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Pildes Optical of 81st Street Inc.

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Pildes Optical of 81st Street Inc. Reviews (2)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.A week or so prior to taking my car to AAMCO I had visited *** and *** *** in Mesa, for various repair work None of them recommended immediate repair work on my transmission However, I was told of a minor leak but that it was not an urgent repair need.After visiting AAMCO and being told that there would be an additional charge of $to reassemble my transmission, I left to consult with a senior service advisor at *** and also the manager/owner at *** *** regarding my options.Both recommended that I ask AAMCO to reassemble the transmission without charge or put the parts in a box and take the car to *** *** *** So I called the *** *** *** owner and discussed the situation and to repair my transmission and we agreed to have my car towed to *** *** *** I went to AAMCO and told them that *** *** *** would tow the car and asked them to place the parts in a box At this point ***/AAMCO, waived the $inspection fee.The next day *** *** called me to report missing parts and I called ***/AAMCO and told him about it and he said, there was nothing missing So I called *** *** *** and asked them to call AAMCO direct to discuss the missing parts After 30-minutes, ***/AAMCO called me to say they found the missing parts and has contacted *** *** to pick them up and thanked *** I then called *** *** *** and the manager confirmed receipt of the missing parts from AAMCO.I paid $by cashiers check, for the *** *** *** repair workBecause the initial work as described by AAMCO, was not required or needed, I feel misled or deceived by AAMCO Therefore, I am asking for reimbursement from AAMCO of the associated costs of the transmission repair that had to be done by *** *** *** and also be reimbursed for rental car expenses during that period.I called ***/AAMCO to reimburse me for these expenses and told him that I wanted this resolved between us and that I would make a complaint to the Revdex.com, call the tv network for an investigative resolution. Regards,*** ***

I AM HAPPY TO REPLY TO A COMPLAINT THAT WAS RECEIVED FROM YOUR OFFICE IN REGARDS TO A CUSTOMER BY THE NAME OF [redacted].ON OCTOBER 6, 2014 THIS CUSTOMER BROUGHT HIS 2001 CHEVROLET IMPALA INTO OUR AAMCO CENTER AND ASKED FOR A TRANSMISSION FLUSH AND TO ALSO FIND OUT WHY HIS CHECK ENGINE...

 LIGHT WAS ON BECAUSE IT WAS [redacted]E TO GET THE EMISSIONS DONE. WE TEST DROVE THE VEHICLE, SCANNED THE COMPUTER SYSTEM FOR THE CODES AND ALSO CHECKED THE EXTERNAL CONTROLS AND CONNECTIONS, WHICH WE DO AT NO CHARGE. AFTER THIS INITIAL FREE INSPECTION I REPORTED THE FINDINGS TO THE CUSTOMER AND EXPLAINED THAT SERVICING THE TRANSMISSION WAS NOT A GOOD IDEA BECAUSE THE PROBLEMS DOCUMENTED INDICATED THAT THERE WERE INTERNAL PROBLEMS GOING ON WITH HIS TRANSMISSION AND THAT THE ONLY WAY TO REPAIR IT WOULD BE BY TAKING IT OUT OF THE VEHICLE. I EXPLAINED THAT THE LABOR TO REMOVE, DISASSEMBLE AND INSPECT THE TRANSMISSION WAS $375.00 AND THAT I WOULD CALL HIM TO GIVE HIM HIS OPTIONS OF REPAIR ONCE THE INTERNAL INSPECTION WAS COMPLETED. AS YOU CAN SEE, BY THE INCLOSED PAPERWORK, SIGNATURES AND AUTHORIZATIONS WERE GIVIN FOR EVERY STEP OF THE PROCEDURES WITH THIS VEHICLE.AFTER REMOVING THE TRANSMISSION AND FINDING THE PROBLEMS INSIDE, WE GAVE THE CUSTOMER 3 OPTIONS ON HOW WE COULD MAKE THE REPAIRS TO HIS TRANSMISSION. HE THOUGHT ABOUT IT AND CALLED BACK SAYING THAT THE REPAIR COST WAS TOO EXPENSIVE AND THAT HE WANTED THE TRANSMISSION PUT BACK TOGETHER AND REINSTALLED INTO HIS V HICLE. I EXPLAINED AGAIN THAT THE INITIAL LABOR CHARGE WAS TO REMOVE, DISASSEMBLE AND INSPECT THE TRANSMISSION AND THAT IF HE DID NOT WANT THE NECESSARY REPAIRS MADE, THERE WOULD BE AN ADDITIONAL LABOR CHARGE FOR THE [redacted]E TO ASSEMBLE THE TRANSMISSION AND TO INSTALL IT BACK INTO THE VEHICLE.AFTER SEVERAL CONVERSATIONS AND FINALLY CUSTOMER COMING INTO OUR REPAIR CENTER, I OFFERED MR. [redacted] A TOTAL REPAIR COST OF $1650.00 TO REBUILD THE TRANSMISSION AND MAKE ALL NEEDED REPAIRS WITH ALL PARTS AND ALL LABOR WITH A 12 MONTH OR 12,000 MILE WARRANTY "IN THIS CENTER ONLY". HE AGREED AND SIGNED THE REPAIR ORDER AUTHORIZING THAT REPAIR.AFTER THE SIGNED AUTHORIZATION, HE THEN SAID HE WANTED TO APPLY FOR FINANCE OPTIONS FOR THE REPAIRS. HE FILLED OUT AN APPLICATION FOR THE FINANCING AND AFTER IT WAS SUBMITIED HE WAS APPROVED FOR A TOTAL OF AVAILABLE CREDIT OF $814.89. THAT LEFT A BALANCE FOR HIM TO PAY OF $835.11. THIS CENTER HAS NO CONTROL OVER HOW MUCH THE CUSTOMER IS OR IS NOT APPROVED FOR. IT IS A INDEPENDENT COMPANY THAT DETERMINES WHAT THEY WILL ALLOW THE CUSTOMER TO FINANCE. SOME CUSTOMERS ARE APPROVED FOR $4000.00 AND SOME ARE APPROVED FOR $0. MR. [redacted] WAS CONTACTED AND MADE AWARE OF THE FINANCE COMPANIES DECISION AND THIS CREATED A WHOLE NEW PROBL.EM.THIS CUSTOMER THEN DECIDED FOR US TO STOP ALL AUTHORIZED REPAIRS AND THAT HE WOULD TOW THE VEHICLE OUT OF THIS CENTER WITH THE TRANSMISSION OUT, BOXED UP IN PIECES, WITH NO REPAIRS BEING DONE TO HIS VEHICLE. WE FELT WE HAD DONE EVERYTHING WE COULD TO TRY AND SOLVE THE CUSTOMERS CONCERNS, BUT TO NO AVAIL. WE THEN DECIDED TO DO AS MR. [redacted] HAD REQUESTED AND CEASED ALL REPAIRS ON HIS VEHICLE. WE ASSEMBLED THE VEHICLE SO IT COULD BE TOWED SAFELY AND PUT ALL OF HIS PARTS INTO BOXES AND HE HAD VEHICLE TOWED OUT OF THIS CENTER. CUSTOMER SIGNED THE INVOICE THAT HE WAS TAKING THE VEHICLE UNDER THE CONDITIONS THAT HE REQUESTED. WE MADE THE DECISION TO CHARGE MR. [redacted] NOTHING FOR ALL THAT HAD BEEN DONE TO HIS VEHICLE WHILE IT WAS IN OUR CENTER. WE RECEIVED $0 FOR THE LABOR OF REMOVING THE TRANSMISSION, FOR DISASSEMBLING AND INSPECTING THE TRANSMISSION, FOR PUTIING THE SUB FRAME BACK UP TO MAKE CAR TOWABLE OR FOR ANY THING ELSE THAT HAD TO DO WITH THIS CUSTOMERS VEHICLE.A FEW DAYS LATER, I RECEIVED A CALL FROM [redacted] WITH [redacted]. HE INFORMED ME OF PARTS THAT HE DID NOT HAVE AND I LOCATED THOSE PARTS. HE SENT A DRIVER TO PICK UP THE PARTS AND COMPLETED THE CUSTOMERS VEHICLE REPAIRS. THE AMOUNT [redacted] TOLD ME HE CHARGED THE CUSTOMER WAS $1600.00. THE DIFFERENCE WAS $50.00 BETWEEN [redacted] AND OUR REPAIR CENTER. THEY HOWEVER FINANCED THE AMOUNT IN HOUSE. IWAS ALSO INFORMED BY [redacted] AT [redacted] THAT WHEN THE REPAIRS WERE COMPLETED THAT MR. [redacted] CHOSE TO PAY THE REPAIR COST IN FULL.SEVERAL DAYS AFTER THE CUSTOMER RECEIVED HIS VEHICLE FROM [redacted] AT [redacted], MR. [redacted] CALLED ME AND VERBALLY THREATENED ME. TELLING ME IF I DIDN'T GIVE HIM $1600.00 HE WOULD CREATE BIG PROBLEMS FOR ME AND THE AAMCO CENTER WHERE I WORK. I DECLINED GIVING HIM MONEY. I DID, HOWEVER CALL[redacted] AT [redacted] AND ASKED HIM IF THE TRANSMISSION HAD PROBLEMS AND NEEDED TO BE REBUILT. HE STATED THAT YES IT WAS IN NEED OF REBUILDING JUST AS WE HAD INFORMED THE CUSTOMER. [redacted] ALSO STATED THAT MR. [redacted] HAD, IN FACT, CALLED HIS REPAIR LOCATION A FEW DAYS BEFORE EVER BRINGING HIS VEHICLE TO OUR CENTER AND ASKED HIM FOR PRICES TO REBUILD THE TRANSMISSION IN HIS CHEVROLET IMPALA. THAT HE KNEW IT WAS NEED OF REPAIR BEFORE HE BROUGHT THE VEHICLE TO EITHER OF OUR FACILITIES. HE SAID THE CUSTOMER ASKED HIM TO WRITE A LETTER SAYING THAT WE HAD DONE SOMETHING WRONG AND HE INFORMED MR. [redacted] THAT HE WOULD NOT WRITE SUCH A LETIER.I FEEL THIS CUSTOMER MANIPULATED ME FROM THE VERY BEGINNING. KNOWING FULL WELL WHAT HE WAS DOING, EVERY STEP OF THE WAY. I ALSO FEEL HE IS CONTINUING TO DO THE SAME MANIPULATING BY WRITING THIS COMPLAINT, IN HOPES OF RECEIVING SOMETHING FOR NOTHING.WE REGRET THAT WE WERE NOT ABLE TO SATISFY THIS CUSTOMER AND REPAIR HIS VEHICLE. WE APPRECIATE  THE BETIER BUSINESS BUREAU AND WHAT IT STANDS FOR. LOOKING OUT FOR CONSUMERS  AS WELL AS THE WELFARE  OF THE COMMUNITIES BUSINESS'.SINCERELY,[redacted]

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