Pinecrest Exxon response to [redacted] InboxJonathan *P [redacted] Apr (days ago)to me Dear [redacted] , I Amandeep R [redacted] , am the service manager here at Pinecrest Exxon and was here when [redacted] brought his car in for inspectionI recall him failing inspection and in order to give him a proper estimate we had put his car on the liftWe have a policy here, if you want us to look at your car and put it on the lift, we charge for check out time which is $If you want the work done we wave the fee for lifting and looking at itThis was explained to ** [redacted] This young man came on a busy dayWe had a vehicles that were dropped off prior and people that were waiting as well when he failed inspection and left his car and authorized us to look at itOnce it was [redacted] 's car's turn to come in we pulled his car in and our mechanic inspected the vehicle and let me know what the issue was [redacted] called while we had his car in the bay and while I was composing his estimateHe came to the Exxon and demanded his car backHe didn't want to know the estimate or anythingI charged him checkout time of $and he was charged $for VA State InspectionIf he had a problem I wish he would have complained to the State Police because they are very good at these sort of disputes when the customer feels as if there car wasnt inspected properlyIts sad that this customer was having a bad dayUs here at Pinecrest Exxon take pride in our customers as they do in usThank you [redacted] for your time Amandeep R [redacted] Service Manager Pinecrest Exxon Little River Turnpike Alexandria VA, Click here to Reply or Forward
10521161 Pinecrest Exxon response to [redacted]InboxJonathan *. P[redacted] <pinecrestexxonsc@[redacted].com>Apr 7 (3 days ago)to me Dear [redacted], I Amandeep R[redacted], am the service manager here at Pinecrest Exxon and was here when [redacted]...
brought his car in for inspection. I recall him failing inspection and in order to give him a proper estimate we had put his car on the lift. We have a policy here, if you want us to look at your car and put it on the lift, we charge for check out time which is $95.00. If you want the work done we wave the fee for lifting and looking at it. This was explained to **. [redacted]. This young man came on a busy day. We had a vehicles that were dropped off prior and people that were waiting as well when he failed inspection and left his car and authorized us to look at it. Once it was [redacted]'s car's turn to come in we pulled his car in and our mechanic inspected the vehicle and let me know what the issue was. [redacted] called while we had his car in the bay and while I was composing his estimate. He came to the Exxon and demanded his car back. He didn't want to know the estimate or anything. I charged him checkout time of $95.00 and he was charged $16.00 for VA State Inspection. If he had a problem I wish he would have complained to the State Police because they are very good at these sort of disputes when the customer feels as if there car wasnt inspected properly. Its sad that this customer was having a bad day. Us here at Pinecrest Exxon take pride in our customers as they do in us. Thank you [redacted] for your time. Amandeep R[redacted] Service Manager Pinecrest Exxon 6566 Little River Turnpike Alexandria VA, 22312 Click here to Reply or Forward
Pinecrest Exxon response to [redacted] InboxJonathan *P [redacted] Apr (days ago)to me Dear [redacted] , I Amandeep R [redacted] , am the service manager here at Pinecrest Exxon and was here when [redacted] brought his car in for inspectionI recall him failing inspection and in order to give him a proper estimate we had put his car on the liftWe have a policy here, if you want us to look at your car and put it on the lift, we charge for check out time which is $If you want the work done we wave the fee for lifting and looking at itThis was explained to ** [redacted] This young man came on a busy dayWe had a vehicles that were dropped off prior and people that were waiting as well when he failed inspection and left his car and authorized us to look at itOnce it was [redacted] 's car's turn to come in we pulled his car in and our mechanic inspected the vehicle and let me know what the issue was [redacted] called while we had his car in the bay and while I was composing his estimateHe came to the Exxon and demanded his car backHe didn't want to know the estimate or anythingI charged him checkout time of $and he was charged $for VA State InspectionIf he had a problem I wish he would have complained to the State Police because they are very good at these sort of disputes when the customer feels as if there car wasnt inspected properlyIts sad that this customer was having a bad dayUs here at Pinecrest Exxon take pride in our customers as they do in usThank you [redacted] for your time Amandeep R [redacted] Service Manager Pinecrest Exxon Little River Turnpike Alexandria VA, Click here to Reply or Forward
10521161 Pinecrest Exxon response to [redacted]InboxJonathan *. P[redacted] <pinecrestexxonsc@[redacted].com>Apr 7 (3 days ago)to me Dear [redacted], I Amandeep R[redacted], am the service manager here at Pinecrest Exxon and was here when [redacted]...
brought his car in for inspection. I recall him failing inspection and in order to give him a proper estimate we had put his car on the lift. We have a policy here, if you want us to look at your car and put it on the lift, we charge for check out time which is $95.00. If you want the work done we wave the fee for lifting and looking at it. This was explained to **. [redacted]. This young man came on a busy day. We had a vehicles that were dropped off prior and people that were waiting as well when he failed inspection and left his car and authorized us to look at it. Once it was [redacted]'s car's turn to come in we pulled his car in and our mechanic inspected the vehicle and let me know what the issue was. [redacted] called while we had his car in the bay and while I was composing his estimate. He came to the Exxon and demanded his car back. He didn't want to know the estimate or anything. I charged him checkout time of $95.00 and he was charged $16.00 for VA State Inspection. If he had a problem I wish he would have complained to the State Police because they are very good at these sort of disputes when the customer feels as if there car wasnt inspected properly. Its sad that this customer was having a bad day. Us here at Pinecrest Exxon take pride in our customers as they do in us. Thank you [redacted] for your time. Amandeep R[redacted] Service Manager Pinecrest Exxon 6566 Little River Turnpike Alexandria VA, 22312 Click here to Reply or Forward