many times in the next three month and stopped in two times to get work done at the Edmonton shop to get the Jake brake working or get it as close as they could to getting it working, the truck smoked very bad the whole time,(until we got it redone at a different shop now)
I had called myself after the owner of the shop refused to speak with our driver, saying that he would not speak with anyone in the company that was just a driver, wanted a boss, the reason *** used this truck for the delete was so this driver would follow through and fix any problems that would arise,
It was never fixed and in the course of time *** head Mechanic and myself diagnosed why we had to fix on the turbo adding two in the course of two years and seven gaskets and many down time hours,
*** could not return to the original shop as you can see they have no record and they could not fix up the truck, I had asked that we would get response from them, ***