Pine Belt Nissan of Toms River

Mr [redacted] gave us a check for $that was never cashed per his instructionsWe wrote void on the checkI attach a copy of the check from our files

Mr and Mrs [redacted] came to Pine Belt Cadillac today and signed a new bank contract without the extended service contractWe refunded the $on the [redacted] My Business Manager flat cancelled the first bank contract so that we could refund the money directly to the [redacted] sI apologize for the misunderstanding, but by law all cancellable items on a bank contract must be refunded to the lending institution By cancelling the original contract, we were able to take care of our customersHappily, Mrs [redacted] came to us before the first payment was made so that we could cancel the contractThank You

Complaint: [redacted] I am rejecting this response because:Some of what the dealership is claiming is true; they had to replace the transmission, radio, and EVENTUALLY replaced sensors after I kept hounding them about their lies, proving to the manager, Tom L, they were not truthful The (!) dash light works ways...it either stays on to inform there is a tire pressure problem (not enough or too much air in tires) or blinks to inform there is a sensor malfunction Ours blinks ALL THE TIME They also, conveniently have not documented all the times the vehicle also had that problem each time the vehicle was brought back to them for warranty work, the (!) was blinking and the codes were present What they're claiming as low brake pads causing this issue is 100% and an outright lie - the sensors do NOT indicate anything if the brake pads are low Further, the tire pressure was never under or over the manufacturers recommended pressure - I check it almost daily on all of our vehicles Also, the vehicle is NOT out of warranty as it is still under 100k miles, so again they are not telling the truth The mileage, to date, is still under 100k I have irrefutable proof that the dealership is lying and being purposefully decsitful to us The proof shows they're merely clearing codes and sending my wife on her way...without performing the work covered under the warranty It amazes me that when I bring the vehicle to my mechanic, he reads the codes and provides printout of malfunctions and it clearly shows all of the sensors require replacement, yet when we bring it to the dealer and they magically "can't find anything" and the light is STILL on Right after my wife was sent away again the last time in January, she brought the vehicle right back to our mechanic (our paperwork is all time & date stamped to prove it) and magically all the codes were cleared...this is fraud After doing much research online I have found several complaint sites that all state the same thing about this dealership They do NOT do their best, or even a meidocre job of helping their customers I don't care what they say about "making money," this isn't about making money, it is about the fraudulent behavior from Pine Belt Nissan of Toms River lying to it's customers and not honoring the warranty paid for Their response is not acceptable and full of lies I want the sensors replaced and I want it in writing that outside of any other cause (i.eaccident loss or abuse to wheel) that they will warranty them for life This shirade has been going on with them for years and I've had enough My wife had the same problem with two of her Nissan Altima's So not only is she a repeat customer they are treating like trash, but they're still refusing to do the work guaranteed to us under our warranty Regards, [redacted]

Pine Belt Automotive tries to do everything possible to make buying a vehicle easy and trouble free. However, some transactions are harder to complete than the majority of our sales. Time and extra effort are sometimes necessary. Due to the circumstances of your deal, the bank required... additional money down and a cosigner. We have to follow the instructions of the lender. We apologize that your experience purchasing the vehicle was not a completely happy one, but our main goal is to make sure you have safe and affordable transportation. We kept you on the road and we hope that mitigates your experience.

I just spoke to *** *** and I apologized on behalf of Pine Belt for the wait time for his motor vehicle workI have been assured that his paperwork will get to him by the beginning of next weekI also agree with ** *** that he should be compensated while he cannot use his vehicle
I am going to prorate his payment of $for the days to MondayI will add one more day and round my check to $I thank ** *** for his business and hope to serve his automotive needs in the future. *** ***

We apologize for the oversight and have the check being mailed to you on Wednesday due to the holidayWe were waiting for the trade title to send you the check and, due to our internal miscommunication, did not follow up properlyThe vehicle you purchased was sold, but that deal was voided
due to financing difficulties and thus was available for youWe are sorry for the mistakes made and are happy to refund the difference from our old advertised price

*** *** purchased a Nissan Murano on April 07,as a certified preowned Nissan with milesTwo months after purchase we replaced under warranty the CVT transmission with no charge to customerIn October 2015, we replaced a switch assembly for the radio under warranty with no
charge to customerOn December 16,2015, she brought in the vehicle with the tire pressure light onWe found a nail, plugged it and as goodwill did not charge herThat is not covered by warrantyOn December 23, she came in because the VDC was off and the slip light was onThere were no codes, and we found the brake fluid low because the brake pads were low at 1mmMrs *** declined having the brakes fixed, so she left with no chargeOne year later, on December 28,2016, Mrs *** brought in the vehicle stating that the tire light went on and offWe could not duplicate the problem, no trouble codes were there and we set the tires to the proper pressure again with no chargePlease understand that the outside temperature can cause the tire air to expand when warm and get lower when coldIf the tires are at either side of the tire pressure range, the pressure will change (especially with the weather we have lately, one day, snowing the next). Lastly, on January 04, 2017 the tire sensor light was on and we replaced both rear tire sensors under warranty with no charge to herWe could not replace all four as the trouble code printout did not warrant that, and the light was off after fixing the twoWe gave Mrs *** a copy of the trouble code printout as proof Please understand that our Service Department only makes money when we fix or replace somethingWe cannot fix something that does not warrant being fixed either for warranty or customer payThat would be dishonestAny warranty company, whether Nissan or a third-party, will not pay us without proofI understand that on January 04,the vehicle had 99,miles and is now out of warranty, so the answer heard is not the one Mr *** wantedWe do our best to help our customers, but we never charged them for any visit, we never regularly maintained the vehicle to get to know it and we will never be dishonest or lie to a customer or warranty company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Our Nissan Service Representative is on vacation until Tuesday February 28thWe will see if he will be available so that he is here when you bring your vehicle and we run the codesHe can then make the determination as to what work will be performedWe will do what he saysI will let you know next week when he will be able to meet you. Your other option is to go to the next closest dealership which is south of your addressThe distance is only miles more than Toms River

First, I would like to apologize to the *** for their distressI also got an email from Nissan Consumer Affairs about thisI found four different control numbers in our system with both Mr and Mrs *** email addressNo wonder you were inundatedI have erased all from our system I would
truly like to know who you spoke to concerning taking you out of our customer base, as we give great attention to our customer's needs and wantsI of course would also like to know what happened concerning the lease of the Nissan RogueI will not contact Mr and Mrs *** to honor their wishesI ask that they call me or email me at their convenience so that I can make our company betterMy email address is *** and my phone number is *** ***

Pine Belt Cadillac has already taken back the vehicleThe deal is officially deadTell us why here

Complaint: ***
I am rejecting this response because:
I don't like the way I was treated at that dealership they owe me my dollar refund
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:Some of what the dealership is claiming is true; they had to replace the transmission, radio, and EVENTUALLY replaced 2 sensors after I kept hounding them about their lies, proving to the manager, Tom L, they were not truthful.  The (!) dash light works 2 ways...it either stays on to inform there is a tire pressure problem (not enough or too much air in tires) or blinks to inform there is a sensor malfunction.  Ours blinks ALL THE TIME.  They also, conveniently have not documented all the times the vehicle also had that problem.  each time the vehicle was brought back to them for warranty work, the (!) was blinking and the codes were present.  What they're claiming as low brake  pads causing this issue is 100% false and an outright lie - the sensors do NOT indicate anything if the brake pads are low.  Further, the tire pressure was never under or over the manufacturers recommended pressure - I check it almost daily on all of our vehicles.  Also, the vehicle is NOT out of warranty as it is still under 100k miles, so again they are not telling the truth.  The mileage, to date, is still under 100k.  I have irrefutable proof that the dealership is lying and being purposefully decsitful to us.  The proof shows they're merely clearing codes and sending my wife on her way...without performing the work covered under the warranty.  It amazes me that when I bring the vehicle to my mechanic, he reads the codes and provides printout of malfunctions and it clearly shows all of the sensors require replacement, yet when we bring it to the dealer and they magically "can't find anything" and the light is STILL on.  Right after my wife was sent away again the last time in January, she brought the vehicle right back to our mechanic (our paperwork is all time & date stamped to prove it) and magically all the codes were cleared...this is fraud.  After doing much research online I have found several complaint sites that all state the same thing about this dealership.  They do NOT do their best, or even a meidocre job of helping their customers.  I don't care what they say about "making money," this isn't about making money, it is about the fraudulent behavior from Pine Belt Nissan of Toms River lying to it's customers and not honoring the warranty paid for.  Their response is not acceptable and full of lies.  I want the sensors replaced and I want it in writing that outside of any other cause (i.e. accident loss or abuse to wheel) that they will warranty them for life.  This shirade has been going on with them for years and I've had enough.  My wife had the same problem with two of her Nissan Altima's.  So not only is she a repeat customer they are treating like trash, but they're still refusing to do the work guaranteed to us under our warranty.  
Regards,
[redacted]

Complaint: 1[redacted]
I am rejecting this response because:
I feel like they really didn't even read my complaints, They just skimmed over it. "Due to the circumstances of your deal, the bank required additional money down and a cosigner".....which would have been fine if I was told any of this before hand. I told them I could only put $1,500 down but when we go to sign the paper work i'm told it's $2,000 I need to put down. Never told before hand "is it ok to put $2,000" or "they need you to put more down can you"also never once in their reply did they say anything about not getting all my info for the lender or "losing" my insurance info for a day. The lender questioned the dealership and told me if I don't get them the info they need since the dealer wasn't in contact with them they were going to pull the deal. So I did the work the dealer should've. All the while i'm dealing with lender the dealership is calling ask for the same info but not giving it to the lender like they should be. Like I said originally they were only out to get the money and did nothing to make this experience any good. I was just another customer that they didnt care to make the experience even partially pleasant, they knew I was desperate for a vehicle and treated me like trash.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is not a viable solution to the problem Pine Belt Nissan and Tom L have created. My wife is 8 months pregnant and me working 3 jobs does not allow time to go galavanting around the State of NJ looking for a dealer. The Toms River location is the closest and a convenient location based on where we live. I refuse to pay to have the Murano towed to a random dealer for servicing. Are you willing to pay for the tows? If the vehicle is damaged as a result are you willing to pay for the potential resulting damages? There are too many variables for things to go very wrong. There are 99936 miles on the vehicle, and the next closest authorized Nissan dealer is too far. We have been borrowing a car from my parents since December. How is this your only solution? I am requesting a call, to me directly, ASAP to discuss this further. Thank you for your time. 
Regards,
[redacted]

Pine Belt Automotive tries to do everything possible to make buying a vehicle easy and trouble free. However, some transactions are harder to complete than the majority of our sales. Time and extra effort are sometimes necessary. Due to the circumstances of your deal, the bank required...

additional money down and a cosigner. We have to follow the instructions of the lender. We apologize that your experience purchasing the vehicle was not a completely happy one, but our main goal is to make sure you have safe and affordable transportation. We kept you on the road and we hope that mitigates your experience.

We appreciate the fact that you feel you were not treated well and apologize for that. As you are still under warranty, we suggest that you bring your vehicle to another Nissan dealer for a second opinion. If the codes warrant a fix on your vehicle, they will be able to perform the work under warranty.

Mr and Mrs [redacted] came to Pine Belt Cadillac today and signed a new bank contract without the extended service contract. We refunded the $2798 on the [redacted]. My Business Manager flat cancelled the first bank contract so that we could refund the money directly to the [redacted]s. I apologize for...

the misunderstanding, but by law all cancellable items on a bank contract must be refunded to the lending institution.  By cancelling the original contract, we were able to take care of our customers. Happily, Mrs [redacted] came to us before the first payment was made so that we could cancel the contract. Thank You

Complaint: [redacted]
I am rejecting this response because:I don't like the way I was treated at that dealership they owe me my 5790 dollar refund 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]