Pinckard Vault and Marble Works, Inc.

We do apologize that you feel as though we are unethical and obstinateThis does seem strange, seeing that we never had any communication issues with your son and his roommate while they resided in the unitWe responded to your dispute of the security deposit within the same day, and provided
pictures, receipts, and even legal documentation as to where it states that you would be charged for certain itemsAttached to this review you will find pictures of the unit showing that it was not, in fact, cleanedItems cannot be left in a unit, couches cannot be left outside of the unit, and it states in the lease that the unit would need to be cleaned, since it was cleaned prior to your son and his roommate moving inWe apologized for charging you for the refrigerator door, and reimbursed you the exact same daySometimes an item can get overlooked, and for that we apologizeThe owner of the rental unit itself, as well as a staff member from our company, personally walked through the unit once the tenants noted it was vacated, and were able to take the pictures provided with this reviewIn no way was anything done illegally or with unethical intentionsWe apologize that you feel you cannot talk to us privately, seeing that we have responded in a very timely manner to each inquiry you have had, and we provided receipts when asked, and pictures to show proper documentation as to why you were chargedYou were also given a Move-Out Reconciliation report that states exactly what was charged for damages and/or deductionsEach item you mentioned in your review was discussed and explained thoroughly in the dispute sent to youAgain, we are quite confused as to why there is still anger when there is proper legal documentation of each item and why that item was chargedA receipt was not requested for painting, you simply asked for picturesWe provided you with pictures, and would be more than happy to provide you with a receipt, should you askOur intention is not to withhold any information from anybody, nor is it our intention to withhold money that is not properly usedThe security deposit clause in the signed lease agreement clearly states why we hold it, and what the monies are used for

Dear [redacted],
It is with sincere disappointment that you believe our company would treat this move-out any differently than one where students are not involved. The bottom line is clear, students or not, the unit was not left in move in condition with several items left and not removed. While your opinion regarding our business practices has been noted, please note that photos do not lie unlike several Yelp reviews that are grossly exaggerated especially when units are left in less than favorable condition.  Items being left in the unit, the unit being dirty and several hooks being left on walls that were not there upon move in are a few of the reasons why charges were assessed. Bullying has absolutely nothing to do with situation and it is unfortunate that you feel that way. The fact that there were several witnesses regarding the state of the unit as well as photos, makes it extremely difficult for us to understand why a refund of $250.00 would be due.  Stating that several hours were contributed to cleaning, yet upon inspection it appeared that someone simply up and left without any regard for items that remained in the unit. The keys were not even returned to our office by any tenant and simply left in the unit and we needed to contact the tenants to find out if they were still occupying the premise. 
It would be incorrect to state that painting of the unit is considered illegal. As per California law and Section 29 of their lease agreement, we are entitled to charge for any painting that may be beyond normal wear and tear, such as numerous holes that were tenant caused.  The amount that we charged was 20% of the total cost so we took into consideration the length of time they lived in the unit. We are not in the business of creating more work for ourselves when it comes to move outs. In a perfect world, it would be amazing to be able to inspect a unit and simply refund the entire deposit, but unfortunately that is not the case and happens only on rare occasions. Our office staff is comprised of students/previous students that are always ready to stand up for student rights should that be the case, but thankfully has never been an issue.  The fact that we pride ourselves in treating everyone fairly across the board allows us to see past labels. Our tenants are people, they are not classified with unnecessary discriminatory labels because that in itself is immoral not to mention illegal. The fact that the owner of this property is an attorney would be even more reason for us to make sure that we clearly adhere to whatever guidelines are necessary in regard to tenant move-out reconciliations. 
We have attached a copy of the labor bill that was charged to the owner for unit at [redacted] Broad St. For the record, we have no problem with supplying receipts of work that was performed and we have never chosen to withhold them. We know that you have already received a copy of the cleaning invoice, but we have attached some additional invoices as per your request. We are trying to assist you with your requests and apologize if you feel otherwise. As property managers in a primarily student populated community, we appreciate when parents are involved which is why we require students to have guarantor forms. To state that we forget about the parents is simply untrue and we always welcome parent involvement so long as communications are productive and actually addressing actual issues on the forefront. We have yet to understand why we should not have assessed the charges as we believe we were within our legal rights considering the condition at move-out.  If you were in fact fully cognizant of the move-out condition, then we would hope you would understand why certain deductions were made. We hope to resolve this matter amicably; however, after providing move out photos and receipts we do not know what else to provide for you to understand why specific items were charged. We look forward to hearing back from you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11812191, and find that this resolution is satisfactory to me.
Regards,
[redacted]

A refund has been sent. The owner found the receipt for the two shower rods that were purchased prior to your move in (Back in January), one for your unit and one for the unit above yours, but felt that this entire situation with you and your wife has been unbelievably negative and would rather move...

forward with the refund and no further contact with you, then try and prove the charge. Since the refund has been sent, you are to remove this review entirely, as you stated in your email. We look froward to the review removed and ceasing further communication with you and your wife.

Complaint: 10260034I am rejecting this response because:
 
Appreciate response -- Did not receive the attatchment of receipts -- please resend or send as readable in this format.
 
Thank you
 
[redacted]Regards,[redacted]