[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
When I called in for service the complaint was that the system is not working and has not been working for over 6 month. I never said that I have a leak and I need it fixed. I needed the system to be fixed. Not sure what was written on the work order and when or how that is relevant to my complaint. My system was not working- I called a company to come in to diagnose and possibly fix it. The company did some work before properly inspecting and testing the equipment to ensure that it would work after their procedures are performed.
All they had to do is test the compressor before doing anything else- here is a link of where they can see how it is done in case they do not know http://www.hvactrainingsolutions.net/troubleshooting-air-conditioning-compressor...⇄ The company did not follow industry practices and skipped checking the compressor, either because they were lazy or clearly because they do not care about the customer and are looking to charge the customer even when bring no value. This company continues to deny their wrong because making money is more important to them then honesty and treating people fairly.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
When I called in for service the complaint was that the system is not working and has not been working for over 6 month. I never said that I have a leak and I need it fixed. I needed the system to be fixed. Not sure what was written on the work order and when or how that is relevant to my complaint. My system was not working- I called a company to come in to diagnose and possibly fix it. The company did some work before properly inspecting and testing the equipment to ensure that it would work after their procedures are performed.
All they had to do is test the compressor before doing anything else- here is a link of where they can see how it is done in case they do not know http://www.hvactrainingsolutions.net/troubleshooting-air-conditioning-compressor...⇄ The company did not follow industry practices and skipped checking the compressor, either because they were lazy or clearly because they do not care about the customer and are looking to charge the customer even when bring no value. This company continues to deny their wrong because making money is more important to them then honesty and treating people fairly.
Regards,
[redacted]