Pine Tree Properties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Try driving all day with this.  Sorry for my delayed response, but the unit was sent to an incorrect address 30 minutes away from my house. (Stall Tactic?)  Would you guys like to borrow this repaired unit for a day?  https://youtu.be/svJKalU-u00  Does this look repaired?  I have several videos. Pictures.Regards,
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Mr. [redacted] owns a Valentine One that was originally sold to another individual in February, 1999.  We transferred ownership to Mr. [redacted] in October, 2012 when he purchased an accessory for the unit.  We were able to transfer ownership because the unit had...

a readable serial number and had not been reported stolen.Valentine Research received the unit from Mr. [redacted] for repair June 28, 2017.  An electronic part was replaced and the unit was recalibrated.  Mr. [redacted] contacted Valentine Research a short time after he received the unit from repair.  He reported additional difficulties.  Mr. [redacted] sent an e-mail to Valentine Research on July 6.  His correspondence was given to the engineers for reply because the unit had recently been repaired.  Mr. N[redacted] was not able to reach Mr. [redacted] by telephone so he sent him an e-mail on July 7.  Mr. N[redacted] received a reply from Mr. [redacted] on August 21.  After conversation about the unit, Mr. [redacted] was asked to send the unit to us for further evaluation.  Valentine Research received the unit and with extensive testing found that there was an intermittent problem.  The circuit board involving radar detection was replaced and the unit was recalibrated.  There was no problem found with the laser detection.Valentine Research does not have a Facebook account.  Mr. [redacted] corresponded with Mr. N[redacted] because Mr. N[redacted] was given a copy of  the e-mail Mr. [redacted] sent to the Sales mailbox at Valentine Research.There is a standard $45 repair charge for out-of-warranty units.  Mr. [redacted] paid the $45 charge for the first repair and was not charged for the second repair.  Valentine Research does offer and upgrade program for the units.  Mr. [redacted] was alerted to the possibility for upgrade so he would know that it was available.  The upgrade for his unit is an exchange upgrade for $289.  He would receive a new unit for sending in his old unit.  The reason the upgrade was explained is because his unit is old enough that it does not have updated technology that would alleviate some of the false alarms that he is experiencing.  The old technology does is not capable of ignoring the false signals.  We did not want him to believe that the false alarms would be remedied by the repair and wanted him to know that there was another solution available to him if he wanted to take advantage of it. The unit Mr. [redacted] has is working correctly for the technology of a unit produced in 1999.

Mr. [redacted] did place an order for a Valentine One accessory on June 27.  He is correct that as part of our fraud control, we do not send automatically tracking information.Another part of our fraud control is that we do not sell items for units that have been reported stolen.The serial number...

given by Mr. [redacted] was reported stolen.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Mike V. and his company are basically thieves and liars.   He took  $500 dollars and then he and his  employees makes a mistake sending me something I didn't order and make up a phone call that never happened and then say I am fraudulent?   This is absolutely absurd,  please black list and let other consumers know what a complete dirt bag he and his company is to consumers.   I will advertise on the web about his horrible conduct and try to let others know about this sg.   He even admits he took my money so how could he say I am fraudulent?  Mike V. is  liar and a thief.   I will take every action I can to let others know about him.  
Regards,
[redacted]

Mr. [redacted] sent his Valentine One, that he purchased used, to our company for repair and requested to purchase a windshield mount at the same time. We did receive his unit, repaired it and sent it back to him along with the windshield mount purchase.  A...

signature is required on delivery for anti-fraud and security reasons.  A customer may request in writing by e-mail or fax to have the package shipped without the signature requirement. Mr. [redacted] was not available to sign for the package on delivery.  Instead of calling Valentine Research to make arrangements for the package, Mr. [redacted] called [redacted] and made arrangements with [redacted] to hold his package.  Valentine Research was not a party to the separate arrangement that he made with [redacted].  [redacted] did return the package to Valentine Research.  We contacted Mr. [redacted] when we received the package to make arrangements for re-shipping the package.  He declined to send us an e-mail or fax requesting that the package be re-shipped without the signature requirement and would not give a credit card number for the shipping charges.  We will ship the package when Mr. [redacted] provides payment for the shipping charges.  Also, please see below the page from our web site regarding service that explains the signature requirement. V1 RADAR DETECTOR SERVICE IF YOUR VALENTINE ONE NEEDS REPAIR If it's completely dead, make sure it's connected to a reliable power source. Try another car. See Troubleshooting (click here). If it still fails to function, follow these instructions to obtain factory service. WHERE TO SHIP Return your Valentine One and both power cords and lighter adapter (don't send the mounts) to: Valentine ResearchCustomer Service[redacted]
[redacted] HOW TO SHIP Ship your unit prepaid and insured, in its original packaging or something equally protective. You are responsible for your Valentine One until it is in our hands, so insist on a proof-of-delivery receipt.Along with your Valentine One, please enclose the following: your name billing address (for credit cards) shipping address email address your daytime telephone number description of the problem If your Valentine One is out of warranty (older than one year), send $45 or a credit card number with expiration date and credit card ID to cover cost of diagnosis and/or repair.Your Valentine One will be repaired as soon as possible.For units that have been abused or modified, a repair cost will be calculated based on parts and labor required. You will be contacted if the repair cost exceeds the $45 basic charge. NOTES We will not repair any Valentine One that has an unreadable serial number. Prices subject to change without notice. We ship to addresses within the USA or Canadian Provinces AB, BC, or SK only. An Adult signature is required on delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  I would like to add Valentine has incorrectly stated two important facts "We contacted Mr. [redacted] when we received the package to make arrangements for re-shipping the package. He declined to send us an e-mail or fax requesting that the package be re-shipped without the signature requirement and would not give a credit card number for the shipping charges.  We will ship the package when Mr. [redacted] provides payment for the shipping charges.  Also, please see below the page from our web site regarding service that explains the signature requirement." First Statement is incorrect.  I actually had to contact Valentine One (First Lie by the company).  Secondly I shouldn't have to pay for shipping.  There website doesn't included directions if you cant sign for a package.  This is False Advertising. Thirdly I shouldn't haven't to repay for shipping, when there was nothing on there website about if you couldn't sign for a package.  Lastly they are committing a crime by holding my radar detector and not shipping it backAll I ask for is for my laser radar detector to be shipping back to me, its not hard but I see Valentine's one customer service is so uneducated and unprofessional its not funny.

Valentine Research has made the decision to close [redacted] account and no longer do business with him.  We had already made this decision based on the indications of fraud and the tone and manner of the response from [redacted] confirms that we have made the correct decision.  Choices have consequences and [redacted] previous actions have resulted in an outcome with which he is not pleased.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The issue was resolved after I had involved the business' attorney. 
Regards,
[redacted]

In a previous response, we included a copy of the page on our web site that explains that a signature is required on delivery.  We are available by telephone, e-mail and fax to discuss delivery arrangements if one is not available to sign for a package.  Customers successfully contact us every day regarding shipping.Mr. [redacted] was not available to sign for his package.  He called [redacted] and made separate arrangements with [redacted] instead of contacting Valentine Research.  If he had contacted Valentine Research, we would have been able to make arrangements for delivery.  Mr. [redacted] should contact [redacted] to ask if there could be a solution such as [redacted] paying the shipping charge to re-ship his package because he had made an arrangement with them for delivery.