Called number they cannot helpThey said toyota does not work wuth the Revdex.comYes it is a new car and the video is meg so I cannot send it or attach it to hear
To Whom It May Concern: We are sorry for any inconvenience the customer experienced Initially, the customer did make arrangements with our service manager to have a used hybrid battery installed in his vehicle that he had made arrangements to purchase separately It is against our policy to install customer supplied parts However, our service manager tried to accommodate the customer When it was brought to my attention, I advised our service manager to apologize but let the customer know that we could not complete his request due to the liability involved The customer has already mentioned that not many independent facilities will replace a hybrid battery There are numerous safety concerns when working on a hybrid system and even specialized training that our parts and service personnel must complete to handle hybrid batteries This was a significant factor in declining to complete the job as originally plannedInstalling a used hybrid battery we felt carried to many risks; for the customer, the vehicle and our personnel We did extend a significant discount to the customer for the installation of a new battery to help assist the customer The customer declined Later, I spoke with the customer directly The customer made arrangements to have the battery returned to the supplier and a refund provided He stated that he had found someone to repair his vehicle We made arrangements to tow his vehicle to his house at no charge so that the customer could make those arrangementsFurthermore, we agreed to provide transportation assistance for limited time while his vehicle was being repaired We provided a rental vehicle at no charge to the customer from February to March 4, I sat down with the customer when he returned the rental to the dealership and he thanked me for the assistance provided I feel we came to a mutual understanding and agreeable resolution Sincerely, [redacted] ** [redacted]
Dear Revdex.com of Northeast Florida: The customer purchased a Nissan Rogue with 90,miles on August 17, About a week later, the customer contacted the dealership and said that after driving on the interstate with the cruise control for about minutes the cruise control would disengage and the vehicle would gradually lose power The customer brought the vehicle into the dealership Our reconditioning manager and used vehicle inventory manager both drove the vehicle and tried to duplicate the customer’s concern They were unsuccessful Additionally, the vehicle was inspected using an electronic scan tool No trouble codes were present The vehicle was operating as designed On Wednesday, August the customer’s father called and said that his son was several hours away and that he had encountered the same problem He was asked to have the customer take it to a Nissan Dealer or repair facility for further inspection Several hours later the customer’s mother contacted the dealership The vehicle had not yet been taken to any repair facility to have it inspected She was also asked to have it taken to a facility to have it inspected It is our understanding that the vehicle has since been taken to a Nissan dealership and after inspection repairs are being completed under a special extension of the vehicle’s factory powertrain warranty We deeply regret the inconvenience that our customer and his family have experienced Sincerely, [redacted] General Manager
To Whom It May Concern:
Our staff member did contact the customer regarding the listing of a vehicle on ***After an initial email exchange, the customer came to the dealership. In order to maintain our used vehicle selection, we do purchase used vehicles regardless of whether or
not someone purchases a vehicle from us. After inspection of the vehicle, ultimately we were unable to provide the customer the money they were looking to get from their vehicle.
After receipt of the complaint our General Sales Manager contacted the customer. We hoped to resolve this matter by increasing the trade value of his vehicle to $11,000, which the customer mentioned as an acceptable value to him, on the purchase of a new Camry. The customer declined and requested the credit inquiry be removed. Our General Sales Manager contacted Credco and requested the inquiry be removed from the customer’s file
Sincerely,
*** ***
Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
On August 17, 2015, I purchased a Nissan Rogue and the sales associate for my purchase was *** ***Prior to and at the time of purchase *** told me and my mom about the vehicle and its warrantyHe told us that I would have to bring the vehicle back to Legacy Toyota if anything happened to the vehicle but since I am active duty military I could speak the service department to see if the vehicle could be serviced at another dealership near Grand Forks, NDOn August 25, 2015, while driving the vehicle the cruise control shut off and the vehicle began deceleratingI pressed the gas pedal but the vehicle would not accelerateAfter speaking with my mom, she suggested contacting Legacy Toyota about the issue and taking the vehicle to them to see about the problemAfter turning the vehicle off and waiting a moment, it began to drive in a mannerUpon arrival at Legacy Toyota, the issue about the vehicle being or not being under warranty aroseThe service department personnel that spoke with me said it sound like a bad gasAs a result, I drove out the remaining fuel then refueled the vehicleOn the morning of August 26, 2015, while driving the vehicle down the interstate the same problem occurredThe vehicle began decelerating and the cruise control shut offI contacted my mom, who then contacted Legacy Toyota regarding the issue with the vehicleThe dealership wouldn’t respond to my mom until after speaking with *** about the vehicle warranty*** at Legacy Toyota called my mom back saying that *** said he didn’t remember what he said to us about the warranty and that *** was old and doesn’t remember things sometimesMy mom and I called the used car manager, Jeff, regarding the issue but he never responded to me or my mother’s callsMy mother called Legacy Toyota and *** at Legacy several times during the day trying to get assistance and a resolveShe even did a conference call with me, her and *** about the situation*** continually insisted on me driving the vehicle to nearest dealership, which was at least miles awayAfter many unsuccessful attempts to get assistance or a resolve from Legacy Toyota, I drove the vehicle to the nearest dealershipThey weren’t able to look at or service the vehicle because they were getting ready to closeWith no resolve or assistance, my mother drove from Pensacola, FL to Georgia to exchange vehicles so that I could continue my drive to Grand Forks, ND so that I could report for duty at my new duty stationMy mother spoke with *** and informed him what we were doing and that she would bring the vehicle to Legacy on Saturday morning and that she was going to try to drive the vehicle backThe vehicle encountered the same problem while my mom was driving the vehicleShe stopped twice because of the issueOnce waiting over an hour and half before driving the vehicle againThe final stop was when she had to have the vehicle towed to Pensacola, FL from Flomaton, AL
Legacy Toyota’s only interest has been moneyEven when I asked to return the vehicle so that I could get something else *** simply said that’s no possibleThat’s why we have you sign the statement on the contractMy bank, USAA, was even contacted about the issues since they financed the purchaseThe USAA representatives recommended that I see if I could return the vehicle or seek legal council
To Whom It May Concern:
We deeply regret the situation and inconvenience that our customer and his family have encountered. *** ***, our Used Car Director, spoke with the customer and his mother on September 23, 2015. It is our understanding that satisfactory repairs have been made through a franchise dealer of the same make. And, I have authorized reimbursement to the family for the costs involved in transporting and exchanging their vehicles between their two locales. Again, we apologize for the inconvenience this has caused not only our customer but his family as well
Sincerely,
*** * *** ***
President
To Whom It May Concern:
We are sorry for any inconvenience the customer experienced. Initially, the customer did make arrangements with our service manager to have a used hybrid battery installed in his vehicle that he had made arrangements to purchase separately . ...
It is against our normal policy to install customer supplied parts. However, our service manager tried to accommodate the customer. When it was brought to my attention, I advised our service manager to apologize but let the customer know that we could not complete his request due to the liability involved. The customer has already mentioned that not many independent facilities will replace a hybrid battery. There are numerous safety concerns when working on a hybrid system and even specialized training that our parts and service personnel must complete to handle hybrid batteries. This was a significant factor in declining to complete the job as originally planned. Installing a used hybrid battery we felt carried to many risks; for the customer, the vehicle and our personnel. We did extend a significant discount to the customer for the installation of a new battery to help assist the customer. The customer declined. Later, I spoke with the customer directly. The customer made arrangements to have the battery returned to the supplier and a refund provided. He stated that he had found someone to repair his vehicle. We made arrangements to tow his vehicle to his house at no charge so that the customer could make those arrangements. Furthermore, we agreed to provide transportation assistance for limited time while his vehicle was being repaired. We provided a rental vehicle at no charge to the customer from February 26 to March 4, 2016.
I sat down with the customer when he returned the rental to the dealership and he thanked me for the assistance provided. I feel we came to a mutual understanding and agreeable resolution.
Sincerely,
[redacted] [redacted]
The customer purchased a 2010 Nissan Rogue with 90,009 miles on August 17, 2015. About a week later, the customer contacted the dealership and said that after driving on the interstate with the cruise control for about 15 minutes the cruise control would...
disengage and the vehicle would gradually lose power. The customer brought the vehicle into the dealership. Our reconditioning manager and used vehicle inventory manager both drove the vehicle and tried to duplicate the customer’s concern. They were unsuccessful. Additionally, the vehicle was inspected using an electronic scan tool. No trouble codes were present. The vehicle was operating as designed.
On Wednesday, August 26 the customer’s father called and said that his son was several hours away and that he had encountered the same problem. He was asked to have the customer take it to a Nissan Dealer or repair facility for further inspection. Several hours later the customer’s mother contacted the dealership. The vehicle had not yet been taken to any repair facility to have it inspected. She was also asked to have it taken to a facility to have it inspected.
It is our understanding that the vehicle has since been taken to a Nissan dealership and after inspection repairs are being completed under a special extension of the vehicle’s factory powertrain warranty.
We deeply regret the inconvenience that our customer and his family have experienced.
Called number they cannot help. They said toyota does not work wuth the Revdex.com. Yes it is a new car and the video is 400 meg so I cannot send it or attach it to hear.
Called number they cannot helpThey said toyota does not work wuth the Revdex.comYes it is a new car and the video is meg so I cannot send it or attach it to hear
To Whom It May Concern: We are sorry for any inconvenience the customer experienced Initially, the customer did make arrangements with our service manager to have a used hybrid battery installed in his vehicle that he had made arrangements to purchase separately It is against our policy to install customer supplied parts However, our service manager tried to accommodate the customer When it was brought to my attention, I advised our service manager to apologize but let the customer know that we could not complete his request due to the liability involved The customer has already mentioned that not many independent facilities will replace a hybrid battery There are numerous safety concerns when working on a hybrid system and even specialized training that our parts and service personnel must complete to handle hybrid batteries This was a significant factor in declining to complete the job as originally plannedInstalling a used hybrid battery we felt carried to many risks; for the customer, the vehicle and our personnel We did extend a significant discount to the customer for the installation of a new battery to help assist the customer The customer declined Later, I spoke with the customer directly The customer made arrangements to have the battery returned to the supplier and a refund provided He stated that he had found someone to repair his vehicle We made arrangements to tow his vehicle to his house at no charge so that the customer could make those arrangementsFurthermore, we agreed to provide transportation assistance for limited time while his vehicle was being repaired We provided a rental vehicle at no charge to the customer from February to March 4, I sat down with the customer when he returned the rental to the dealership and he thanked me for the assistance provided I feel we came to a mutual understanding and agreeable resolution Sincerely, [redacted] ** [redacted]
Dear Revdex.com of Northeast Florida: The customer purchased a Nissan Rogue with 90,miles on August 17, About a week later, the customer contacted the dealership and said that after driving on the interstate with the cruise control for about minutes the cruise control would disengage and the vehicle would gradually lose power The customer brought the vehicle into the dealership Our reconditioning manager and used vehicle inventory manager both drove the vehicle and tried to duplicate the customer’s concern They were unsuccessful Additionally, the vehicle was inspected using an electronic scan tool No trouble codes were present The vehicle was operating as designed On Wednesday, August the customer’s father called and said that his son was several hours away and that he had encountered the same problem He was asked to have the customer take it to a Nissan Dealer or repair facility for further inspection Several hours later the customer’s mother contacted the dealership The vehicle had not yet been taken to any repair facility to have it inspected She was also asked to have it taken to a facility to have it inspected It is our understanding that the vehicle has since been taken to a Nissan dealership and after inspection repairs are being completed under a special extension of the vehicle’s factory powertrain warranty We deeply regret the inconvenience that our customer and his family have experienced Sincerely, [redacted] General Manager
To Whom It May Concern:
Our staff member did contact the customer regarding the listing of a vehicle on ***After an initial email exchange, the customer came to the dealership. In order to maintain our used vehicle selection, we do purchase used vehicles regardless of whether or
not someone purchases a vehicle from us. After inspection of the vehicle, ultimately we were unable to provide the customer the money they were looking to get from their vehicle.
After receipt of the complaint our General Sales Manager contacted the customer. We hoped to resolve this matter by increasing the trade value of his vehicle to $11,000, which the customer mentioned as an acceptable value to him, on the purchase of a new Camry. The customer declined and requested the credit inquiry be removed. Our General Sales Manager contacted Credco and requested the inquiry be removed from the customer’s file
Sincerely,
*** ***
Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
On August 17, 2015, I purchased a Nissan Rogue and the sales associate for my purchase was *** ***Prior to and at the time of purchase *** told me and my mom about the vehicle and its warrantyHe told us that I would have to bring the vehicle back to Legacy Toyota if anything happened to the vehicle but since I am active duty military I could speak the service department to see if the vehicle could be serviced at another dealership near Grand Forks, NDOn August 25, 2015, while driving the vehicle the cruise control shut off and the vehicle began deceleratingI pressed the gas pedal but the vehicle would not accelerateAfter speaking with my mom, she suggested contacting Legacy Toyota about the issue and taking the vehicle to them to see about the problemAfter turning the vehicle off and waiting a moment, it began to drive in a mannerUpon arrival at Legacy Toyota, the issue about the vehicle being or not being under warranty aroseThe service department personnel that spoke with me said it sound like a bad gasAs a result, I drove out the remaining fuel then refueled the vehicleOn the morning of August 26, 2015, while driving the vehicle down the interstate the same problem occurredThe vehicle began decelerating and the cruise control shut offI contacted my mom, who then contacted Legacy Toyota regarding the issue with the vehicleThe dealership wouldn’t respond to my mom until after speaking with *** about the vehicle warranty*** at Legacy Toyota called my mom back saying that *** said he didn’t remember what he said to us about the warranty and that *** was old and doesn’t remember things sometimesMy mom and I called the used car manager, Jeff, regarding the issue but he never responded to me or my mother’s callsMy mother called Legacy Toyota and *** at Legacy several times during the day trying to get assistance and a resolveShe even did a conference call with me, her and *** about the situation*** continually insisted on me driving the vehicle to nearest dealership, which was at least miles awayAfter many unsuccessful attempts to get assistance or a resolve from Legacy Toyota, I drove the vehicle to the nearest dealershipThey weren’t able to look at or service the vehicle because they were getting ready to closeWith no resolve or assistance, my mother drove from Pensacola, FL to Georgia to exchange vehicles so that I could continue my drive to Grand Forks, ND so that I could report for duty at my new duty stationMy mother spoke with *** and informed him what we were doing and that she would bring the vehicle to Legacy on Saturday morning and that she was going to try to drive the vehicle backThe vehicle encountered the same problem while my mom was driving the vehicleShe stopped twice because of the issueOnce waiting over an hour and half before driving the vehicle againThe final stop was when she had to have the vehicle towed to Pensacola, FL from Flomaton, AL
Legacy Toyota’s only interest has been moneyEven when I asked to return the vehicle so that I could get something else *** simply said that’s no possibleThat’s why we have you sign the statement on the contractMy bank, USAA, was even contacted about the issues since they financed the purchaseThe USAA representatives recommended that I see if I could return the vehicle or seek legal council
To Whom It May Concern:
We deeply regret the situation and inconvenience that our customer and his family have encountered. *** ***, our Used Car Director, spoke with the customer and his mother on September 23, 2015. It is our understanding that satisfactory repairs have been made through a franchise dealer of the same make. And, I have authorized reimbursement to the family for the costs involved in transporting and exchanging their vehicles between their two locales. Again, we apologize for the inconvenience this has caused not only our customer but his family as well
Sincerely,
*** * *** ***
President
To Whom It May Concern:
We are sorry for any inconvenience the customer experienced. Initially, the customer did make arrangements with our service manager to have a used hybrid battery installed in his vehicle that he had made arrangements to purchase separately . ...
It is against our normal policy to install customer supplied parts. However, our service manager tried to accommodate the customer. When it was brought to my attention, I advised our service manager to apologize but let the customer know that we could not complete his request due to the liability involved. The customer has already mentioned that not many independent facilities will replace a hybrid battery. There are numerous safety concerns when working on a hybrid system and even specialized training that our parts and service personnel must complete to handle hybrid batteries. This was a significant factor in declining to complete the job as originally planned. Installing a used hybrid battery we felt carried to many risks; for the customer, the vehicle and our personnel. We did extend a significant discount to the customer for the installation of a new battery to help assist the customer. The customer declined. Later, I spoke with the customer directly. The customer made arrangements to have the battery returned to the supplier and a refund provided. He stated that he had found someone to repair his vehicle. We made arrangements to tow his vehicle to his house at no charge so that the customer could make those arrangements. Furthermore, we agreed to provide transportation assistance for limited time while his vehicle was being repaired. We provided a rental vehicle at no charge to the customer from February 26 to March 4, 2016.
I sat down with the customer when he returned the rental to the dealership and he thanked me for the assistance provided. I feel we came to a mutual understanding and agreeable resolution.
Sincerely,
[redacted] [redacted]
Dear Revdex.com of Northeast Florida:
The customer purchased a 2010 Nissan Rogue with 90,009 miles on August 17, 2015. About a week later, the customer contacted the dealership and said that after driving on the interstate with the cruise control for about 15 minutes the cruise control would...
disengage and the vehicle would gradually lose power. The customer brought the vehicle into the dealership. Our reconditioning manager and used vehicle inventory manager both drove the vehicle and tried to duplicate the customer’s concern. They were unsuccessful. Additionally, the vehicle was inspected using an electronic scan tool. No trouble codes were present. The vehicle was operating as designed.
On Wednesday, August 26 the customer’s father called and said that his son was several hours away and that he had encountered the same problem. He was asked to have the customer take it to a Nissan Dealer or repair facility for further inspection. Several hours later the customer’s mother contacted the dealership. The vehicle had not yet been taken to any repair facility to have it inspected. She was also asked to have it taken to a facility to have it inspected.
It is our understanding that the vehicle has since been taken to a Nissan dealership and after inspection repairs are being completed under a special extension of the vehicle’s factory powertrain warranty.
We deeply regret the inconvenience that our customer and his family have experienced.
Sincerely,
[redacted]
General Manager
Called number they cannot help. They said toyota does not work wuth the Revdex.com. Yes it is a new car and the video is 400 meg so I cannot send it or attach it to hear.