[redacted] , My name is Joseph P, E-Commerce Director at Pine Belt I researched your situation and have found the following The system we now use time stamps the pictures as well as everything else we doWhen we wrote repair order upon arrival, the scratch was thereHow it happened, or even when, we do not knowWhat we do know is that when we took possession of the vehicle the scratch was there as the pictures clearly indicateThis photograph was supplied to both yourself and Mrs [redacted] who was in with the service manager just a few days ago Based upon the clear photographic evidence the fact is we did not cause the scratch and we should not be asked to repair damage not caused by us...nor will we Situations such as this are the exact reason we have invested in and used the system that we have We will however be happy to assist and guide you in getting the scratches repaired if you would like at whatever discount we could provide.Thanks, Joseph P E-Commerce Director Pine Belt Enterprises, Inc
[redacted] presented Mr [redacted] with the opportunity to purchase an extended warranty and he refusedHe was not made aware , neither was the salesperson of any damage to the vehicle upon delivery.It's our belief that the damage occurred after the consumer took delivery of his vehicle The reason for the delay on his motor vehicle documents was that he still had sales tax still due in CTIf there is any additional information that you need please contact me Kenny [redacted] VP
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Samir,My name is Joseph P***, E-Commerce Director at Pine Belt Enterprises While I empathize with your situation I would ask that you tell the complete story As you know this vehicle is owned by a used car dealerThe dealer had issues with the vehicle and had all the modules replaced (PCM, BCM ,TIPM and ABS modules) by someone else...not Pine Belt What they didn't know was that a module called a TIPM needs to be VIN specific and the one that was installed is not, and can not be programmed by usThis is the cause of the issues and has nothing to do with the recall we preformedYou agreed to the diagnosis charges for us to find out what was causing the issues and we supplied that information happilyThe charge of $was authorized and is due from youIt is clear based on the excessive replacement of parts that the vehicle has had issues that were not diagnosed correctly by whom ever was working on the vehicleClearly, we have done our part on the vehicle and your complaints lie with whomever performed the work PRIOR to Pine Belt If you would like to discuss this in an HONEST fashion further please reach out to me at [redacted] *** or via email at j [redacted]
[redacted] presented Mr [redacted] with the opportunity to purchase an extended warranty and he refusedHe was not made aware , neither was the salesperson of any damage to the vehicle upon delivery.It's our belief that the damage occurred after the consumer took delivery of his vehicle The reason for the delay on his motor vehicle documents was that he still had sales tax still due in CT If there is any additional information that you need please contact me Kenny [redacted] VP
[redacted] My name is Joseph P [redacted] E-Commerce Director at Pine Belt Enterprises, LLC As I understand our General Manager has been in contact with you with regards to your misunderstanding of the paperwork As he explained you were in fact not charged over the list price of the vehicle Beyond that he explained how we over-allowed by more than $on your trade in just to help you get into the vehicle you were interested Beyond even that...we purchased not one but TWO phones to ensure that you could get the most out of the technology in your new vehicle As you could imagine we were certainly taken aback by this complaint under these circumstances I would venture to say that I do not know of another dealer that would purchase a new IPhone for a customer so that their ownership experience is as fulfilling as possible I hope now that you understand the paperwork better and that you can appreciate our commitment to complete customer satisfaction.All the best
[redacted] ,My name is Joseph P, E-Commerce Director at Pine Belt I researched your situation and have found the following The system we now use time stamps the pictures as well as everything else we doWhen we wrote repair order upon arrival, the scratch was thereHow it happened, or even when, we do not knowWhat we do know is that when we took possession of the vehicle the scratch was there as the pictures clearly indicateThis photograph was supplied to both yourself and Mrs [redacted] who was in with the service manager just a few days ago Based upon the clear photographic evidence the fact is we did not cause the scratch and we should not be asked to repair damage not caused by us...nor will we Situations such as this are the exact reason we have invested in and used the system that we have We will however be happy to assist and guide you in getting the scratches repaired if you would like at whatever discount we could provide.Thanks,Joseph PE-Commerce DirectorPine Belt Enterprises, Inc
Complaint: [redacted] I am rejecting this response because: The car was dropped off on your lot over nightThe car was not brought in till around 12:Yes, I saw the low resolution photo that you time stampedWhich has a shadow but does not clearly show a scratch on the driverside door or the front quarter panelFunny how your service technition suddenly now has amnesiaThis is not an acceptable responseYou people are the worst and will never recommend this dealer againI am more than happy to go to the media and show them both photos and allow the public to decide what they see Regards, [redacted] ***
[redacted] , My name is Joseph P, E-Commerce Director at Pine Belt I researched your situation and have found the following The system we now use time stamps the pictures as well as everything else we doWhen we wrote repair order upon arrival, the scratch was thereHow it happened, or even when, we do not knowWhat we do know is that when we took possession of the vehicle the scratch was there as the pictures clearly indicateThis photograph was supplied to both yourself and Mrs [redacted] who was in with the service manager just a few days ago Based upon the clear photographic evidence the fact is we did not cause the scratch and we should not be asked to repair damage not caused by us...nor will we Situations such as this are the exact reason we have invested in and used the system that we have We will however be happy to assist and guide you in getting the scratches repaired if you would like at whatever discount we could provide.Thanks, Joseph P E-Commerce Director Pine Belt Enterprises, Inc
[redacted] presented Mr [redacted] with the opportunity to purchase an extended warranty and he refusedHe was not made aware , neither was the salesperson of any damage to the vehicle upon delivery.It's our belief that the damage occurred after the consumer took delivery of his vehicle The reason for the delay on his motor vehicle documents was that he still had sales tax still due in CTIf there is any additional information that you need please contact me Kenny [redacted] VP
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Samir,My name is Joseph P***, E-Commerce Director at Pine Belt Enterprises While I empathize with your situation I would ask that you tell the complete story As you know this vehicle is owned by a used car dealerThe dealer had issues with the vehicle and had all the modules replaced (PCM, BCM ,TIPM and ABS modules) by someone else...not Pine Belt What they didn't know was that a module called a TIPM needs to be VIN specific and the one that was installed is not, and can not be programmed by usThis is the cause of the issues and has nothing to do with the recall we preformedYou agreed to the diagnosis charges for us to find out what was causing the issues and we supplied that information happilyThe charge of $was authorized and is due from youIt is clear based on the excessive replacement of parts that the vehicle has had issues that were not diagnosed correctly by whom ever was working on the vehicleClearly, we have done our part on the vehicle and your complaints lie with whomever performed the work PRIOR to Pine Belt If you would like to discuss this in an HONEST fashion further please reach out to me at [redacted] *** or via email at j [redacted]
[redacted] presented Mr [redacted] with the opportunity to purchase an extended warranty and he refusedHe was not made aware , neither was the salesperson of any damage to the vehicle upon delivery.It's our belief that the damage occurred after the consumer took delivery of his vehicle The reason for the delay on his motor vehicle documents was that he still had sales tax still due in CT If there is any additional information that you need please contact me Kenny [redacted] VP
[redacted] My name is Joseph P [redacted] E-Commerce Director at Pine Belt Enterprises, LLC As I understand our General Manager has been in contact with you with regards to your misunderstanding of the paperwork As he explained you were in fact not charged over the list price of the vehicle Beyond that he explained how we over-allowed by more than $on your trade in just to help you get into the vehicle you were interested Beyond even that...we purchased not one but TWO phones to ensure that you could get the most out of the technology in your new vehicle As you could imagine we were certainly taken aback by this complaint under these circumstances I would venture to say that I do not know of another dealer that would purchase a new IPhone for a customer so that their ownership experience is as fulfilling as possible I hope now that you understand the paperwork better and that you can appreciate our commitment to complete customer satisfaction.All the best
[redacted] ,My name is Joseph P, E-Commerce Director at Pine Belt I researched your situation and have found the following The system we now use time stamps the pictures as well as everything else we doWhen we wrote repair order upon arrival, the scratch was thereHow it happened, or even when, we do not knowWhat we do know is that when we took possession of the vehicle the scratch was there as the pictures clearly indicateThis photograph was supplied to both yourself and Mrs [redacted] who was in with the service manager just a few days ago Based upon the clear photographic evidence the fact is we did not cause the scratch and we should not be asked to repair damage not caused by us...nor will we Situations such as this are the exact reason we have invested in and used the system that we have We will however be happy to assist and guide you in getting the scratches repaired if you would like at whatever discount we could provide.Thanks,Joseph PE-Commerce DirectorPine Belt Enterprises, Inc
Complaint: [redacted] I am rejecting this response because: The car was dropped off on your lot over nightThe car was not brought in till around 12:Yes, I saw the low resolution photo that you time stampedWhich has a shadow but does not clearly show a scratch on the driverside door or the front quarter panelFunny how your service technition suddenly now has amnesiaThis is not an acceptable responseYou people are the worst and will never recommend this dealer againI am more than happy to go to the media and show them both photos and allow the public to decide what they see Regards, [redacted] ***