Pina Furniture

Initial Business Response / [redacted] (1000, 5, 2016/05/03) */ I send my driver to Los Angeles to pick up the sofa at 7:and and my driver went back to Moreno Valley to delivery the sofa set and they set up everything and she say that's no the color so she told the drivers after hour put the sofa set out the house we did everything good please tell so at this point I will be cancelled The sofa set so really I don't want problems all I say I did everything right please help me thanks

Day of purchase July 10, In that month we had a sale of a twin bed with free mattress and nightstand included When the client ( [redacted] ***) came that day [redacted] (the sales person) she showed her the mattress that came in the sale and she was perfectly fine with them, she checked the contract and signed itShe is saying that the mattresses are used but they are not used they are refurbished and she never ask about that plus she didn't pay for the mattresses they were free in the purchase of the bedWhen a client purchase a mattress we are in charge of explain averything about the mattress and the guaranty that come with itI don't think is fair that she is complaining after months of the purchase when she didn't even pay for the mattresses plus when she talked to [redacted] she offered her to come to the store to pick another tipe of mattresses to try to give her a good servise because that's what we like to do keep our clients happy and satisfied, even tho it past two months already but she just refused to come and we can't do anything about thatHopefully we can fix this situation

Initial Business Response / [redacted] (1000, 10, 2016/02/25) */ se le contacto muchas veces al custumer no a regresado la yamada tenemos un credito para heya so esperemos tener contacto pronto con heya Pina Furniture Store [redacted] (XXX)XXX-XXXX Revdex.com Translation the consumer was contacted many times and she has not returned the calls we have a credit for her so we are hoping to communicate with her Pina Furniture Store [redacted] (XXX)XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is not trueI have called them multiple times a day and they always say he isnt available and that he will call me back but he never doesIs there a way I can send you a picture of my call log? Also I don't want a creditHe tried to sell me something he did not haveI want a refundIn December he told me he was going to mail me a check and he still has notI just want my money backI am tired of calling him all the time with no response Final Consumer Response / [redacted] (2000, 14, 2016/02/29) */ Finally was able to get my money back todayWell back he kept the taxes which is fine I'm just glad I don't have to deal with them againThank you for your help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meTuesday October will work for me please let me know at what time you will be deliveringI have the Matresses that have a mattress top so they fit a little higher than the others just in case you don't remember Thanks

My husband and I bought twin sets for our kids back in July 10,We got a special that included the bed frame, mattress, and night stands for $798+ tax They were supposed to deliver the following week never arrived, gave them one extra weekThen my nightmares started First the night stands were not the ones promised they were a cheap material nothing like picture I took of them from catalogI went down to furniture store and [redacted] our sales person got the manager to change only one of the night stands I had to pay more if I wanted the 2nd one, of course I didn't pay for the extra so now I have night stand that don't matchIt wasn't over today 9-16-when I was taking the mattress out of the plastic I notice it had a yellow tag saying ( secondhand (USED) product) and again I called the store trying to contact the manager Levi , never got a hold of him so after calling a few time one of the girls that work there said who was my sales person gave her the name

My husband and I bought twin sets for our kids back in July 10,We got a special that included the bed frame, mattress, and night stands for $798+ tax They were supposed to deliver the following week never arrived, gave them one extra weekThen my nightmares started First the night stands were not the ones promised they were a cheap material nothing like picture I took of them from catalogI went down to furniture store and *** our sales person got the manager to change only one of the night stands I had to pay more if I wanted the 2nd one, of course I didn't pay for the extra so now I have night stand that don't matchIt wasn't over today 9-16-when I was taking the mattress out of the plastic I notice it had a yellow tag saying ( secondhand (USED) product) and again I called the store trying to contact the manager Levi , never got a hold of him so after calling a few time one of the girls that work there said who was my sales person gave her the name

I am being charged hidden fees that are not on my signed documents after completing my layawayThese types of charges should be on fine print not verbally told to a customerExtremely upset with this company and when trying to negotiate with the manager all I'm being told is I can't do anything about it So I will, now they're being reported to the Revdex.com and getting a lower grade that what they already have

Sofa Set was not delivered on the day designatedMy order was incomplete and refused to take the other furniture back
Went to Pina furniture on 4/23/Ordered Bunk beds w/ mattresses $649.90, sofa and Love seat $and a dining room table set $Delivery date was set for 4/28/When they finally made it to my home, they did not have my sofa and Love seat setThey told me that they will have it for me on Saturday 4/30/I told them that was unacceptable as I had already got rid of my previous sofas and now have nothing for my children and family to set onThey said that there was nothing that the General Manager by the name of ***I told them that they can have all there stuff back that I will take my business elsewhereThey said that they do not do refunds however, will give me store credit for my future use inside one of their locationsThanks but no thanks*** (general manager) was rude, unsympathetic to mine and my families needsThe company posted the

This store had a misleading black friday ADAdvertised disney character dressers for $we even called to confirmUpon arrival we were told, no they are $Even after showing the AD, there response was"Yea it says 59, but there actually 100, its still a deal." This was the manager of the store, who had a smile on his face, as he was saying thatIn need of the dresser, we had to purchased it for I am sure they dont even have a disney license, to sell products with disney characters on them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTuesday October will work for me please let me know at what time you will be deliveringI have the Matresses that have a mattress top so they fit a little higher than the others just in case you don't remember Thanks

BLACK FRIDAY SOFA SPECIAL $
UPON ARRIVAL I SPOKE TO A SALEPERSON I ASKED IF ALL THE SOFAS ADVERTISED ONLINE WERE THE SAME PRICE AND SHE SAID,"YES"THEN THE MANAGER IN-CHARGE WAS READY TO PLACE MY ORDER WHICK INCLUDED THE DOFA ON SALEHE THEN RESPONDED THAT THE SOFA I WANTED WAS NOT IT WAS HE SAID THAT THE SOFA'S PICTURE WAS THERE JUST TO BRING PEOPLE INTO HIS BUSINESSI SAID THAT IT WAN'T FAIR AND THAT IS WAS ADVERTISEMENTHE SAID THAT THERE WERE MANY OTHER STORES DOING THE SAME

Initial Business Response /* (1000, 10, 2016/02/25) */
se le contacto muchas veces al custumer no a regresado la yamada tenemos un credito para heya so esperemos tener contacto pronto con heya
Pina Furniture Store *** *** (XXX)XXX-XXXX
Revdex.com Translation
the consumer was contacted many
times and she has not returned the calls we have a credit for her so we are hoping to communicate with her
Pina Furniture Store *** *** (XXX)XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2016/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is not trueI have called them multiple times a day and they always say he isnt available and that he will call me back but he never doesIs there a way I can send you a picture of my call log? Also I don't want a creditHe tried to sell me something he did not haveI want a refundIn December he told me he was going to mail me a check and he still has notI just want my money backI am tired of calling him all the time with no response
Final Consumer Response /* (2000, 14, 2016/02/29) */
Finally was able to get my money back todayWell back he kept the taxes which is fine I'm just glad I don't have to deal with them againThank you for your help

clearly she has her own version and we have ours , we don"t wanna keep going back and forward, we would like to fix this problem as soon as posible specially because she is one of our clients? and that's our joblike I said before we like to keep our clients happy and satisfy and so because of that we are gonna exchange her mattresses and delivery is gonna be completely free no charge on that at all.she just needs to let us know ? what day so we can program itthe days that we do deliveries are tuesdays, fridays and saturdaysplease let as know as soon as posible thank you

Initial Business Response /* (1000, 5, 2016/05/03) */
I send my driver to Los Angeles to pick up the sofa at 7:and and my driver went back to Moreno Valley to delivery the sofa set and they set up everything and she say that's no the color so she told the drivers after hour put the sofa set
out the house we did everything good please tell so at this point I will be cancelled The sofa set so really I don't want problems all I say I did everything right please help me thanks

Day of purchase July 10, In that month we had a sale of a twin bed with free mattress and nightstand included? When the client (*** ***) came that day*** (the sales person) she showed her the mattress that came in ? the sale and she was perfectly fine with them, she
checked the contract and signed itShe is saying that the mattresses? are used but they are not used they are refurbished and she never ask about that plus she didn't pay for the mattresses? they were free in the purchase of the bedWhen a client purchase a mattress we are in charge of explain averything? about the mattress and the guaranty that come with itI don't think is fair that she is complaining after months of the purchase when? she didn't even pay for the mattresses plus when she talked to *** she offered her to come to the store to pick another? tipe of mattresses to try to give her a good servise because that's what we like to do...? keep our clients happy and satisfied, even tho it past two months already but she just refused to come and we can't do anything about thatHopefully we can fix this situation

clearly she has her own version and we have ours , we don"t wanna keep going back and forward, we would like to fix this problem as soon as posible specially because she is one of our clients and that's our job. like I said before we like to keep our clients happy and satisfy and so because of that we are gonna exchange her mattresses and delivery is gonna be completely free no charge on that at all.she just needs to let us know  what day so we can program it. the days that we do deliveries are tuesdays, fridays and saturdays.. please let as know as soon as posible .. thank you

Initial Business Response /* (1000, 5, 2016/05/03) */
I send my driver to Los Angeles to pick up the sofa at 7:30 and and my driver went back to Moreno Valley to delivery the sofa set and they set up everything and she say that's no the color so she told the drivers after 1 hour put the sofa set...

out the house we did everything good please tell so at this point I will be cancelled The sofa set so really I don't want problems all I say I did everything right please help me thanks

Day of purchase July 10, 2016. In that month we had a sale of a twin bed with free mattress and nightstand included.  When the client ([redacted]) came that day.. [redacted] (the sales person) she showed her the mattress that came in  the sale and she was perfectly fine with them, she...

checked the contract and signed it. She is saying that the mattresses  are used but they are not used they are refurbished and she never ask about that plus she didn't pay for the mattresses  they were free in the purchase of the bed. When a client purchase a mattress we are in charge of explain averything  about the mattress and the guaranty that come with it. I don't think is fair that she is complaining after 2 months of the purchase when  she didn't even pay for the mattresses plus when she talked to [redacted] she offered her to come to the store to pick another  tipe of mattresses to try to give her a good servise because that's what we like to do...  keep our clients happy and satisfied, even tho it past two months already but she just refused to come and we can't do anything about that. Hopefully we can fix this situation.

Initial Business Response /* (1000, 10, 2016/02/25) */
se le contacto muchas veces al custumer no a regresado la yamada tenemos un credito para heya so esperemos tener contacto pronto con heya
Pina Furniture Store [redacted] (XXX)XXX-XXXX
Revdex.com Translation.......
the consumer was contacted many...

times and she has not returned the calls we have a credit for her so we are hoping to communicate with her
Pina Furniture Store [redacted] (XXX)XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2016/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is not true. I have called them multiple times a day and they always say he isnt available and that he will call me back but he never does. Is there a way I can send you a picture of my call log? Also I don't want a credit. He tried to sell me something he did not have. I want a refund. In December he told me he was going to mail me a check and he still has not. I just want my money back. I am tired of calling him all the time with no response.
Final Consumer Response /* (2000, 14, 2016/02/29) */
Finally was able to get my money back today. Well 200 back he kept the taxes which is fine I'm just glad I don't have to deal with them again. Thank you for your help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Tuesday October 17 will work for me please let me know at what time you will be delivering. I have the Matresses that have a mattress top so they fit a little higher than the others just in case you don't remember . Thanks