The body repairs have been completed *** will not produce an airbag due to the current recall on the *** Airbags that the *** *** is equipped with I understand the customer's frustration that he needs a vehicle for transportation but *** is not willing to provide a
rental until they produce an airbagIt is a legal issue to allow him to have the vehicle without an airbag in the vehicle We have contacted our lawyer and are having papers drawn up that he can have the vehicle either towed to his house or to a ford dealer of his chosen but is not allowed to drive it with out an airbag in it Also if he does drive it without an airbag Pilgrim Auto Body Inc will not be held responsible for any issues
To Whom It May Concern,This email is in response to complaint# *** that was filed on 07/24/by Ms***Ms***'s vehicle was repaired according to what the insurance had writtenAlso we replaced the top cover to her center console and had the vehicle cleaned inside and outWhen she
picked up the vehicle at the end of May and asked about the airbag lightShe was told it was not related to the accident seeing how it was a rear end collision but if she brought it back we would be happy to look at itShe never brought the vehicle back or contacted us regarding any other concerns she had regarding repairsWe would have no problem addressing any concerns she may have had if she brought the vehicle backFurther more we will not be writing a check just for time and aggravation seeing how she never brought the vehicle back to let us repair her concernsUnless she has proof of out of pocket expensesIf you have any questions please feel free to contact us at ***.Sincerely,
*** ***
The body repairs have been completed *** will not produce an airbag due to the current recall on the *** Airbags that the *** *** is equipped with I understand the customer's frustration that he needs a vehicle for transportation but *** is not willing to provide a
rental until they produce an airbagIt is a legal issue to allow him to have the vehicle without an airbag in the vehicle We have contacted our lawyer and are having papers drawn up that he can have the vehicle either towed to his house or to a ford dealer of his chosen but is not allowed to drive it with out an airbag in it Also if he does drive it without an airbag Pilgrim Auto Body Inc will not be held responsible for any issues
To Whom It May Concern,This email is in response to complaint# *** that was filed on 07/24/by Ms***Ms***'s vehicle was repaired according to what the insurance had writtenAlso we replaced the top cover to her center console and had the vehicle cleaned inside and outWhen she
picked up the vehicle at the end of May and asked about the airbag lightShe was told it was not related to the accident seeing how it was a rear end collision but if she brought it back we would be happy to look at itShe never brought the vehicle back or contacted us regarding any other concerns she had regarding repairsWe would have no problem addressing any concerns she may have had if she brought the vehicle backFurther more we will not be writing a check just for time and aggravation seeing how she never brought the vehicle back to let us repair her concernsUnless she has proof of out of pocket expensesIf you have any questions please feel free to contact us at ***.Sincerely,
*** ***