Pine Tree Consultants LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We are terribly sorry that you feel like your experience was not worth whileBut we can assure you that it wasOur records indicate that we have contacted you a number of times throughout the duration of the service and got no responsesYou also contacted your credit card company and charged back our services which violated the terms and conditions of our agreementHowever we still continued to work on your matterWe also utilize automated messages that reaches out to clients to touch base with us if they have any questions or concerns or any updates that need to be addressedWe also have all the copies of the letters we assisted you for your disputeIf grammatical errors did occur we apologize for the inconvenienceHowever our contract indicates we have months to successfully assist you with the timeshare and you were out of your timeshare contract in a fraction of this timeYou have only paid us a fraction of our contract and your out of your timeshare

We never advice clients to stop making payments this is a decision completely made by them, ultimately the clients send out the letters to the credit bureaus we simply prepare themAdditionally the client was in fact canceled from their timeshare so we did in fact help them cancel the timeshare Client was unsatisfied with the language used in the cancellation and now the client currently refuses to allow us to help assist with any damage done to their creditUnfortunately we can not work on anything further if we don't have the necessary information to complete itWe guarantee our services or your money back with the conditions that clients are cooperating as wellWe have made many attempts to rectify the situation with the client and still and not make any headwayClient is though in fact out of their timeshare

The program is designed so that everything is done by the client and through the clientI can only provide you with the various rounds of letters we have assisted you with, also the number of times we tried calling youAny proof that you got out of your timeshare would come from the resort and go directly to you firstThe fact that you signed an agreement with us to get out of your timeshare and months later you have been released from the ownership with our assistance should speak volume that we clearly did our jobIf you would like all work we have done for you I am happy to have a package mailed out to you with all the content

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.Where is the proof that your work got me out of the contract? And also, why have you called me twice in the past hour? I have no desire to speak with someone who threatened me the last time we spokeI have uploaded one of the letters I have that was sent back to me that was supposedly sent to the resortTheir address is *** as well as mineThis is why I can't see how your work got me out of the contract as you have stated
Regards,
*** ***

Hello, could you provide us a copy of your service agreementMy understanding is we still have about monthsNo one has ever told you to stop making paymentsHowever we will assist you with your dilemmas

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. The business did did not contact me until I set forth the chargeback from my credit cardAt that point, it had been months since I started my contract with youI have months worth of unanswered emails from your companyI also have several letters that were undeliverable to the resort that you sent out on my behalf with the wrong resort address and with the wrong address for me as wellThis is not a grammatical errorYou have the addresses of your customer and the resort to which you were sending themwrongAgain, it was my actions that canceled my contractYou also threatened me once I did the chargeback and did not continue to pay you moneyYou had your automated service call memultiple times a day which was harassmentIf I had to file a chargeback, why would I still want to work with your poorly scompany? Again, I want my money back because your company did nothing for me but cause me more lost money
Regards,
*** ***

Desired Settlement:I want them to honor my phone numbers registry on the DO NOT CALL LIST and never contact me again. We have honored his above request and he has been removed from our system all together so that we are not able to contact him againWith going by his above request we
ask that this negative review be removed off of our site! Pine Tree Consultants

We will not be doing any negative reportingWe will not be refunding any moneyIf their are any issues we are willing to work for no extra chargeAt the end of the day we want to make *** happyI think getting out of the timeshare for a fraction of our price is a solid settlement offer

To whom it may concern,The following attachments have been sent to the client related to the complaint #***Please be advised that we have attempted to contact the client via phone, email and direct mailThe letter in response to the complaint sent to *** *** has been emailed and sent
via direct mailIf you are in need of any further questions or assistance to this matter please contact *** *** *** We would prefer to handle this matter with the client if at all possibleWe will continue to attempt our due diligence in resolving this matter and hope to grow from the criticism associated to the complaint. Sincerely, Pine Tree Consultants LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The program is designed so that everything is done by the client and through the client. I can only provide you with the various rounds of letters we have assisted you with, also the number of times we tried calling you. Any proof that you got out of your timeshare would come from the resort and go directly to you first. The fact that you signed an agreement with us to get out of your timeshare and months later you have been released from the ownership with our assistance should speak volume that we clearly did our job. If you would like all work we have done for you I am happy to have a package mailed out to you with all the content.

We never advice clients to stop making payments this is a decision completely made by them, ultimately the clients send out the letters to the credit bureaus we simply prepare them. Additionally the client was in fact canceled from their timeshare so we did in fact help them cancel the timeshare....

Client was unsatisfied with the language used in the cancellation and now the client currently refuses to allow us to help assist with any damage done to their credit. Unfortunately we can not work on anything further if we don't have the necessary information to complete it. We guarantee our services or your money back with the conditions that clients are cooperating as well. We have made many attempts to rectify the situation with the client and still and not make any headway. Client is though in fact out of their timeshare.

We are terribly sorry that you feel like your experience was not worth while. But we can assure you that it was. Our records indicate that we have contacted you a number of times throughout the duration of the service and got no responses. You also contacted your credit card company and charged back...

our services which violated the terms and conditions of our agreement. However we still continued to work on your matter. We also utilize automated messages that reaches out to clients to touch base with us if they have any questions or concerns or any updates that need to be addressed. We also have all the copies of the letters we assisted you for your dispute. If grammatical errors did occur we apologize for the inconvenience. However our contract indicates we have 18 months to successfully assist you with the timeshare and you were out of your timeshare contract in a fraction of this time. You have only paid us a fraction of our contract and your out of your timeshare.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your.]There is no way that the letters you wrote for me on my behalf to send are what got me released from my contract. I had different disputes open concerning my initial deposit that I made and I spoke with the timeshare people. The letters for company wrote were sent to the wrong address. I only got about three of them, I didn't send two of them because the details were all wrong. When I emailed your company about fixing these errors, I would sometimes get a response until I no longer received a response. I never received new letters to send and as evidenced by my upload, the one letter I did send to the resort was sent back to me because your company wrote the wrong address for the resort, as well as the wrong address for myself. So it seems that you typed up some letters and then sent them to me to send out? That is worth the $900 of mine that you have and even that was not done efficiently? I'm confused here then as to what your company did for me.Regards,
[redacted]