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Piggy Bedspreads

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Piggy Bedspreads Reviews (3)

[redacted] For one that return policy is unreasonable bc how was I suppose to know how it worked with out using it first? Secondly I have done everything you guys told me on how to wash it, ive bleached it, used vinegar, used good water, I even pre washed it in the tub before Putting it in the washerHay gets stuck in it, it smellsIt's just disgusting I will definitely send it back but is has been used and I seriously would like my money backYou guys aren't even trying to make it right for meSent from my iPhone

Hi [redacted],  My name is Tim W[redacted], co-owner of Piggy BedSpreads LLC.  I am responding to a complaint that you received against us.  The complaint ID #[redacted].  Our return policy is clearly stated on our website and reads as follows:  "If for some reason you are unhappy with...

your purchase, we will be happy to refund your money, minus all shipping charges, and a 15% restocking fee, provided the items are in original, unwashed, unused condition. Items must be returned within 14 days of purchase. Please contact us prior to making a return. Due the fact that Piggy Products are made for direct contact with pet urine and feces, we are unable to give refunds on any item that has been used by your pet".  The customer in question received her order on June 29th, 2017.  On August 14th, 2017, she contacted us to complain about the odor of the bedding.  Due to the fact that the products had been used for over 6 weeks, coming into contact with guinea pig urine, feces and being wasted numerous times, her order was not eligible for a refund.  We worked with her for weeks having over 26 separate conversations trying to help resolve her issues, but to no a vale.  Our bedding products are superior over disposable bedding, however they still require proper care which we outline in detail on our product care page.  It is our understanding that this customer was a teenager that possible lacked the dedication to the maintenance of the product which resulted in a strong odor, as would any other cage bedding.I hope this response adequately addresses the complaint and helps you understand our sincere attempt to resolve this matter with our customer. Best regards, Tim W[redacted] Piggybedspreads LLC

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[redacted]For one that return policy is unreasonable bc how was I suppose to know how it worked with out using it first? Secondly I have done everything you guys told me on how to wash it, ive bleached it, used vinegar, used good water, I even pre washed it in the tub before  Putting it in the washer. Hay gets stuck in it, it smells. It's just disgusting I will definitely send it back but is has been used and I seriously would like my money back. You guys aren't even trying to make it right for me. Sent from my iPhone

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Address: 7243 State fair Blvd STE 5, Syracuse, New York, United States, 13209

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