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Pine Lodge at Thompson's Tree Farm

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Pine Lodge at Thompson's Tree Farm Reviews (1)

I am sorry that these people feel they have a legitimate complaint.  I guess my first reaction was to ignore this completely, however I have decided to give this response.  You have answered your own complaint.  You paid a DEPOSIT to hold the date for your wedding.  We HELD that...

date for you.  You cancelled less than 4 months prior to your scheduled date and we advertised but were not able to fill the date.  Therefore, because we held that date for you in GOOD FAITH that you would honor your agreement with us, we will now be out $550 for this weekend.  Had we not held the weekend for you, we had many other people 6 to 8 months in advance wishing to hold their wedding and/or reception at our Lodge who were turned away.  We are very sorry that your dog has become sick and you have had to spend over $3000 in expenses for him/her.  This is the reason you gave us for cancelling your wedding.  As to your reference to being a Veteran, we have worked many times with active members of our Armed Forces as well as Veterans.  We have had instances where someone got deployed and were unable to hold their wedding on the date they first planned.  We have worked with them and allowed them to choose another date.  We also gave you the option to pick another date and not lose your deposit since you were having financial problems due to your dog's illness.  You chose not to pick another date.  As I stated before, and will state again, we do no refund deposits.  This has been our policy since we opened our business in 2007 and remains our policy today.  We go over the details of our contract with everyone and if we missed a detail about what was in our contract, I am sorry for that.  Nothing was omitted deliberately.  We are booked 18 months to 2 years in advance and feel we would not be this popular if we were not fair with our customers.

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Address: 1654 Flakesford Road SE, Washington Courthouse, Ohio, United States, 43160

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