Pilot Flying J Reviews (%countItem)
Pilot Flying J Rating
Address: 5508 Lonas Drive, Knoxville, Tennessee, United States, 37909
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I live right down from a Flying J and for years loved being able to have the convenience to gas up without problems. Then when Pilot merged with Flying J problems started to arise. They were starting to be way more expensive than the gas stations in town. $0.35 more expensive at some points. Then I started to notice the $151.00 hold they put on my cards no matter whether it was a debit card or credit card. For someone who at times needs the $151.00 in my account, it was really an inconvenience. They had no signs or notices that they would do so and in my opition, that should be against the law. Many people do not expect to have a hold on their account when they purchase things. In my opinion Pilot/Flying J should never be used. I now drive into town to gas up and wave see ya to the Pilot/Flying J as I pass.
Pilot Travel Centers LLC ("PTC") has received the review that you made with the Revdex.com of Greater East Tennessee concerning holds placed on your credit and/or debit card following transactions at our store. To initiate all pay-at-the-pump transactions, in order for the transaction to run, a certain amount is preauthorized at the time a customer's card is swiped to ensure the card is valid, and that there are sufficient funds in the account to cover the purchase. No money is debited from the account at the time the card is preauthorized; instead, that amount is designated as "unavailable" until the transaction is complete. Immediately upon completion of a transaction, PTC's point of sale system sends an electronic message to its card processor, a third party, which then relays the specifics of the completed transaction to your bank or credit card company. Upon receipt of this information, your bank or credit card company is supposed to release the preauthorization hold and charge your account with the actual amount of fuel purchased. The settlement period between when the customer swipes the card and when the actual purchase price appears on the account is generally less than twenty-four (24) hours. Unfortunately, PTC has no control over when the bank releases the preauthorization amount. It is also important to note that PTC only receives the amount of the completed fuel transaction and no other money. PTC apologizes for any inconvenience that you endured as a result of the preauthorization hold, but the best way for you to resolve this situation is to check with your bank or credit card company.
I have a receipt form flying j 639 with *** points on it dated ***. I bought fuel *** and the receipt says I only have *** points total, which is from that moments purchase. that means *** points/ dollars is missing. I talked to a guy in customer service *** and he said the points are never lost, there fore they have been stolen. he says he can only go back two years and there is nothing he can do. I haven't used the points/ money, therefore someone who has access to the points must of stolen them.
Other (requires explanation) i would like my points/ money. i would also like to know if i should contact police
Pilot Travel Centers LLC ("Pilot") is in receipt of the complaint from *** alleging he is missing *** points from his Pilot MyRewards(r) account. Mr. complaint indicated that on ***, he had a point balance of *** points in his MyRewards(r) account, and despite not having used these points, his point balance was only *** points on ***.
We have reviewed Mr. MyRewards(r) account records, and determined that pursuant to Pilot's MyRewards(r) Terms and Conditions, his points expired due to non-use of his Pilot MyRewards(r) card. According to Pilot's MyRewards(r) Terms and Conditions "if a Member's card remains inactive for a period of four (4) calendar months, as permitted by law, the Member will lose *** MyRewards(r) Points per month starting on the first (1st) day of the fifth (5th) calendar month. As permitted by law, the Member will continue to lose *** My Rewards Points on the first (1st) of each subsequent month for each month of inactivity. Once the card has been inactive for (12) calendar months, all points will be deducted from the account, as permitted by law. These MyRewards(r) Points are charged as a maintenance fee for inactive use."
We regret that Mr. spoke with a Pilot customer service representative with regard to this matter who incorrectly advised that MyRewards(r) points cannot be lost, as the points do have an expiration period as outlined above. Pilot's MyRewards(r) Terms and Conditions can be found at https://www.pilotflyingj.com/terms-and-conditions.
Please do not hesitate to contact me if you require any additional information in connection with the above-referenced complaint.
I frequent your location in Elkton, MD. I have noticed that in the past 2 months the appearance of the outside has gone down Hill. Trash cans overflowing trash on the ground at the pumps and in the lot. Not to mention trash carts with bags over flowing near the travel center. I dont know what has changed but the outside definitely is not being kept to the standard that it was. I even noticed one of the maintenance employees just riding around in a golf cart and he didnt empty any of the trash cans.
Pilot Travel Centers LLC has received your review with the Revdex.com of Greater East Tennessee in which you advised your recent visits to Store No. 875 in Elkton, MD have fallen below the level of service and experience that Pilot Travel Centers LLC aims to provide. We appreciate you bringing this matter to our attention, and it will be addressed accordingly with our team members at the Elkton, MD location to ensure that this situation is corrected. To thank you for bringing this to our attention and to apologize for any inconvenience, we would like to provide you with a gift card. Please reach out to me directly at (865) 474-2987 with your address. We appreciate your loyalty as a customer and look forward to serving you again soon.
Money Order purchased was for wrong amount. Went back to the same store, and "***" wouldn't correct although original receipt and MO presented.
On my way to *** in *** to see my Mom in ICU, I stopped on the way at Pilot Store # *** at ***; *** to purchased a Money Order. I purchased MO # *** for $*** and after at the Hospital, realized it was the wrong amount. The correct amount should have been for $*** so after leaving the Hospital, I went directly back to the same Pilot, on the same day, with the Original Receipt (Bar Code # ***; Pos:*** 12:29:28) but the worker "***" said she couldn't (or wouldn't) help me. She said I could come back and talk to the Manager (***?) tomorrow. I showed my Original Receipt and that the Money order had not even been filled out or altered in any way, but "***" said I could have taken a picture of it and deposited it in my bank in five minutes, and they wouldn't know it." I did nothing with the Money Order . . . Nothing at all . . . NOW, Pilot has my money, and I can't use this money order.
I just want a Money Order for the correct amount of $*** so that I can mail it in and make it out payable to the person I am sending it to. That's it. My mom has been in the Hospital since last Tuesday, and I've been staying day and night with her before she went into ICU. This is SO frustrating, and I just want to be done with this, and continue concentrating on my mom.
Pilot Travel Centers LLC ("Pilot") is in receipt of the complaint from Ms. regarding her purchase of Money Order #*** (the "Money Order"). Ms. advised that she purchased the above-referenced Money Order at a Pilot location in *** (Store #***) on *** for $***. Pilot has confirmed that Ms. was charged and paid $*** for her Money Order of $***. Ms. subsequently visited the store to advise that she instead needed a money order for $***, and the store was unable to correct the amount of the Money Order. It is Pilot's policy not to amend or refund money orders, as it is impossible for to know if any such money order has been electronically deposited after being issued. Pilot denies Ms. allegation that we have her money, as she is in possession of the Money Order.
The best way for Ms. to resolve this situation would be to contact Travelers Express Money Gram, the company that issued the Money Order. Alternatively, she can deposit the Money Order into her bank account and obtain a new money order for the amount she needs.
Please do not hesitate to contact me if you require any additional information in connection with the above-referenced complaint.
I PURCHASED GASOLINE AT PILOT STORE AFTER I PROCEEDED MY TRUCK STARTED TO ACT FUNNY.I HAD TO STOP THE TRUCK WOULD NOT STAY CRANKED SO I HAD TO HAVE IT TOWED TO THE NEAREST DEALERSHIP .THE SERVICE CENTER WAS CLOSED,SO I HAD TO LEAVE MY TRUCK AT THE DEALERSHIP.I HAD TO GO TO AND RENT A VEHICLE AND WE CONTINUED ON .ON MONDAY THE SERVICE MANAGER CALLED ME FROM AND THEY INFORMED ME THAT THE DIAGNOSES WAS CONTAMINATED GASOLINE.THE REPAIRS COST ME$
AND THE CAR RENTAL WAS $ AFTER 5 DAYS I WAS ABLE TO GET MY VEHICLE BACK.EITHER THE PLACE IS LYING OR THE GAS WAS CONTAMINATED.MY WHOLE VACATION WAS RUINED. I HAVE ALL THE RECEIPTS NEEDED FOR THIS MATTER AND I CAN FAX THEM WHEN NEEDED.
Refund I WOULD LIKE FOR SOMEONE TO REPAY ME FOR MY PROPERTY DAMAGE.
Pilot Travel Centers LLC ("Pilot") is in receipt of the complaint regarding the alleged contamination of the fuel system in his personal truck. Mr. claims that he fueled at Pilot's travel center location I with gasoline , and that the truck subsequently experienced mechanical issues and had to be towed to a dealership for repair. Mr. alleges the contamination was caused by the gasoline he purchased from Pilot. We take these allegations very seriously and have investigated them accordingly. However, there is no evidence that Pilot provided contaminated gasoline to Mr. .
Among other things, the system constantly monitors our gasoline storage tanks for any contaminants, excessive amounts of water in the tanks, and temperature. Pilot pulled all monitoring reports None of those reports revealed any contaminants, any water, or any other issues with the gasoline storage tanks. Sales reports from the store show that the Byron, GA location sold over 6,600 gallons of gasoline - we have received no other complaints of contaminated gasoline from that store on that date.
While Mr. truck undoubtedly experienced an unfortunate issue, we respectfully disagree with Mr. allegations that Pilot's gasoline caused this issue. Our investigation has revealed no facts to support the allegations that Pilot provided contaminated gasoline to Mr..
Please do not hesitate to contact me if you require any additional information in connection with the above-referenced complaint.
We bought gas from a pump
.The gas was bad .I had to replace all of my fuel injectors.
Product_Or_Service: Gas
Refund I would like my for repairs on my car.
Pilot Travel Centers LLC ("Pilot") is in receipt of the complaint from Ms. regarding alleged fuel contamination. Ms. provided documentation indicating that she fueled at a Pilot location in *** #052) on *** and she alleges that as a result she had to replace all of her fuel injectors. With this information, we were able to investigate Ms. allegation, and based on this investigation, we have found that there is no evidence that Pilot provided contaminated fuel to Ms..
As with almost all other Pilot locations, Pilot's gasoline in *** is maintained in underground storage tanks at the travel center location. These tanks are constantly monitored by a *** monitoring system, which provides readings multiple times each day. Among other things, the Veeder-Root system constantly monitors our fuel storage tanks for any contaminants, excessive amounts of water in the tanks, and temperature. Pilot pulled all *** monitoring reports for *** None of those reports revealed any contaminants, any water, or any other issues with the fuel storage tanks. Pilot sold over 1,300 gallons of gasoline on July 2, 2018, and we have received no other complaints of contaminated fuel at that location for the date of July 2, 2018 or the surrounding dates.
While Ms. s vehicle undoubtedly experienced an unfortunate issue, we respectfully disagree with her allegations that Pilot's fuel caused this issue. Our investigation has revealed no facts to support the allegations that Pilot provided contaminated fuel to Ms..
Please do not hesitate to contact me if you require any additional information in connection with the above-referenced complaint.
I filled my fuel tank with diesel and my truck began to lose power and smoke heavily.
I purchased $*** worth of diesel for my ***. Shortly after returning to the interstate it began losing power and smoking heavily. Fortunately I had a half tank so I only topped it off which allowed me to get all the way to *** where I stopped and added more diesel and diesel fuel treatment. I made it as far as *** where it completely died. I had it towed to a local shop where the mechanic had to replace a fuel injector and control module that literally burnt up. He also had to drain and flush the fuel tank as that was in his opinion the root cause. This obviously was quite costly (***). I had to leave my truck in *** and rent a vehicle to get home to go to work. Now I have to fly back to ***, get transportation to *** to get my truck and bring it home.
Refund my fuel purchase and reimbursement for some of the travel and repair expenses incurred by their faulty product.
Contact Name and Title: ***, AGC
Contact Phone: ***
Contact Email: ***
Pilot Corporation ("Pilot") is in receipt of the complaint from *** regarding the alleged contamination of the fuel system in his personal truck. Mr. claims that he fueled at an undisclosed Pilot location with auto diesel fuel. Mr. also fueled again at another company's fueling station in ***, and his truck subsequently broke down in ***. From his complaint, it seems that Mr. is claiming that the alleged contamination was caused by the auto diesel fuel he received from Pilot, not from his second fueling stop. Pilot has not previously been made aware of Mr.' claim or had the opportunity to investigate it. We take these allegations very seriously and would appreciate the opportunity to investigate them accordingly. However, in order to do so, we need more information regarding (1) which Pilot location Mr. fueled at, (2) the time of the fueling, (3) the transaction receipt, and (4) information relative to the work and diagnostics performed on his vehicle. After we have had the opportunity to review the information provided and fully investigate Mr.' claim, then we will be better able to respond to the allegations set forth herein.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will provide requested info.
I do not have a receipt for the gas purchase but my credit card statement should provide necessary info.
Card Number ***
Cardholder Name ***
Original Description***
Merchant Phone Number Not Available
Merchant Description Automatic Fuel Dispenser
Trans. Date***
Posted Date***
Amount( $***)
As for the truck repairs I have requested a detailed receipt from the shop in ***. I will provide you a copy as soon as he sends it to me.
Pilot Travel Centers LLC ("Pilot") is in receipt of the additional information from *** following receipt of his initial complaint of alleged contamination of the fuel system in his personal truck. Mr. provided further information indicating that he purchased $*** of diesel fuel at Pilot's location in *** (Store # ***) on ***. With this information, we were able to investigate Mr.' allegation that the contamination was caused by the auto diesel fuel he received from Pilot. Based on this investigation, there is no evidence that Pilot provided contaminated fuel to Mr..
As with almost all other Pilot locations, Pilot's diesel fuel (which includes auto-diesel fuel) in *** is maintained in underground storage tanks at the travel center location. These tanks are constantly monitored by a *** monitoring system, which provides readings multiple times each day. Among other things, the *** system constantly monitors our diesel fuel storage tanks for any contaminants, excessive amounts of water in the tanks, and temperature. Pilot pulled all *** monitoring reports for ***. None of those reports revealed any contaminants, any water, or any other issues with the diesel fuel storage tanks. We have received no other complaints of contaminated fuel at that location for the date of *** or the surrounding dates.
While Mr.' truck undoubtedly experienced an unfortunate issue, we respectfully disagree with Mr.' allegations that Pilot's auto diesel fuel caused this issue. Our investigation has revealed no facts to support the allegations that Pilot provided contaminated auto diesel fuel to Mr..
Please do not hesitate to contact me if you require any additional information in connection with the above-referenced complaint.
***, Corporate Counsel
Bought Navigation. thought that's its new. Turns out inside the box was a USED navigation and different serial number *** around 7/8PM
Regarding Pilot Store #***
***
Transaction # ***
Item *** SERIAL # *** $*** plus tax
Date of Transaction *** around 7/8PM
On *** bought a navigation from store #***. Before giving me the item, the salesman went to the back of the store and returned with the box (the item bought) inside a bag, and I left the store. Little did I know that I was cheated. The box was already opened before. I tried to turn on the navigation and saw previous address already inside of it, indicating that it was used before.
When going back to the store , it tuns out that the serial number on the navigation and serial number on the box was different and it was another navigation model that has the same rectangle shape.
The serial number on the box was *** (not clear on the box)
***
Item # ***
Serial number on the USED and different navigation is ***
It's a ***
And it doesn't work.
If you get taped VIDEO surveillance from the store on *** around 7/8pm . you will see that I bought the box that was already open. I didn't know that it should have been wrapped or factory seal to make sure that its new inside or that it was not switched from a used (different model)
I DO NOT know who put a used navigation in the box before I bought it from the Pilot #*** Store
Please investigate who did this and how I can get a refund.
Thank you
Please look at your servalance video tape from 4/23/18 Arounf 7/8 PM when the navigation was bought and you will see that the box was OPEN when bought. And before giving it to me. the sales man went to the back of the store and brought me the item already inside your shopping bag. Would like an exchange or refund
This letter serves as Pilot Travel Centers LLC's ("PTC") response to the complaint filed by *** (Case No. ***). Mr. states that he visited our Store No. *** located at*** on ***. Mr. claims he attempted to purchase a *** GPS machine and that the item was bagged by the salesman in the back outside of his presence. When he later opened the bag after he left the store, Mr. claims the GPS box was already opened and actually contained a different GPS machine, a ***, which did not match the box he was given. Mr. is seeking a refund for his purchase. Our first notification of Mr. complaint regarding his *** transaction was via a *** message on ***.
We have investigated Mr. claim and respectfully disagree with the allegations set forth therein. Mr. receipt for his transaction shows that he purchased a *** ("GPS") for $*** and a medium soup for a transaction total of $*** on ***. (Copy of receipt attached hereto). Mr. "paid" for his entire purchase using his PTC MyRewards(r) loyalty points as reflected on his receipt. We have reviewed our internal video cameras during the transaction time and observed the following chain of events:
7:56:18 Mr. arrives near counter
7:56:36 Mr. and the manager on duty ("MOD") both leave register headed towards the *** display case
7:56:48 Mr. and MOD arrive at display case
7:56:55 Mr. and MOD leave display case headed back towards register
7:57:07 Mr. and MOD separate. MOD goes to office for GPS
7:57:30 Mr. takes GPS off shelf in office
7:57:41 Mr. leaves office with GPS
7:57:48 MOD arrives at register #1 with GPS not in a bag
7:57:50 MOD serves guest that was waiting in line
7:58:17 MOD serves next guest that was waiting in line
7:58:26 Mr. at counter with a cup of soup
7:58:30 MOD shows unbagged GPS to Mr., which Mr. approves and proceeds with purchase
7:59:00 MOD puts GPS in bag in front of Mr.
7:59:15 Mr. makes payment for the GPS
7:59:25 While MOD places soup in separate bag, Mr. opens GPS bag to look at GPS again
7:59:50 After transaction is complete, Mr. leaves counter with GPS and soup
Pilot displays its electronic items on the travel center floor, but for security reasons, keeps the electronic items locked either in the manager's office or behind the fuel desk counter. The MOD retrieves the selected electronic device and brings it to the appropriate register when selected by a customer for purchase. Contrary to the statements by Mr., the video recording clearly demonstrates that the GPS was shown to and then bagged immediately in front of Mr.. He even further examined the GPS box inside the bag while the MOD was processing his transaction. While PTC does allow customer a short time frame within which to return receipted electronics, any electronic items that are returned to our stores are then returned by PTC to our wholesale distributor for credit. Any returned items do not stay in our stores for resell. We simply have uncovered no facts or evidence that support or give any credence to Mr. allegations.
If you need any additional information or would like to discuss further, please do not hesitate to contact the undersigned.
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com, thank you for forwarding the response. I am blessed that you have a video. PLEASE FORWARD THE VIDEO THAT WILL SHOW YOUR TIMELINE STORY AND DESCRIPTION WILL NOT MATCH WHAT REALY HAPPEND.
It is true that the item and a soup was bought using the PTC MyRewards R points card. I use the truck stops often and was saving up the points to buy the navigation.
When you will see the video please notice that the actual box given to me was never shrink wrapped or any kind of security wrapping that keeps other from opening the box before me. The box never had any kind of any security film securing the box. If you notice the picture. The box was re-taped using three little pieces of tape. DONT KNOW HOW TO ATTACH PICTURES TO HERE.
At the video, you will see that I never opened the GPS box. (I didn't expect a reputable establishment to sell used items inside a new box) During the video you will see that I never opened the GPS box itself. The only thing I looked at was the model to make sure that it's the model that I wanted. And the model of the GPS is written on the box.
Please notice on the video that the GPS box was already brought to me in the Pilot bag. I just moved open the bag to make sure that the GPS on the box is what I wanted.
Please look at the photos.
1. The three little pieces of tape that was used to re-tape the box before given to me
2. The used and different GPS inside the box matches in size, shape and color (BUT, a different model number and different serial number)
3. The serial number of the box bought and what it looked like.
If possible, since the USED navigation inside the box has a serial number (that doesn't match the box and is different) Attached is the USED picture of the serial number. Maybe, it can be traced who owned the GPS before.
On the video, you will notice much of the story doesn't match what the store sees. at 7:57:30 , I never went to no office. at 7:57:41 I never left office with GPS. ( was never in no office in the first place) and many more discrepancies.
The first time I realized the Navigation was not new was when I tried to use it and it had previous addressed stored in it. And then, your store noticed that the serial number didn't match the serial number on the box.
Please forward the video.
Thank you.
Document Attached***
Thank you for the response.
Please note in the video that I NEVER OPENED THE GPS BOX. I only looked at the box to make sure it's the model I wanted. I had NO IDEA that a used GPS in inside. Also, note the picture with the three little tapes closing the box. Took a picture with a measuring tape showing that it's a very specific size tape (not sure who taped the box)
Notice, on the video, the white bag was old slightly shifted and moved to just see that its ***. I NEVER opened the BOX and had no reason to open the box expecting a used item inside.
In the video, you will that the NEVER opened the box to check the GPS itself. I didn't think that I will find a used GPS when opening the box inside. I ONLY looked at the cover of the box for the GPS and never opened to see the inside of it in the store.
Please report the GPS serial number in the box lost/stolen. And how to investigate who owned the OLD GPS that was inside the box. How the inside got changed is unknown to me. But, you have serial numbers of the new and old GPS. ATTATCHED ARE PICTURES.
I want to be clear again. I expected a new GPS inside the box. I never opened the box inside the store. I didn't notice the three little tapes closing the box (they look clear and don't stand out). Ans if you notice the picture, the OLD navigation is the same shape and size as the new GPS.
Its like you go to a store. You buy a product, expecting it to be new inside, and then you open the box and its used. ( the three little tapes came with the box when bought) so, the three little tapes shows that the box was opened before I bought it. I can forward you the three little tapes for fingerprints.
Attached are 4 photos
1. THe tape "clear looking" tape used to tape the box. 3 pieces (if you have such tape at that store that was used to tape the box to look new. Please note that the box was NEVER opened at the store. I didn't think that a used GPS is inside a new looking box. Used a measuring tape to show the size of the specific tape used
2nd and 3rd photo showing the serial number on the box that suppose to have matched the serial number inside the box on the GPS . Please report it lost / stolen as I don't have that GPS. I have then box. But, not that GPS itself. If found anywhere . It should be looked into .
4th photo . The used and old GPS serial number . If possible to find out who had it and where it came from . It's a different model . But, when you open the box, it's the same or similar shape and size . Therefore, with a quick look of a human eye, unless , you go into details of serial number. It didn't stand out as a problem till trying to use it .
It's the same situation that you go to your store. And buy an item in a new box and packaging . And open it to find out that it's used . The three pieces of little tape was used to tape the box closed and it didn't stand out when buying . Please look at the video again that the Box was NEVER opened by me at the store.
That tape may have finger prints that may lead to the person who taped it closed to make to make it look like new
I want a refund or give the GPS that was paid for. I also, don't want other victims to be in the same situation as me. Going to your store . Buying a new box and when opening the box, a used and "different" item is inside.
scanned document attached
Buyer beware.....
On 4/11/18 purchased diesel in the amount of $26.63. Reviewed my bank transactions online and found two separate pending transactions for PIlot on 4/11/18 ($26.63 and $151.00) a total of $177.63 has been taken out of my available balance. Thank goodness I had money in my account to cover the $177.63 because if NOT I would be in the RED and I would start receiving returned items.
The practice of merchants setting "hold" limits that are extreme needs to stop. If I had purchased Diesel at one of the semi/big rig (RV?) pumps there would have been a "hold" of $500 for $26.63 of diesel.
What I have found out.......
The merchant sets the "hold" amount.
The bank determines how long the "hold" will last. (Cannot be longer than 3 days)
If you use a debit card with the PIN - NO hold. (Processed immediately)
If you use a debit card without PIN - There will be a hold.
If you use a cred card - NO hold
PILOT/FLYING J - place stickers on pumps that explains this to your consumers (when using a debit card there will be a hold of $151/$500 when using this pump and it may be held as long as 3 days. To avoid this use a credit card or debit card with your PIN, or prepay for fuel, or pay with cash)
VERY SIMPLE!
No longer a Pilot/Flying J customer (I'll stick to my local Mom/Pop gas station)
Flying J / Pilot Travel Centers Corp. posted a job opportunity titled "Information Assurance Analyst II" at Indeed.com After submitting a lengthy application, I was approached by Tyler ***" who corresponded the following: Thanks for your interest in the career opportunities at Pilot Flying J. Your qualifications and experience are a potential fit for our organization, and I would like to schedule a phone interview with you to discuss this further. Please reply to this message with your availability over the next 10 business days, and I will respond via email with a confirmed date and time. Be sure to include your resume and the phone number you'd like me to call for the interview in your reply.I look forward to speaking with you. T
I responded by offering him my availability, which he suggested "Jeremy, How about 2:30PM on Wednesday the 20th?" - of which I confirmed.
However, Tyler grandstanded the appointment, unprofessionally following through with the appointment and interview. I triggered an email response a half hour following our appointment time, writing Tyler -
"We had a 2:30 pm interview scheduled today but I did not receive your call.
Should I call you? Thanks. Jeremy K" This was on December 20th (2017) and as of 01/11/17, Tyler had yet to reply.
Disrespectful, discredited, and disgusting.
I recently stayed at the Pilot/Flying J Truck Stop in Lathrop, CA on New Years Day. The facility and showers were clean. My problem came when I tried to purchase a meal there. I was told at 3 or 4 pm that they were not cooking anymore food for the day. I then tried to collect a Western Union. I was told that there was no manager present to do a Western Union. I understand things happen but this is suppose to be one of the top notch truck stops in America; you don't serve food on New Year's Day nor have a manager on site? I have never seen such in my 18 years of Trucking. I wasn't the only drive upset about the facility not serving food, others were complaining, desiring to know what type of establishment does this? Drivers should be catered to more, considering the bulk of your business comes from Drivers passing through. I will now be patronizing the TA and Loves truck stops more.