I AM HAPPY TO REPLY TO A COMPLAINT THAT WAS RECEIVED FROM YOUR OFFICE IN REGARDS TO A CUSTOMER BY THE NAME OF [redacted] .ON OCTOBER 6, THIS CUSTOMER BROUGHT HIS CHEVROLET IMPALA INTO OUR AAMCO CENTER AND ASKED FOR A TRANSMISSION FLUSH AND TO ALSO FIND OUT WHY HIS CHECK ENGINE LIGHT WAS ON BECAUSE IT WAS ***E TO GET THE EMISSIONS DONEWE TEST DROVE THE VEHICLE, SCANNED THE COMPUTER SYSTEM FOR THE CODES AND ALSO CHECKED THE EXTERNAL CONTROLS AND CONNECTIONS, WHICH WE DO AT NO CHARGEAFTER THIS INITIAL FREE INSPECTION I REPORTED THE FINDINGS TO THE CUSTOMER AND EXPLAINED THAT SERVICING THE TRANSMISSION WAS NOT A GOOD IDEA BECAUSE THE PROBLEMS DOCUMENTED INDICATED THAT THERE WERE INTERNAL PROBLEMS GOING ON WITH HIS TRANSMISSION AND THAT THE ONLY WAY TO REPAIR IT WOULD BE BY TAKING IT OUT OF THE VEHICLEI EXPLAINED THAT THE LABOR TO REMOVE, DISASSEMBLE AND INSPECT THE TRANSMISSION WAS $AND THAT I WOULD CALL HIM TO GIVE HIM HIS OPTIONS OF REPAIR ONCE THE INTERNAL INSPECTION WAS COMPLETEDAS YOU CAN SEE, BY THE INCLOSED PAPERWORK, SIGNATURES AND AUTHORIZATIONS WERE GIVIN FOR EVERY STEP OF THE PROCEDURES WITH THIS VEHICLE.AFTER REMOVING THE TRANSMISSION AND FINDING THE PROBLEMS INSIDE, WE GAVE THE CUSTOMER OPTIONS ON HOW WE COULD MAKE THE REPAIRS TO HIS TRANSMISSIONHE THOUGHT ABOUT IT AND CALLED BACK SAYING THAT THE REPAIR COST WAS TOO EXPENSIVE AND THAT HE WANTED THE TRANSMISSION PUT BACK TOGETHER AND REINSTALLED INTO HIS V HICLEI EXPLAINED AGAIN THAT THE INITIAL LABOR CHARGE WAS TO REMOVE, DISASSEMBLE AND INSPECT THE TRANSMISSION AND THAT IF HE DID NOT WANT THE NECESSARY REPAIRS MADE, THERE WOULD BE AN ADDITIONAL LABOR CHARGE FOR THE ***E TO ASSEMBLE THE TRANSMISSION AND TO INSTALL IT BACK INTO THE VEHICLE.AFTER SEVERAL CONVERSATIONS AND FINALLY CUSTOMER COMING INTO OUR REPAIR CENTER, I OFFERED MR [redacted] A TOTAL REPAIR COST OF $TO REBUILD THE TRANSMISSION AND MAKE ALL NEEDED REPAIRS WITH ALL PARTS AND ALL LABOR WITH A MONTH OR 12,MILE WARRANTY "IN THIS CENTER ONLY"HE AGREED AND SIGNED THE REPAIR ORDER AUTHORIZING THAT REPAIR.AFTER THE SIGNED AUTHORIZATION, HE THEN SAID HE WANTED TO APPLY FOR FINANCE OPTIONS FOR THE REPAIRSHE FILLED OUT AN APPLICATION FOR THE FINANCING AND AFTER IT WAS SUBMITIED HE WAS APPROVED FOR A TOTAL OF AVAILABLE CREDIT OF $THAT LEFT A BALANCE FOR HIM TO PAY OF $THIS CENTER HAS NO CONTROL OVER HOW MUCH THE CUSTOMER IS OR IS NOT APPROVED FORIT IS A INDEPENDENT COMPANY THAT DETERMINES WHAT THEY WILL ALLOW THE CUSTOMER TO FINANCESOME CUSTOMERS ARE APPROVED FOR $AND SOME ARE APPROVED FOR $MR [redacted] WAS CONTACTED AND MADE AWARE OF THE FINANCE COMPANIES DECISION AND THIS CREATED A WHOLE NEW PROBL.EM.THIS CUSTOMER THEN DECIDED FOR US TO STOP ALL AUTHORIZED REPAIRS AND THAT HE WOULD TOW THE VEHICLE OUT OF THIS CENTER WITH THE TRANSMISSION OUT, BOXED UP IN PIECES, WITH NO REPAIRS BEING DONE TO HIS VEHICLEWE FELT WE HAD DONE EVERYTHING WE COULD TO TRY AND SOLVE THE CUSTOMERS CONCERNS, BUT TO NO AVAILWE THEN DECIDED TO DO AS MR [redacted] HAD REQUESTED AND CEASED ALL REPAIRS ON HIS VEHICLEWE ASSEMBLED THE VEHICLE SO IT COULD BE TOWED SAFELY AND PUT ALL OF HIS PARTS INTO BOXES AND HE HAD VEHICLE TOWED OUT OF THIS CENTERCUSTOMER SIGNED THE INVOICE THAT HE WAS TAKING THE VEHICLE UNDER THE CONDITIONS THAT HE REQUESTEDWE MADE THE DECISION TO CHARGE MR [redacted] NOTHING FOR ALL THAT HAD BEEN DONE TO HIS VEHICLE WHILE IT WAS IN OUR CENTERWE RECEIVED $FOR THE LABOR OF REMOVING THE TRANSMISSION, FOR DISASSEMBLING AND INSPECTING THE TRANSMISSION, FOR PUTIING THE SUB FRAME BACK UP TO MAKE CAR TOWABLE OR FOR ANY THING ELSE THAT HAD TO DO WITH THIS CUSTOMERS VEHICLE.A FEW DAYS LATER, I RECEIVED A CALL FROM [redacted] WITH [redacted] HE INFORMED ME OF PARTS THAT HE DID NOT HAVE AND I LOCATED THOSE PARTSHE SENT A DRIVER TO PICK UP THE PARTS AND COMPLETED THE CUSTOMERS VEHICLE REPAIRSTHE AMOUNT [redacted] TOLD ME HE CHARGED THE CUSTOMER WAS $THE DIFFERENCE WAS $BETWEEN [redacted] AND OUR REPAIR CENTERTHEY HOWEVER FINANCED THE AMOUNT IN HOUSEIWAS ALSO INFORMED BY [redacted] AT [redacted] THAT WHEN THE REPAIRS WERE COMPLETED THAT MR [redacted] CHOSE TO PAY THE REPAIR COST IN FULL.SEVERAL DAYS AFTER THE CUSTOMER RECEIVED HIS VEHICLE FROM [redacted] AT [redacted] ***, MR [redacted] CALLED ME AND VERBALLY THREATENED METELLING ME IF I DIDN'T GIVE HIM $HE WOULD CREATE BIG PROBLEMS FOR ME AND THE AAMCO CENTER WHERE I WORKI DECLINED GIVING HIM MONEYI DID, HOWEVER CALL [redacted] AT [redacted] AND ASKED HIM IF THE TRANSMISSION HAD PROBLEMS AND NEEDED TO BE REBUILTHE STATED THAT YES IT WAS IN NEED OF REBUILDING JUST AS WE HAD INFORMED THE CUSTOMER [redacted] ALSO STATED THAT MR [redacted] HAD, IN FACT, CALLED HIS REPAIR LOCATION A FEW DAYS BEFORE EVER BRINGING HIS VEHICLE TO OUR CENTER AND ASKED HIM FOR PRICES TO REBUILD THE TRANSMISSION IN HIS CHEVROLET IMPALATHAT HE KNEW IT WAS NEED OF REPAIR BEFORE HE BROUGHT THE VEHICLE TO EITHER OF OUR FACILITIESHE SAID THE CUSTOMER ASKED HIM TO WRITE A LETTER SAYING THAT WE HAD DONE SOMETHING WRONG AND HE INFORMED MR [redacted] THAT HE WOULD NOT WRITE SUCH A LETIER.I FEEL THIS CUSTOMER MANIPULATED ME FROM THE VERY BEGINNINGKNOWING FULL WELL WHAT HE WAS DOING, EVERY STEP OF THE WAYI ALSO FEEL HE IS CONTINUING TO DO THE SAME MANIPULATING BY WRITING THIS COMPLAINT, IN HOPES OF RECEIVING SOMETHING FOR NOTHING.WE REGRET THAT WE WERE NOT ABLE TO SATISFY THIS CUSTOMER AND REPAIR HIS VEHICLEWE APPRECIATE THE BETIER BUSINESS BUREAU AND WHAT IT STANDS FORLOOKING OUT FOR CONSUMERS AS WELL AS THE WELFARE OF THE COMMUNITIES BUSINESS'.SINCERELY, [redacted]
I AM HAPPY TO REPLY TO A COMPLAINT THAT WAS RECEIVED FROM YOUR OFFICE IN REGARDS TO A CUSTOMER BY THE NAME OF [redacted] .ON OCTOBER 6, THIS CUSTOMER BROUGHT HIS CHEVROLET IMPALA INTO OUR AAMCO CENTER AND ASKED FOR A TRANSMISSION FLUSH AND TO ALSO FIND OUT WHY HIS CHECK ENGINE LIGHT WAS ON BECAUSE IT WAS ***E TO GET THE EMISSIONS DONEWE TEST DROVE THE VEHICLE, SCANNED THE COMPUTER SYSTEM FOR THE CODES AND ALSO CHECKED THE EXTERNAL CONTROLS AND CONNECTIONS, WHICH WE DO AT NO CHARGEAFTER THIS INITIAL FREE INSPECTION I REPORTED THE FINDINGS TO THE CUSTOMER AND EXPLAINED THAT SERVICING THE TRANSMISSION WAS NOT A GOOD IDEA BECAUSE THE PROBLEMS DOCUMENTED INDICATED THAT THERE WERE INTERNAL PROBLEMS GOING ON WITH HIS TRANSMISSION AND THAT THE ONLY WAY TO REPAIR IT WOULD BE BY TAKING IT OUT OF THE VEHICLEI EXPLAINED THAT THE LABOR TO REMOVE, DISASSEMBLE AND INSPECT THE TRANSMISSION WAS $AND THAT I WOULD CALL HIM TO GIVE HIM HIS OPTIONS OF REPAIR ONCE THE INTERNAL INSPECTION WAS COMPLETEDAS YOU CAN SEE, BY THE INCLOSED PAPERWORK, SIGNATURES AND AUTHORIZATIONS WERE GIVIN FOR EVERY STEP OF THE PROCEDURES WITH THIS VEHICLE.AFTER REMOVING THE TRANSMISSION AND FINDING THE PROBLEMS INSIDE, WE GAVE THE CUSTOMER OPTIONS ON HOW WE COULD MAKE THE REPAIRS TO HIS TRANSMISSIONHE THOUGHT ABOUT IT AND CALLED BACK SAYING THAT THE REPAIR COST WAS TOO EXPENSIVE AND THAT HE WANTED THE TRANSMISSION PUT BACK TOGETHER AND REINSTALLED INTO HIS V HICLEI EXPLAINED AGAIN THAT THE INITIAL LABOR CHARGE WAS TO REMOVE, DISASSEMBLE AND INSPECT THE TRANSMISSION AND THAT IF HE DID NOT WANT THE NECESSARY REPAIRS MADE, THERE WOULD BE AN ADDITIONAL LABOR CHARGE FOR THE ***E TO ASSEMBLE THE TRANSMISSION AND TO INSTALL IT BACK INTO THE VEHICLE.AFTER SEVERAL CONVERSATIONS AND FINALLY CUSTOMER COMING INTO OUR REPAIR CENTER, I OFFERED MR [redacted] A TOTAL REPAIR COST OF $TO REBUILD THE TRANSMISSION AND MAKE ALL NEEDED REPAIRS WITH ALL PARTS AND ALL LABOR WITH A MONTH OR 12,MILE WARRANTY "IN THIS CENTER ONLY"HE AGREED AND SIGNED THE REPAIR ORDER AUTHORIZING THAT REPAIR.AFTER THE SIGNED AUTHORIZATION, HE THEN SAID HE WANTED TO APPLY FOR FINANCE OPTIONS FOR THE REPAIRSHE FILLED OUT AN APPLICATION FOR THE FINANCING AND AFTER IT WAS SUBMITIED HE WAS APPROVED FOR A TOTAL OF AVAILABLE CREDIT OF $THAT LEFT A BALANCE FOR HIM TO PAY OF $THIS CENTER HAS NO CONTROL OVER HOW MUCH THE CUSTOMER IS OR IS NOT APPROVED FORIT IS A INDEPENDENT COMPANY THAT DETERMINES WHAT THEY WILL ALLOW THE CUSTOMER TO FINANCESOME CUSTOMERS ARE APPROVED FOR $AND SOME ARE APPROVED FOR $MR [redacted] WAS CONTACTED AND MADE AWARE OF THE FINANCE COMPANIES DECISION AND THIS CREATED A WHOLE NEW PROBL.EM.THIS CUSTOMER THEN DECIDED FOR US TO STOP ALL AUTHORIZED REPAIRS AND THAT HE WOULD TOW THE VEHICLE OUT OF THIS CENTER WITH THE TRANSMISSION OUT, BOXED UP IN PIECES, WITH NO REPAIRS BEING DONE TO HIS VEHICLEWE FELT WE HAD DONE EVERYTHING WE COULD TO TRY AND SOLVE THE CUSTOMERS CONCERNS, BUT TO NO AVAILWE THEN DECIDED TO DO AS MR [redacted] HAD REQUESTED AND CEASED ALL REPAIRS ON HIS VEHICLEWE ASSEMBLED THE VEHICLE SO IT COULD BE TOWED SAFELY AND PUT ALL OF HIS PARTS INTO BOXES AND HE HAD VEHICLE TOWED OUT OF THIS CENTERCUSTOMER SIGNED THE INVOICE THAT HE WAS TAKING THE VEHICLE UNDER THE CONDITIONS THAT HE REQUESTEDWE MADE THE DECISION TO CHARGE MR [redacted] NOTHING FOR ALL THAT HAD BEEN DONE TO HIS VEHICLE WHILE IT WAS IN OUR CENTERWE RECEIVED $FOR THE LABOR OF REMOVING THE TRANSMISSION, FOR DISASSEMBLING AND INSPECTING THE TRANSMISSION, FOR PUTIING THE SUB FRAME BACK UP TO MAKE CAR TOWABLE OR FOR ANY THING ELSE THAT HAD TO DO WITH THIS CUSTOMERS VEHICLE.A FEW DAYS LATER, I RECEIVED A CALL FROM [redacted] WITH [redacted] HE INFORMED ME OF PARTS THAT HE DID NOT HAVE AND I LOCATED THOSE PARTSHE SENT A DRIVER TO PICK UP THE PARTS AND COMPLETED THE CUSTOMERS VEHICLE REPAIRSTHE AMOUNT [redacted] TOLD ME HE CHARGED THE CUSTOMER WAS $THE DIFFERENCE WAS $BETWEEN [redacted] AND OUR REPAIR CENTERTHEY HOWEVER FINANCED THE AMOUNT IN HOUSEIWAS ALSO INFORMED BY [redacted] AT [redacted] THAT WHEN THE REPAIRS WERE COMPLETED THAT MR [redacted] CHOSE TO PAY THE REPAIR COST IN FULL.SEVERAL DAYS AFTER THE CUSTOMER RECEIVED HIS VEHICLE FROM [redacted] AT [redacted] ***, MR [redacted] CALLED ME AND VERBALLY THREATENED METELLING ME IF I DIDN'T GIVE HIM $HE WOULD CREATE BIG PROBLEMS FOR ME AND THE AAMCO CENTER WHERE I WORKI DECLINED GIVING HIM MONEYI DID, HOWEVER CALL [redacted] AT [redacted] AND ASKED HIM IF THE TRANSMISSION HAD PROBLEMS AND NEEDED TO BE REBUILTHE STATED THAT YES IT WAS IN NEED OF REBUILDING JUST AS WE HAD INFORMED THE CUSTOMER [redacted] ALSO STATED THAT MR [redacted] HAD, IN FACT, CALLED HIS REPAIR LOCATION A FEW DAYS BEFORE EVER BRINGING HIS VEHICLE TO OUR CENTER AND ASKED HIM FOR PRICES TO REBUILD THE TRANSMISSION IN HIS CHEVROLET IMPALATHAT HE KNEW IT WAS NEED OF REPAIR BEFORE HE BROUGHT THE VEHICLE TO EITHER OF OUR FACILITIESHE SAID THE CUSTOMER ASKED HIM TO WRITE A LETTER SAYING THAT WE HAD DONE SOMETHING WRONG AND HE INFORMED MR [redacted] THAT HE WOULD NOT WRITE SUCH A LETIER.I FEEL THIS CUSTOMER MANIPULATED ME FROM THE VERY BEGINNINGKNOWING FULL WELL WHAT HE WAS DOING, EVERY STEP OF THE WAYI ALSO FEEL HE IS CONTINUING TO DO THE SAME MANIPULATING BY WRITING THIS COMPLAINT, IN HOPES OF RECEIVING SOMETHING FOR NOTHING.WE REGRET THAT WE WERE NOT ABLE TO SATISFY THIS CUSTOMER AND REPAIR HIS VEHICLEWE APPRECIATE THE BETIER BUSINESS BUREAU AND WHAT IT STANDS FORLOOKING OUT FOR CONSUMERS AS WELL AS THE WELFARE OF THE COMMUNITIES BUSINESS'.SINCERELY, [redacted]