Pine Ridge Bridal Outlet

Dear [redacted] This letter serves as Pine Ridge Bridal, LLC's response to complaint ID [redacted] A prom gown was purchased on 5/24/for Ms [redacted] in the amount of $after sales taxThis gown was fitted for alterations on 3/31/with no mention of beads falling off or monofilament coming out of the hemThe gown was then tried on for a second alteration appointment with the seamstress on 4/14/again, no mention of beading or monofilament at this timeThe gown was then signed out by [redacted] on 4/14/beside the words "I have received all of the above items in good condition"Her prom was held on 5/1/We cannot be responsible for the condition of the gown once it leaves the storeOur signed contract also states "It is the manufacturer's discretion as to the application of sequins, beads, pearls, rhinestones, feathers, tulling, appliques, etc Pine Ridge Bridal is in no way responsible for the application method chosen nor can be held accountable for any loss or loosening of said items"Upon receiving a phone call regarding the monofilament at 4:pm, [redacted] instructed Ms [redacted] to cut the piece that was sticking out rather than to pull on itShe also mentioned that beads had fallen offEven though our contract states that we cannot be responsible for beading, and that the gown left in good condition, [redacted] offered Ms [redacted] to bring the dress in for repair.Ms [redacted] brought in the gown and the gown was repaired at no charge to her [redacted] also wore the dress to promNo refund shall be given.Thank you for your time, [redacted] Owner, Pine Ridge Bridal LLC

Dear [redacted]This letter serves as Pine Ridge Bridal, LLC's response to complaint ID [redacted]A prom gown was purchased on 5/24/14 for Ms. [redacted] in the amount of $550.14 after sales tax. This gown was fitted for alterations on 3/31/15 with no mention of beads falling off or...

monofilament coming out of the hem. The gown was then tried on for a second alteration appointment with the seamstress on 4/14/15 again, no mention of beading or monofilament at this time. The gown was then signed out by [redacted] on 4/14/15 beside the words "I have received all of the above items in good condition". Her prom was held on 5/1/15. We cannot be responsible for the condition of the gown once it leaves the store. Our signed contract also states "It is the manufacturer's discretion as to the application of sequins, beads, pearls, rhinestones, feathers, tulling, appliques, etc Pine Ridge Bridal is in no way responsible for the application method chosen nor can be held accountable for any loss or loosening of said items"Upon receiving a phone call regarding the monofilament at 4:55 pm, [redacted] instructed Ms. [redacted] to cut the piece that was sticking out rather than to pull on it. She also mentioned that 2 beads had fallen off. Even though our contract states that we cannot be responsible for beading, and that the gown left in good condition, [redacted] offered Ms. [redacted] to bring the dress in for repair.Ms. [redacted] brought in the gown and the gown was repaired at no charge to her. [redacted] also wore the dress to prom. No refund shall be given.Thank you for your time,[redacted]Owner, Pine Ridge Bridal LLC

Review: I purchased a dress from Pine Ridge at the cost of $525.14. Before prom even began (May 1st) the dress began having multiple issues. 1. The filament began coming out of the bottom of the dress and fraying. 2. Multiple beads came off or were dangling. 3. The eyelet that holds up the train became detached. I immediately called Pine Ridge at 4:55 PM and had a 5 minute conversation with Autumn the manager. At that point I acknowledged nothing could be done at the moment but wanted her to be aware all these issues with the dress had begun before prom even started (it wasn't from dancing all night and the gown being stepped on or anything). The conversation ended when she told me to bring the dress back in. I took the dress back into Pine Ridge on 5/11/15. The manager informed me nothing would be done except the seamstress could sew the filament back in and sew where the dress is fraying. She was informed the only a partial amount of filament was saved and the beads fell off and I did not have them.

*I waited until 5/11 to take the prom dress back so I could take a witness, J[redacted] who was at the pre-prom photos

*I have picutres and videos of the dress before prom of the fillament coming out and it trying to be pushed back in.

*I can provide phone records of the pre-prom phone call to Pine Ridge.Desired Settlement: Billing adjustment

Business

Response:

Dear [redacted]This letter serves as Pine Ridge Bridal, LLC's response to complaint ID [redacted]A prom gown was purchased on 5/24/14 for Ms. [redacted] in the amount of $550.14 after sales tax. This gown was fitted for alterations on 3/31/15 with no mention of beads falling off or monofilament coming out of the hem. The gown was then tried on for a second alteration appointment with the seamstress on 4/14/15 again, no mention of beading or monofilament at this time. The gown was then signed out by [redacted] on 4/14/15 beside the words "I have received all of the above items in good condition". Her prom was held on 5/1/15. We cannot be responsible for the condition of the gown once it leaves the store. Our signed contract also states "It is the manufacturer's discretion as to the application of sequins, beads, pearls, rhinestones, feathers, tulling, appliques, etc Pine Ridge Bridal is in no way responsible for the application method chosen nor can be held accountable for any loss or loosening of said items"Upon receiving a phone call regarding the monofilament at 4:55 pm, [redacted] instructed Ms. [redacted] to cut the piece that was sticking out rather than to pull on it. She also mentioned that 2 beads had fallen off. Even though our contract states that we cannot be responsible for beading, and that the gown left in good condition, [redacted] offered Ms. [redacted] to bring the dress in for repair.Ms. [redacted] brought in the gown and the gown was repaired at no charge to her. [redacted] also wore the dress to prom. No refund shall be given.Thank you for your time,[redacted]Owner, Pine Ridge Bridal LLC