Pine Appeal

Hello Revdex.com and *** [redacted] , I would like to respond to [redacted] 's complaintBut first I would like to explain what we doWe are a manufacturing company that manufactures business cards, postcards, brochures etcWe offer our services on [redacted] and that is where *** [redacted] found us and placed his orderOur [redacted] listings are for printing only and do not offer any type of design or file altercationsDepending on what item the customer purchases they are required to supply us with print ready filesThe print ready file specifications are listed on the [redacted] listing in addition to our websiteWhen a customer gives us files, we can only assume they are print ready since we do not offer any type of design services with this listingThese are the files we use to printIf we are not given correct files then the end result (product) could look incorrect I ordered post cards from them on *** This is correct*** [redacted] purchased an [redacted] listing of oursHere is the listing [redacted] They sent misprinted cards This is incorrectWe printed exactly what *** [redacted] suppliedIts unfortunate that *** [redacted] supplied us with incorrect filesBut this is an error on his end, not ours I asked them to print them correctly This is correct and we said *** [redacted] can re-order again and supply print ready files and we would be glad to print the job for him They said I did not send the correct type of artwork for the card This is correctAfter *** [redacted] received his order in the mail he contacted us saying it was incorrectAfter we investigated the issue we found that *** [redacted] 's files were not print ready files created to our specification stated in our listing I said "if I sent you the wrong type of artwork why did you print the card" When customers send us files they are telling us they are print readySince we do not offer design, typsetting or alter the customers artwork in any way whatsoever we print what is given to us They said noGo away basically This is incorrectWe told *** [redacted] what his error was and how he can fix itHe was more than welcome to fix his files and order againIf the error was our fault we would have no issue reprinting the item correctly Attached are two screen shots displaying *** [redacted] s files specificationsAs you can see they are not designed to the specifications we required which are 4.125xBecause of *** [redacted] 's failure to supply proper print ready files, his product was not manufactured correctly in addition [redacted] filed a claim/case with [redacted] and lostHe then decided to file a claim with [redacted] and he lost againBoth [redacted] and [redacted] were in our favor and understood that the error is from [redacted] and not us.Thank you for your time

Hello everyone. As mentioned before the files were not print readyI have uploaded screen shots of his files in addition to his actual files that were sent to usIf you open the PDF files with photoshop you will be able to see the size/dimensionsThey are clearly incorrectAs per our listing details the files need to be 4.125xat DPI resolutionThe customer failed to provide files with these specifications. Our listing does NOT include file altering or designingWe do not touch the customers filesWe print AS IS.If the other company took it upon themselves or if you paid them to alter your files that has nothing to do with our listing or how we operate. Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I purposely made the file a tiny bit smaller to make sure it fit.If something is just a pinch too small that means it will fit fine.If they weren't satisfied with what I gave themthey should have just said "send us something else" or Or "we aren't gonna print them"and refund my money. I would have been fine.I went to someone else, gave them the same thing and they had no problem.These people screwed up and don't want to admit it.It's just a matter of principle
I'm in business too and I don't do business like that
Regards,
*** ***

Hello Revdex.com and [redacted] [redacted],
I would like to respond to [redacted]'s complaint. But first I would like to explain what we do. We are a manufacturing company that manufactures business cards, postcards, brochures etc. We offer our services on [redacted] and that is where [redacted] [redacted] found us...

and placed his order. Our [redacted] listings are for printing only and do not offer any type of design or file altercations. Depending on what item the customer purchases they are required to supply us with print ready files. The print ready file specifications are listed on the [redacted] listing in addition to our website. When a customer gives us files, we can only assume they are print ready since we do not offer any type of design services with this listing. These are the files we use to print. If we are not given correct files then the end result (product) could look incorrect. 
1. I ordered post cards from them on [redacted].
This is correct. [redacted] [redacted] purchased an [redacted] listing of ours. Here is the listing[redacted]
2. They sent misprinted cards. 
This is incorrect. We printed exactly what [redacted] [redacted] supplied. Its unfortunate that [redacted] [redacted] supplied us with incorrect files. But this is an error on his end, not ours.
3. I asked them to print them correctly. 
This is correct and we said [redacted] [redacted] can re-order again and supply print ready files and we would be glad to print the job for him
4. They said I did not send the correct type of artwork for the card. 
This is correct. After [redacted] [redacted] received his order in the mail he contacted us saying it was incorrect. After we investigated the issue we found that [redacted] [redacted]'s files were not print ready files created to our specification stated in our listing. 
5. I said "if I sent you the wrong type of artwork why did you print the card" 
When customers send us files they are telling us they are print ready. Since we do not offer design, typsetting or alter the customers artwork in any way whatsoever we print what is given to us.
6. They said no. Go away basically.
This is incorrect. We told [redacted] [redacted] what his error was and how he can fix it. He was more than welcome to fix his files and order again. If the error was our fault we would have no issue reprinting the item correctly. 
 Attached are two screen shots displaying [redacted] [redacted]s files specifications. As you can see they are not designed to the specifications we required which are 4.125x6.125. Because of [redacted] [redacted]'s failure to supply proper print ready files, his product was not manufactured correctly.  in addition. [redacted] filed a claim/case with [redacted] and lost. He then decided to file a claim with [redacted] and he lost again. Both [redacted] and [redacted] were in our favor and understood that the error is from [redacted] and not us.Thank you for your time.