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Pinecone Press

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Reviews Pinecone Press

Pinecone Press Reviews (9)

Money was sent filed claim after only days laterCustomer was sent a refund on 10/and messages were leftRefunded $

I submitted an order to this company on March 12th. I received and email from QBaroo on March 25th that my order shipped but no tracking information. I have not received my order. I have called the business 3 times, sent 3 emails, and also called and sent an email to QBaroo. The business has not responded and Qbaroo does not have a working phone number and did not respond to my email. I filed a dispute with my credit card and they are currently working on this. The business has not responded to them either as of this date. I also contacted a venue where this business has participated as a vendor and gave them a heads up to their poor business practices. The business has a very pleasant phone message when you call but no calls are returned. Do not place any orders with this business at this time.

On May 28, 2014 I placed an online order for $337.98. The amount was debited from my bank account on June 4, 2014. I started contacting them around June 22, 2014, because I had not received my merchandise. After several e-mails, I got a response that they had been at a trade show the previous weekend, and they would get my order out by the end of the week. Since it had now been a month, I told them just to cancel the order, and refund my $337.98. I got a rude response that told me they would forward the information to QBarro, their software host.
Since June 28, 2014, I have sent at least 12 e-mails, called 7 times, and texted, but have not gotten any response. I also contacted QBarro, thinking I might have better luck with them. They responded quickly, and said that they have NOTHING to do with Pine cone Press's business dealings. They are only the "web site host".
I filed a complaint with the Attorney General for the State of California, and now with you.
I don't want to hire an attorney to pursue this, but I will if I have to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On May 28, 2014 I placed an online order for $337.98. The amount was debited from my bank account on June 4, 2014. I started contacting them around June 22, 2014, because I had not received my merchandise. After several e-mails, I got a response that they had been at a trade show the previous weekend, and they would get my order out by the end of the week. Since it had now been a month, I told them just to cancel the order, and refund my $337.98. I got a rude response that told me they would forward the information to QBarro, their software host.

Since June 28, 2014, I have sent at least 12 e-mails, called 7 times, and texted, but have not gotten any response. I also contacted QBarro, thinking I might have better luck with them. They responded quickly, and said that they have NOTHING to do with Pine cone Press's business dealings. They are only the "web site host".

I filed a complaint with the Attorney General for the State of California, and now with you.

I don't want to hire an attorney to pursue this, but I will if I have to.

Review: On January 26 I submitted an order ([redacted]) that included two white explosion books. I only received one in the box. I sent two emails (March 15 and April 6) asking that the second craft supply be sent. I have received no responses. I have tried to call and the voicemail box is full. I would like to receive the second book in the mail.Desired Settlement: I would like the book I paid for. As mentioned, I paid for two and received one.

Review: I ordered products amounting to $80.25 on 1/21/14 and received an email notice it would be shipped on 1/22/14. The 80.25 was paid to them on 1/21/14. As of today, February 6, 2014 I have not received products. I have sent numerous emails and made daily phone calls but no answers to either. DO NOT BUY FROM THIS COMPANY.Desired Settlement: Refund of 80.25

Review: Purchased an item via their web site, received an email that the item will be shipped on 2/7/14. After a number of calls, emails and even an attempt to fax my concerns I still have not received the item, or any response back. I want to either receive my money back or the item. As of 3/17/14 nothing has been received.Desired Settlement: I would like to receive the item or my money back.

Review: I placed an online order with this company on 9/30/14. The money for my order was taken from my account. The product has never been delivered. I have emailed, phoned and left voice messages. I have gotten no response from them at all and I still do not have my products.Desired Settlement: At this point I would just like my money back.. I actually think this business should be investigated for fraud. After the fact I am reading MANY similar complaints about this company. Thank you!

Business

Response:

Money was sent filed claim after only 3 days later. Customer was sent a refund on 10/29 and messages were left. Refunded $33.35.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: Craft Supplies

Address: 2600 S Harbor Blvd, Santa Ana, California, United States, 92704-5802

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