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Pike Creek Mortgage Services

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Pike Creek Mortgage Services Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

We are working with the borrower to close his loan by the end of the week and we're confident that when the process is complete that he'll be a satisfied customer

Revdex.com:
150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Review: I initiated a refinance of my home February 1, 2015 with Mortgage Officer [redacted] with initial loan documents signed 2/13/15. Full disclosure, I know [redacted] and he had overseen the initial finance of our home which went quick and painless. However, while Mr. [redacted] has been working on this refinance, he has continued to offer excuses as to why it couldn't be completed. Here is the timeline after signing the loan paperwork 2/13/15:

1) Mr. [redacted] reported that there was a problem with the IRS tax transcript system (4/7/15) thus a resubmission of paperwork was theoretically filed 4/9/15

2) Meeting on 6/4/15 that it was explained that the problem #1 had continued to backlog the system and he hadn't been able to process my paperwork (while new loans coming in were being processed)

3) After repeated attempts to contact in late June, heard from Mr. [redacted] 7/26 that his phone was broken. Apologized but assured me loan was being wrapped up.

4) 7/31 - Mr. [redacted] requested updated title work, was preparing updated figures and theoretically submitting loan

5) 8/18 - Loan now held up because of compliance concerns because Mr. [redacted] had taken so long to process paperwork.

6) 8/26 - We signed new disclosure preliminary loan documents... starting over.

7) 9/11 - Heard from Mr. [redacted] that appraisal now needs to be re-certified. Title work will be updated.

8) 9/29 - Received automated email that the appraisal formally redone.

8) 10/14 - After another month of weekly check in emails by us to Mr. [redacted] with no response (other than the automated note on 9/14), I am filing this complaint.

It has now been 8.5 months since the refinance was initiated which is completely ridiculous that a mortgage/finance company would string us along for so long. I have been more than patient since I know Mr. [redacted] and I want to give him the personal and professional benefit of the doubt. But at this point, I have little choice but to file a complaint to demand a resolution.Desired Settlement: I would like to be assigned to a new mortgage officer and have the refinance completed wrapped up in the next month. I would recommend the president of the company contact me an personally explain the reasons behind Mr. [redacted]'s work performance and assure me that another officer will be able to complete the refinance.

Business

Response:

We are working with the borrower to close his loan by the end of the week and we're confident that when the process is complete that he'll be a satisfied customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Description: MORTGAGE BROKERS

Address: 2100 Drummond Plz Bldg 2, Newark, Delaware, United States, 19711-5743

Phone:

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Fax:

+1 (302) 892-2606

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