Pine Cone Restaurant

To whom it may concern,I contacted Sabena D [redacted] on February 22, When I spoke with her she let me know that she had stopped payment through her bank and that the bank would be processing a charge back for the amount she requestedSabena is not a customer of our [redacted] Planet Fitness franchiseeOn July 16, at 3:43PM Sabena transferred her membership online to a [redacted] Planet Fitness which is NOT our franchisee'sI attempted to assist Sabena last Monday and explain to her that our business is not the one that has been billing herShe stated that she did not need any assistance furtherShe hung up on me and asked that we stop contacting her.Please find attached record of Sabena D [redacted] transferring her membership and automatic payment draft out of our company locationHer complaint is generated at another Planet Fitness Franchisee:EMAIL CONFIRMATION TO SABENA D***:An Online Transfer Request has been submittedThe transfer information and proper procedures are listed belowPlease ensure the member is eligible to transfer and is cancelled from their previous location.Submitted on Thursday, July 16, - 03:43PMHome Club: ***Agreement Number: ***Transfer To Club: ***First Name: SABENALast Name: D***Email: [redacted] Member GUID: [redacted] When she contacted our corporate office in New Hampshire, they were unable to assist her due to her being unreasonable and unwilling to accept assistance over the phone.Please find attached the record of Sabena's conversation with our corporate office in New Hampshire, also a separate business/owner from our [redacted] AZ Planet Fitness.Also attached are payment records for Sabena, showing that her payment was stopped after the July 17th of payment, due to her transferring her membership to another location.This is clearly generated at the wrong Franchisee.Thank you for your time.Sincerely,Tell us why here

this individual came in on 11/12/with a group of 8-people The waitress [redacted] asked the group if it would be on one check or separate checks This person and another woman at the table said to put it on one bill When they were checking out there was still a discussion at the register amongst the group on payment They finally decided to split the bill in half with the two totals equaling around $or so The next day the gentleman called and said he was charged for both During the discussion the cashier had swiped his card twice (possibly the same color card, etc) and that he wanted me to credit his card, which I declined I simply stated that he ate lunch with his group and he should be able to get the money from his friends or relatives he dined with He stated that it wasn’t his job and I should just be out the money I disagreed Why hasn’t the woman whom he split the bill with come forward after reviewing her bank transaction and realizing that she wasn’t charged and pay her friend Or has she? Thanks again

Clearly there website has the wrong informationNow they are not canceling my membership because I am "unreasonable"Great way to put itSure put my account into collections so when I go buy a house I have to pay you back because "Oh, we just do not have time for a good website developer"Also, this "franchise owner" seems to think my bank cares which business seems to have taken the money out of my account and they will just switch ot over because I was "unreasonable"You work with one Planet Fitness you work with them allThere are numerous complaints of this problem of not cancelling membershipsThey do notI did my year, I sent my certified letter, and guess what Planet Fitness messed up. Planet Fitness can find a way to correct their website issues that show where my home gym is according to this documentsFuthermore, my homegym was switched by corporate in May from *** ** so it would of been impossible for me to swich gyms in July on my own due to their day switch home gym policy, so explain that one to me or no wait send me another email, message me on Facebook (sorry you are blocked) and again why would I switch gyms one hour away from my where I live. Again, be like *** *** *** back in the 90s doing he same thing to customers when you are closed and shut down for putting everyone and their mother in because they were so unreasonable for cancelling their memberships

this individual came in on 11/12/16 with a group of 8-10 people.  The waitress [redacted] asked the group if it would be on one check or separate checks.  This person and another woman at the table said to put it on one bill.  When they were checking out there was still a discussion at the...

register amongst the group on payment.  They finally decided to split the bill in half with the two totals equaling around $37.50 or so.  The next day the gentleman called and said he was charged for both.  During the discussion the cashier had swiped his card twice (possibly the same color card, etc) and that he wanted me to credit his card, which I declined.  I simply stated that he ate lunch with his group and he should be able to get the money from his friends or relatives he dined with.  He stated that it wasn’t his job and I should just be out the money.  I disagreed.  Why hasn’t the woman whom he split the bill with come forward after reviewing her bank transaction and realizing that she wasn’t charged and pay her friend.  Or has she?  Thanks again.

To whom it may concern,I contacted Sabena on Monday February 22nd. She stated that she no longer needed assistance, that her concern had been resolved,  and her refund was being processed by her bank.Sabena did not allow me to explain what had happened with her membership and she did not want me to help her cancel her account through the [redacted] Planet Fitness.Sabena requested that I do not contact her again, and so I reached out to the Franchisee she is a member with and they confirmed with me they would cancel her membership (in [redacted]).Today at 1:50PM I Left a Voicemail for Sabena to clarify what she is requesting. Her membership has been cancelled at the club she is a member of (again not our franchisee), and she had previously stated that she is being refunded through her bank.Her suggestions about our website are greatly appreciated and we will forward that to the appropriate representative in our corporate office.Her original complaint requested the following:The  membership to be cancelled - This has been done as of March 1, 2016Refund for membership dues - Sabena stated in our original conversation she would be refunded through her bank and that she did not want assistance on seeking a refund through the club.lIf there is anything additional she is requesting please let us know, as it appears to us that all of her concerns have been addressed and rectified as she requested.

To whom it may concern,I contacted Sabena D[redacted] on February 22, 2016. When I spoke with her she let me know that she had stopped payment through her bank and that the bank would be processing a charge back for the amount she requested. Sabena is not a customer of our [redacted] Planet Fitness...

franchisee. On July 16, 2015 at 3:43PM Sabena transferred her membership online to a [redacted] Planet Fitness which is NOT our franchisee's. I attempted to assist Sabena last Monday and explain to her that our business is not the one that has been billing her. She stated that she did not need any assistance further. She hung up on me and asked that we stop contacting her.Please find attached record of Sabena D[redacted] transferring her membership and automatic payment draft out of our company location. Her complaint is generated at another Planet Fitness Franchisee:EMAIL CONFIRMATION TO SABENA D[redacted]:An Online Transfer Request has been submitted. The transfer information and proper procedures are listed below. Please ensure the member is eligible to transfer and is cancelled from their previous location.Submitted on Thursday, July 16, 2015 - 03:43PMHome Club: [redacted]Agreement Number: [redacted]Transfer To Club: [redacted]First Name: SABENALast Name: D[redacted]Email: [redacted]Member GUID: [redacted]When she contacted our corporate office in New Hampshire, they were unable to assist her due to her being unreasonable and unwilling to accept assistance over the phone.Please find attached the record of Sabena's conversation with our corporate office in New Hampshire, also a separate business/owner from our [redacted] AZ Planet Fitness.Also attached are payment records for Sabena, showing that her payment was stopped after the July 17th of 2015 payment, due to her transferring her membership to another location.This is clearly generated at the wrong Franchisee.Thank you for your time.Sincerely,Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]