This is not the first time we have tried to help this customerWhen the situation originally was brought up, we asked the customer to bring the vehicle back and allow our Service Department to evaluate the vehicle and determine if there are, in fact, the issues the customer suggestsThe customer denied that invitation and that is where the conversation stopped We are attempting to reach out to the customer again to bring the vehicle in for an evaluation I will update as necessary
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: As you can clearly see in my screen shots of pine belts website the explanation is clearly not explained (like [redacted] explained it)in the disclaimer on their website I will take the $gift card and then my business elsewhere I would advise that all sales staff be trained properly dealing with advertised pricing such as this so any customers are CLEARLY made aware when they mention they're in for a particular ad before wasting any more of their time
Complaint: [redacted] I am rejecting this response because:For the past several months and on Feb27th, I spoke with Kevin S [redacted] who is Subaru Of America Customer Service RepresentativeI've told him that the answer that it is my cell phone is not a valid reasonI've never spoken to a Kenny M [redacted] but he doesn't know all the factsKevin S [redacted] is aware that I've tried different phone manufactures, ( [redacted] * [redacted] ) I've also tried of the major cell carriers...( [redacted] ) None of them workI've also had [redacted] techs look at my phone and there is nothing wrong with itKevin S [redacted] is aware that there is a problem with the manufacture of the radioThe dealer, Pine Belt Subaru is the problemThis was the excuse from day one when the radio didn't work....that it was my phoneThe service manager Thomas P [redacted] couldn't even get his or the service tech phones to workWhy did my phone work in the loaner vehicles that Pine Belt gave me??????I've dealt with several different people at Pine Belt but never a Kenny M [redacted] MrM [redacted] should know his facts before he makes assumptionsThank you....looking forward to hearing back from you[redacted] Regards, [redacted]
I am rejecting this response because:
there was no letter/s or any email, phone messages sent to me since I sent that complaint to themWould you be kind enough to provide a proof of that *** that would be great if you can, thanks
[redacted]
I am rejecting this response because:For the past several months and on Feb. 27th, 2015 I spoke with Kevin S[redacted] who is Subaru Of America Customer Service Representative. I've told him that the answer that it is my cell phone is not a valid reason. I've never spoken to a Kenny M[redacted] but he doesn't know all the facts. Kevin S[redacted] is aware that I've tried different phone manufactures, (2 [redacted]....2 [redacted] ) I've also tried 3 of the major cell carriers...( [redacted] ) None of them work. I've also had [redacted] techs look at my phone and there is nothing wrong with it. Kevin S[redacted] is aware that there is a problem with the manufacture of the radio. The dealer, Pine Belt Subaru is the problem. This was the excuse from day one when the radio didn't work....that it was my phone. The service manager Thomas P[redacted] couldn't even get his or the service tech phones to work. Why did my phone work in the 2 loaner vehicles that Pine Belt gave me??????I've dealt with several different people at Pine Belt but never a Kenny M[redacted] Mr. M[redacted] should know his facts before he makes assumptions. Thank you....looking forward to hearing back from you.[redacted]
Regards,
[redacted]
As the customer states we have exhausted all possible solutions. We have at our expense replaced the radio. We have had the Subaru field service representative get involved and they feel it is the consumers cell phone. There is nothing else we are in a position to do.Kenny...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: As you can clearly see in my screen shots of pine belts website the explanation is clearly not explained (like [redacted] explained it)in the disclaimer on their website. I will take the $25.00 gift card and then my business elsewhere. I would advise that all sales staff be trained properly dealing with advertised pricing such as this so any customers are CLEARLY made aware when they mention they're in for a particular ad before wasting any more of their time.
As the customer states we have exhausted all possible solutions. We have at our expense replaced the radio. We have had the Subaru field service representative get involved and they feel it is the consumers cell phone. There is nothing else we are in a position to do.Kenny M[redacted]
Subaru of America has taken the position there is nothing wrong with the customer's vehicle. As I stated we even installed a different radio and the problem still exists.Kenny M[redacted] VP
This is not the first time we have tried to help this customer. When the situation originally was brought up, we asked the customer to bring the vehicle back and allow our Service Department to evaluate the vehicle and determine if there are, in fact, the issues the customer suggests. The customer...
denied that invitation and that is where the conversation stopped.
We are attempting to reach out to the customer again to bring the vehicle in for an evaluation.
I will update as necessary.
Complaint: [redacted]
I am rejecting this response because:For the past several months and on Feb. 27th, 2015 I spoke with Kevin S[redacted] who is Subaru Of America Customer Service Representative. I've told him that the answer that it is my cell phone is not a valid reason. I've never spoken to a Kenny M[redacted] but he doesn't know all the facts. Kevin S[redacted] is aware that I've tried different phone manufactures, (2 [redacted]....2 [redacted] ) I've also tried 3 of the major cell carriers...( [redacted] ) None of them work. I've also had [redacted] techs look at my phone and there is nothing wrong with it. Kevin S[redacted] is aware that there is a problem with the manufacture of the radio. The dealer, Pine Belt Subaru is the problem. This was the excuse from day one when the radio didn't work....that it was my phone. The service manager Thomas P[redacted] couldn't even get his or the service tech phones to work. Why did my phone work in the 2 loaner vehicles that Pine Belt gave me??????I've dealt with several different people at Pine Belt but never a Kenny M[redacted] Mr. M[redacted] should know his facts before he makes assumptions. Thank you....looking forward to hearing back from you.[redacted]
Regards,
[redacted]
This is not the first time we have tried to help this customerWhen the situation originally was brought up, we asked the customer to bring the vehicle back and allow our Service Department to evaluate the vehicle and determine if there are, in fact, the issues the customer suggestsThe customer denied that invitation and that is where the conversation stopped We are attempting to reach out to the customer again to bring the vehicle in for an evaluation I will update as necessary
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: As you can clearly see in my screen shots of pine belts website the explanation is clearly not explained (like [redacted] explained it)in the disclaimer on their website I will take the $gift card and then my business elsewhere I would advise that all sales staff be trained properly dealing with advertised pricing such as this so any customers are CLEARLY made aware when they mention they're in for a particular ad before wasting any more of their time
Complaint: [redacted] I am rejecting this response because:For the past several months and on Feb27th, I spoke with Kevin S [redacted] who is Subaru Of America Customer Service RepresentativeI've told him that the answer that it is my cell phone is not a valid reasonI've never spoken to a Kenny M [redacted] but he doesn't know all the factsKevin S [redacted] is aware that I've tried different phone manufactures, ( [redacted] * [redacted] ) I've also tried of the major cell carriers...( [redacted] ) None of them workI've also had [redacted] techs look at my phone and there is nothing wrong with itKevin S [redacted] is aware that there is a problem with the manufacture of the radioThe dealer, Pine Belt Subaru is the problemThis was the excuse from day one when the radio didn't work....that it was my phoneThe service manager Thomas P [redacted] couldn't even get his or the service tech phones to workWhy did my phone work in the loaner vehicles that Pine Belt gave me??????I've dealt with several different people at Pine Belt but never a Kenny M [redacted] MrM [redacted] should know his facts before he makes assumptionsThank you....looking forward to hearing back from you[redacted] Regards, [redacted]
I am rejecting this response because:
there was no letter/s or any email, phone messages sent to me since I sent that complaint to themWould you be kind enough to provide a proof of that *** that would be great if you can, thanks
We are going to refund the difference to the customer
Pine Belt Subaru is not holding the consumers titleThe title is with the bank on an approved contract
Complaint:...
[redacted]
I am rejecting this response because:For the past several months and on Feb. 27th, 2015 I spoke with Kevin S[redacted] who is Subaru Of America Customer Service Representative. I've told him that the answer that it is my cell phone is not a valid reason. I've never spoken to a Kenny M[redacted] but he doesn't know all the facts. Kevin S[redacted] is aware that I've tried different phone manufactures, (2 [redacted]....2 [redacted] ) I've also tried 3 of the major cell carriers...( [redacted] ) None of them work. I've also had [redacted] techs look at my phone and there is nothing wrong with it. Kevin S[redacted] is aware that there is a problem with the manufacture of the radio. The dealer, Pine Belt Subaru is the problem. This was the excuse from day one when the radio didn't work....that it was my phone. The service manager Thomas P[redacted] couldn't even get his or the service tech phones to work. Why did my phone work in the 2 loaner vehicles that Pine Belt gave me??????I've dealt with several different people at Pine Belt but never a Kenny M[redacted] Mr. M[redacted] should know his facts before he makes assumptions. Thank you....looking forward to hearing back from you.[redacted]
Regards,
[redacted]
As the customer states we have exhausted all possible solutions. We have at our expense replaced the radio. We have had the Subaru field service representative get involved and they feel it is the consumers cell phone. There is nothing else we are in a position to do.Kenny...
M[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: As you can clearly see in my screen shots of pine belts website the explanation is clearly not explained (like [redacted] explained it)in the disclaimer on their website. I will take the $25.00 gift card and then my business elsewhere. I would advise that all sales staff be trained properly dealing with advertised pricing such as this so any customers are CLEARLY made aware when they mention they're in for a particular ad before wasting any more of their time.
As the customer states we have exhausted all possible solutions. We have at our expense replaced the radio. We have had the Subaru field service representative get involved and they feel it is the consumers cell phone. There is nothing else we are in a position to do.Kenny M[redacted]
Subaru of America has taken the position there is nothing wrong with the customer's vehicle. As I stated we even installed a different radio and the problem still exists.Kenny M[redacted] VP
This is not the first time we have tried to help this customer. When the situation originally was brought up, we asked the customer to bring the vehicle back and allow our Service Department to evaluate the vehicle and determine if there are, in fact, the issues the customer suggests. The customer...
denied that invitation and that is where the conversation stopped.
We are attempting to reach out to the customer again to bring the vehicle in for an evaluation.
I will update as necessary.
Complaint: [redacted]
I am rejecting this response because:For the past several months and on Feb. 27th, 2015 I spoke with Kevin S[redacted] who is Subaru Of America Customer Service Representative. I've told him that the answer that it is my cell phone is not a valid reason. I've never spoken to a Kenny M[redacted] but he doesn't know all the facts. Kevin S[redacted] is aware that I've tried different phone manufactures, (2 [redacted]....2 [redacted] ) I've also tried 3 of the major cell carriers...( [redacted] ) None of them work. I've also had [redacted] techs look at my phone and there is nothing wrong with it. Kevin S[redacted] is aware that there is a problem with the manufacture of the radio. The dealer, Pine Belt Subaru is the problem. This was the excuse from day one when the radio didn't work....that it was my phone. The service manager Thomas P[redacted] couldn't even get his or the service tech phones to work. Why did my phone work in the 2 loaner vehicles that Pine Belt gave me??????I've dealt with several different people at Pine Belt but never a Kenny M[redacted] Mr. M[redacted] should know his facts before he makes assumptions. Thank you....looking forward to hearing back from you.[redacted]
Regards,
[redacted]