Pine Tree Apartments

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] Better... Business Bureau: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] . Regards, [redacted]

Revdex.com spoke with a representative from the business who stated that the issue had already been addressed with the complainant directly

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards, *** ***

Consumer states that business did re-evaluate financial documentation and allow him to co-sign for his brother. Consumer considers the matter resolved.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
 [redacted]

Review: In February I saw an advertisement sign that stated one month free for a 2 bedroom apartment. I placed an application with Pine Tree in hopes of being approved. Pine tree had my application for over a month. Each time I called "Ashely" would give me the excuse that either she was the only one in the building why she had not processed my application. My girlfriend called an told 'Ashely" that was unacceptable,"Ashely" hung up the telephone on us. My girlfriend called the corporate office and filed a complaint against "Ashley". Later on that evening I got a call to sign the lease (around March 19, 2016) 'Ashley stated that I had to pay $87.50 for a bond, $500 security deposit, and $209 prorated rent for March. I asked what about the 1 month free? "Ashely stated April would be free since it would be a full month.

On April 11,2016 I got a pay or writ placed on my door. I go in the office to speak with 'Ashley and she is back on the well your paper work was late and all I can do is waive the late fee. That is not what was discussed before I gave Ashley my money to move in. I do not have a copy of my signed lease. Pine tree had a 3rd party company come in a clean the sidings. I reported there was water damage to the carpet in the living room. NO ONE CAME TO SEE IT!

After submitting this letter, I will also file charges on the grounds of false advertisement and harassment. Ashley should have been fired when the complaint was made about her work ethics. How many other people in PineTree have been evicted with this antics? The state will soon find outDesired Settlement: I would like to have a copy of my lease and to have what was discussed with April being free. Not one time did Ashley say April would be charges. If that was the case I would have moved in April not March. Ashley said in order to get the special I had to move in by the end of March. I do have a witness to can confirm all conversations with Ashley and corporate office.

Business

Response:

Revdex.com spoke with a representative from the business who stated that the issue had already been addressed with the complainant directly.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

[redacted]

Review: On 11/6/2013, my federal employment status and duty station changed. I was transferred from my station in Elk Creek CA., to Saint Louis, MO. I informed management at Villa Risa Apartments (MWS Properties) of the change. I moved out of my apartment (100 Risa Way # 270) on 11/12/2014 and I returned the keys to MWS Properties. I was at work in Saint Louis on 11/17/2013. Relative to returning possession and access to the apartment to MWS, I expected property management to return all or part of my $600.00 security deposit within a reasonable amount of time. Instead, I received a series of documents, one document in the series was particularly suspicious and alarming. I understood those documents that reflected normal move out expenses (carpet cleaning, dusting, etc.) and totaling $174.75. The alarming documents included a copy of the rental agreement attached to a document titled RESIDENT'S INTENTION TO VACATE PREMISES BEFORE EXPIRATION OF LEASE. This document had my printed name and signature filled in by someone other than myself. This signature did not even include my last name. The document claimed that I was responsible for paying $925.00 to MWS Properties from 12/13/2013 until 04/14/2014. I started receiving calls at work demanding payment. I started collecting correspondence via print and email. I explained that the debt was unfair, unreasonable, and invalid. My health began to decline, and my ability to focus at work was impaired. I asked MWS to stop calling me at work. I argued in writing for the duration between 12/13/2013 - 4/14/2014, but the harassment continued. In May 2014 I received a Statement of Security Deposit Accounts, which was presented as an opportunity to settle a debt of $4,199.75 for $2500.00, and was followed by a threat to forward the debt to a collection company. I replied via email, again stating the lack of fairness and validity of the debt. Today I responded to a collection company disputing the debt.Desired Settlement: MWS has stolen my security deposit, and continues to use a fraudulent document to misdirect from the fact.I would like this matter to be resolved in three ways. #1- I would like MWS Properties to return the total security deposit refund of $425.25.#2- I would like MWS Properties to discontinue their attempts at collecting a debt for services not rendered. #3- I would like a formal letter stating that they have discontinued collection attempts, and apologize for any mistreatment of me.

Business

Response:

On October 4, 2013, Mr. [redacted] signed a 6-month lease going through April 30, 2014. Approximately one month later on November 6, 2013, Mr. [redacted] signed a VACATE PREMISES BEFORE EXPIRATION OF LEASE NOTICE and personally submitted it to us. The Lease Agreement and the Vacate Form both states that he is financially responsible for the rent of the apartment until we re-rent it or the end of his lease term – whichever comes first. Unfortunately we were not able to re-rent his apartment even though we made all reasonable attempts to do so. The amount he owes us, $4,199.75, is for the rent during the 6 months of his lease after deducting his $600 security deposit and adding the cost for cleaning and carpet cleaning. We went over the Lease Agreement with him in detail at the time he moved in and at the time he turned in his notice informing us of his intent to break his lease. We offered a settlement at the end of his lease period in the amount of $2,500 if the entire amount was paid by May 31, 2014 in which he declined. We feel that we have been more than fair and that Mr. [redacted] has been difficult to deal with. We never harassed Mr. [redacted] as he stated. We have since turned his file over to a collection agency for the full amount since he declined our settlement offer. We can provide all documents and correspondence if written release signed by Mr. [redacted] is received.

Consumer

Response:

I am rejecting this response because:

Review: I was rejected as a Co-Signer by this apartment complex. The person stated that my debt/income ratio did not meet "their" qualifications. When I asked who made those decisions, I was told the General Manager. When I asked to speak to that individual I was told No. I asked then for the baseline or any specifics because obviously there is a mistake and was hung up on.Desired Settlement: I would like the General Manager to call me to discuss the apartment complex's policy and request a written letter specifically outlining the reasons why I do not meet their qualifications.

Consumer

Response:

Consumer states that business did re-evaluate financial documentation and allow him to co-sign for his brother. Consumer considers the matter resolved.