Dear Sir/Madam:
This is in response to the 2/29/complaint letter we received from Revdex.com (complaint ID: ***)Regarding Ms***'s complaint statement, we would like to set the record straight by pointing out to you (and Ms***) the following:
Our station offers
both full-service and self-service filling optionsThere are two large signs (Please see the attached picture) that clearly indicate the full-service lanes, something that Ms*** ought to have seen herself in the first place when she pulled into the full-service lanesAnd the fact that our employee showed up to fill up her car should have indicated to her that she was not in a self-service laneAs is typically the case, full-service filling is priced higher than self-service because we have to account for our employee's time (which, by the way, is $per hour)Ms***'s incorrectly incorrectly claimed that "there was no markings anywhere that indicated that full service was that charge"The price of the different grades of gasoline is shown in all our pumps (please see the attached picture)It is no surprise that by the time she asked for the gas price her car's tank was almost full as, by her own account, it took Ms*** "less than about or min tops" to ask the employee the price per gallonFinally, Ms*** stated that "They should have to advertise this price as well to keep anyone else from being victimized"As stated above, our price is there for anyone to seeMoreover, we don't victimize our customers (if we did, we'd be out of business long time ago) and no one victimized Ms*** in this particular eventWe do appreciate having the opportunity to state our record and to respond to Ms***'s erroneous statementsShould you have an y additional questions regarding this matter, please feel to conduct us again anytime
Dear Sir/Madam:
This is in response to the 2/29/complaint letter we received from Revdex.com (complaint ID: ***)Regarding Ms***'s complaint statement, we would like to set the record straight by pointing out to you (and Ms***) the following:
Our station offers
both full-service and self-service filling optionsThere are two large signs (Please see the attached picture) that clearly indicate the full-service lanes, something that Ms*** ought to have seen herself in the first place when she pulled into the full-service lanesAnd the fact that our employee showed up to fill up her car should have indicated to her that she was not in a self-service laneAs is typically the case, full-service filling is priced higher than self-service because we have to account for our employee's time (which, by the way, is $per hour)Ms***'s incorrectly incorrectly claimed that "there was no markings anywhere that indicated that full service was that charge"The price of the different grades of gasoline is shown in all our pumps (please see the attached picture)It is no surprise that by the time she asked for the gas price her car's tank was almost full as, by her own account, it took Ms*** "less than about or min tops" to ask the employee the price per gallonFinally, Ms*** stated that "They should have to advertise this price as well to keep anyone else from being victimized"As stated above, our price is there for anyone to seeMoreover, we don't victimize our customers (if we did, we'd be out of business long time ago) and no one victimized Ms*** in this particular eventWe do appreciate having the opportunity to state our record and to respond to Ms***'s erroneous statementsShould you have an y additional questions regarding this matter, please feel to conduct us again anytime