Complaint [redacted]On 7/28/15, [redacted] made her last payment car payment on her loan. We discussed on that date the payment was made that the GPS unit needs to be taken off for free and [redacted] mentioned she could come by the next day. As we ask each customer that pays...
off their car loan, we take the GPS off of their cars. It appears that she did not make It In in order to remove the unit. Therefore, two weeks later when her car payment was normally due, the GPS kicked in. Before the car shuts down, it gives a 3 day warning via beeping to anticipate before the car shuts off. On 8/10/2015, the customer called us upset that her car turned off. We apologized and turned the car back on.Resolution—The customer would not be angry and filing a claim with the Revdex.com if the GPS was removed as discussed the day the final payment was made. Putting off the appointment to have the GPS removed was the issue. We have no responsibility for the monies requested.
Complaint [redacted]On 7/28/15, [redacted] made her last payment car payment on her loan. We discussed on that date the payment was made that the GPS unit needs to be taken off for free and [redacted] mentioned she could come by the next day. As we ask each customer that pays...
off their car loan, we take the GPS off of their cars. It appears that she did not make It In in order to remove the unit. Therefore, two weeks later when her car payment was normally due, the GPS kicked in. Before the car shuts down, it gives a 3 day warning via beeping to anticipate before the car shuts off. On 8/10/2015, the customer called us upset that her car turned off. We apologized and turned the car back on.Resolution—The customer would not be angry and filing a claim with the Revdex.com if the GPS was removed as discussed the day the final payment was made. Putting off the appointment to have the GPS removed was the issue. We have no responsibility for the monies requested.