Good Afternoon,I recently filed a complaint with the Revdex.comIt is complaint # [redacted] against KatchmarkThe company owner contacted me, gave me the requested paperwork and resolved the issueI wanted to let you know this has been settled to my satisfactionThank you for your assistance with this matter
*** ***.Thank you for bringing your experience to my attentionI can assure you that Katchmark Construction Incvalues our reputation and integrity is very important to us and I do see how there room for confusion on your partInsurance jobs are not as "clean" and can come with
uncertainty to both the customer, and contractor. The scope of work is driven by the Insurance company, which change during the jobFor that, I do hope that crediting your account for the remainder of the balance will give you the peace of mind that we stand by our customers. We will be here for the long haul, and as promised; please contact me personally if you have any issues down the roadBest, Denise K***
*** ***, Response to claim: ID of ***Again, I apologize for the delayWe have a personnel shift and the person previously assigned to respond to any claims is no longer here. Attached is the paperwork we have for this homeowner*** *** *** contacted us twice after the work
was done on her homeFirst time, 10/10/She said the siding we just completed was not sealed properly and she’s getting bugs in the house and is deathly allergic to beesWe went to the house and made sure all holes were sealedWe didn’t see any issues at the time we inspected, but made sure the homeowner’s concern was addressed. The second time the homeowner contacted us was 5/15/She said that again, that un-caulked holes rotted her porch over the winter monthsWe inspected again and found no evidence to support her claimsWe did not do any further work at her residence. Let me know if you need further information please. Denise K***
I spoke with [redacted] and apologized for his challenging transaction with Katchmark. We take complaints seriously and value our customers and reputation. We are on the right track with [redacted] and I have given him my cell phone (owner) to reach out if there are any further issues. I looked...
into his job today, and we are making good progress. I appreciate [redacted] bringing the issue to my attention. Denise K[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the information provided is not accurate or complete. Katchmark did not do any caulking in 2014 as stated in their response. A warranty inspector visited my house in October to view the areas needing caulk. In addition to the area referenced in Katchmark's response, there were several places where gaps in the caulk existing. Theses places included seams at corners, seams around windows, and seams around the porch railing. I was informed that the subcontractor that did the siding work would do the work. There was some delay in the arrival of the subcontractor, and, as stated in my complaint, the caulking could not be done due to cold temperatures. I was advised by the subcontractor that the weather conditions would be monitored and that the caulking would be done as soon as the weather permitted.Contrary to the records of Katchmark, I contacted the company several times between March 2015 and May 2015. Because of my persistence, Katchmark finally sent the subcontractor out to do the repair work. The gentleman that performed the repair work applied what can only be described as a glob of caulk on the porch railing (as shown in the Katchmark photo) in an attempt to cover the wood rot which resulted from the seeping of moisture into the area that was left unprotected by the inferior application of caulk following the replacement of the siding.
Regards,
[redacted]
Good Afternoon,I recently filed a complaint with the Revdex.com. It is complaint #[redacted] against Katchmark. The company owner contacted me, gave me the requested paperwork and resolved the issue. I wanted to let you know this has been settled to my satisfaction. Thank you for your assistance with this...
Good Afternoon,I recently filed a complaint with the Revdex.comIt is complaint # [redacted] against KatchmarkThe company owner contacted me, gave me the requested paperwork and resolved the issueI wanted to let you know this has been settled to my satisfactionThank you for your assistance with this matter
*** ***.Thank you for bringing your experience to my attentionI can assure you that Katchmark Construction Incvalues our reputation and integrity is very important to us and I do see how there room for confusion on your partInsurance jobs are not as "clean" and can come with
uncertainty to both the customer, and contractor. The scope of work is driven by the Insurance company, which change during the jobFor that, I do hope that crediting your account for the remainder of the balance will give you the peace of mind that we stand by our customers. We will be here for the long haul, and as promised; please contact me personally if you have any issues down the roadBest, Denise K***
*** ***, Response to claim: ID of ***Again, I apologize for the delayWe have a personnel shift and the person previously assigned to respond to any claims is no longer here. Attached is the paperwork we have for this homeowner*** *** *** contacted us twice after the work
was done on her homeFirst time, 10/10/She said the siding we just completed was not sealed properly and she’s getting bugs in the house and is deathly allergic to beesWe went to the house and made sure all holes were sealedWe didn’t see any issues at the time we inspected, but made sure the homeowner’s concern was addressed. The second time the homeowner contacted us was 5/15/She said that again, that un-caulked holes rotted her porch over the winter monthsWe inspected again and found no evidence to support her claimsWe did not do any further work at her residence. Let me know if you need further information please. Denise K***
I spoke with [redacted] and apologized for his challenging transaction with Katchmark. We take complaints seriously and value our customers and reputation. We are on the right track with [redacted] and I have given him my cell phone (owner) to reach out if there are any further issues. I looked...
into his job today, and we are making good progress. I appreciate [redacted] bringing the issue to my attention. Denise K[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the information provided is not accurate or complete. Katchmark did not do any caulking in 2014 as stated in their response. A warranty inspector visited my house in October to view the areas needing caulk. In addition to the area referenced in Katchmark's response, there were several places where gaps in the caulk existing. Theses places included seams at corners, seams around windows, and seams around the porch railing. I was informed that the subcontractor that did the siding work would do the work. There was some delay in the arrival of the subcontractor, and, as stated in my complaint, the caulking could not be done due to cold temperatures. I was advised by the subcontractor that the weather conditions would be monitored and that the caulking would be done as soon as the weather permitted.Contrary to the records of Katchmark, I contacted the company several times between March 2015 and May 2015. Because of my persistence, Katchmark finally sent the subcontractor out to do the repair work. The gentleman that performed the repair work applied what can only be described as a glob of caulk on the porch railing (as shown in the Katchmark photo) in an attempt to cover the wood rot which resulted from the seeping of moisture into the area that was left unprotected by the inferior application of caulk following the replacement of the siding.
Regards,
[redacted]
Good Afternoon,I recently filed a complaint with the Revdex.com. It is complaint #[redacted] against Katchmark. The company owner contacted me, gave me the requested paperwork and resolved the issue. I wanted to let you know this has been settled to my satisfaction. Thank you for your assistance with this...
matter.