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Pilgrim Cleaners

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Pilgrim Cleaners Reviews (1)

After working with a dry cleaner for 12 years, and having nothing but positive experiences, I was forced to find a new dry cleaning partner when the owner retired earlier this year. While the owner recommended Pilgrim Cleaners, I was hesitant because I have some valuable, professional dress clothes – suits, skirts, dresses, etc.

A few months passed and I had some clothes I really needed to get cleaned, so I gave Pilgrim Cleaners a try. My order was over $100, so I had a substantial number of clothes. However, I was happy they gave me a discount for bringing my business to them.

Never again!

When I picked up my clothes, several of them had been crowded into bags and needed to be re-steamed. Not something I enjoy doing when I have just paid money for the service. Additionally, one was pressed incorrectly, so I needed to go back and have them re-press it. Another trip to an inconvenient part of town and time wasted.

However, the worst part of my experience is when I pulled my favorite, white suit out of the bag and noticed they completely destroyed the pants. The jacket was fine but the pants had a black band at the top that had some how run into the white fabric. I noticed they even went so far to put a tag on it making it look like it was my fault claiming it was that way when I brought it in. Considering the amount of suit outfits I had and the amount spent on dry cleaning, why would I take a ruined suit to the cleaners to be cleaned? That claim makes no sense.

When I went to ask them about this situation, the owner was rude and unapologetic from the start. She insisted I brought the garment in that way, I ensure you I did not, and had a terrible attitude. She told me it wasn’t her problem and refused to do anything about it or give me a refund. Even a little effort or understanding on her part when have gone a long way to diffuse the situation.

She even said I was happy to sue her, she didn’t care, and didn’t want my business. I was devastated that she took little regard for my clothes, especially one I noted as being a favorite. I have worked hard to purchase these outfits and take gentle care of them. Her complete disrespect towards my things and a new customer was frustrating to say the least. I will never return to Pilgrim Cleaners and advise others looking at this business to avoid it as well.

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Description: Laundries

Address: 10595 Old Alabama Connector Rd Ste 24, Alpharetta, Georgia, United States, 30022-8276

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