Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
To Whom It May Concern, This response is in regards to Complaint # [redacted] Mr [redacted] claims he cancelled his monthly parking in August with Pilgrim Parking but he continued to use his monthly parking card in SeptemberI've attached the card usage report, as well as, Mr**'s monthly agreement with Pilgrim Parking Mr [redacted] and the Account Manager of One Greenway came to an agreement that resolved this matter involving another incident that occurred with Mr**The outstanding balance of $has been zeroed outAlso, attached are the emails in regards to the complaint and resolution If you have any questions or concerns, please do not hesitate to contact this office at ###-###-####Sincerely, [redacted] Claim Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thank you, Revdex.com, for being so thorough with my complaint and honoring your mission and desire to treat people equally I do not accept this response from Pilgrim ParkingThere were a ton of distractions, as always when leaving a hotel, prohibiting me, perhaps on purpose, to check my carI deeply regret not doing so now as I’m paying the price, time and aggravation for Pilgrim Parking not having a better system in placeI live in NYC and all cars are checked before received and upon retrieval to ensure something like this does not happen Pilgrim Parking did not check my car before nor afterThey are, now, saying they did and have stated there was no damage when they received my carI know they are being dishonest in this entire situation because there was, in fact, damage on the right side of my car when I gave it to themThey should have a process that ensures the staff are checking the cars in both instancesI’ve taken my car to a few detailers to have it fixed and all have said, what I know to be true, that this was the fault of someone parking the car into a building or structure of some sortI did not do that and no one else drove my carI’d never go through such waves and lengths if that were the case Thank you againRevdex.com [redacted] Regards, [redacted]
10/18/2017Response to BBThank you for giving us the opportunity to respond to this complaintMs [redacted] parked her [redacted] in our [redacted] on 9/with a departure date of 10/ On 10/3/2017, Ms [redacted] contacted the garage to make a claim with our manager [redacted] [redacted] Mr [redacted] took the incident report, which was sent to [redacted] ***, Claims Manager, on 10/3/ Ms [redacted] indicated on the report that her car's back bumper was scratched and dented while parked at the [redacted] Garage [redacted] sent Ms [redacted] a letter dated 10/4/explaining that Pilgrim Parking, Incwould not be able to cover the claim because the damage was reported after she had already left the garage In fact, it was not reported until days after departure [redacted] also communicated with Ms [redacted] on the phone and via email, again, explaining that our Garage Keeper’s Insurance Company ( [redacted] Insurance), is unable to cover damages reported after leaving a facility We are certainly not challenging Ms [redacted] 's honesty; however, there is simply no way to know the damage actually occurred in our facility or by one of our valets We take great pride in our reputation and readily take accountability when it is determined damages are our fault.We are compassionate and feel for Ms [redacted] ; however, we strongly feel this complaint is without merit and should be dismissed.Again, we appreciate you giving us this opportunity to clarify the situation.Best regards, [redacted] Claims Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
To Whom It May Concern, This response is in regards to Complaint # [redacted] Mr [redacted] claims he cancelled his monthly parking in August with Pilgrim Parking but he continued to use his monthly parking card in SeptemberI've attached the card usage report, as well as, Mr**'s monthly agreement with Pilgrim Parking Mr [redacted] and the Account Manager of One Greenway came to an agreement that resolved this matter involving another incident that occurred with Mr**The outstanding balance of $has been zeroed outAlso, attached are the emails in regards to the complaint and resolution If you have any questions or concerns, please do not hesitate to contact this office at ###-###-####Sincerely, [redacted] Claim Manager
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thank you, Revdex.com, for being so thorough with my complaint and honoring your mission and desire to treat people equally I do not accept this response from Pilgrim ParkingThere were a ton of distractions, as always when leaving a hotel, prohibiting me, perhaps on purpose, to check my carI deeply regret not doing so now as I’m paying the price, time and aggravation for Pilgrim Parking not having a better system in placeI live in NYC and all cars are checked before received and upon retrieval to ensure something like this does not happen Pilgrim Parking did not check my car before nor afterThey are, now, saying they did and have stated there was no damage when they received my carI know they are being dishonest in this entire situation because there was, in fact, damage on the right side of my car when I gave it to themThey should have a process that ensures the staff are checking the cars in both instancesI’ve taken my car to a few detailers to have it fixed and all have said, what I know to be true, that this was the fault of someone parking the car into a building or structure of some sortI did not do that and no one else drove my carI’d never go through such waves and lengths if that were the case Thank you againRevdex.com [redacted] Regards, [redacted]
10/18/2017Response to BBThank you for giving us the opportunity to respond to this complaintMs [redacted] parked her [redacted] in our [redacted] on 9/with a departure date of 10/ On 10/3/2017, Ms [redacted] contacted the garage to make a claim with our manager [redacted] [redacted] Mr [redacted] took the incident report, which was sent to [redacted] ***, Claims Manager, on 10/3/ Ms [redacted] indicated on the report that her car's back bumper was scratched and dented while parked at the [redacted] Garage [redacted] sent Ms [redacted] a letter dated 10/4/explaining that Pilgrim Parking, Incwould not be able to cover the claim because the damage was reported after she had already left the garage In fact, it was not reported until days after departure [redacted] also communicated with Ms [redacted] on the phone and via email, again, explaining that our Garage Keeper’s Insurance Company ( [redacted] Insurance), is unable to cover damages reported after leaving a facility We are certainly not challenging Ms [redacted] 's honesty; however, there is simply no way to know the damage actually occurred in our facility or by one of our valets We take great pride in our reputation and readily take accountability when it is determined damages are our fault.We are compassionate and feel for Ms [redacted] ; however, we strongly feel this complaint is without merit and should be dismissed.Again, we appreciate you giving us this opportunity to clarify the situation.Best regards, [redacted] Claims Manager