Pinehurst Toyota

I was promised NO payments until 2016 to secure a new car purchase. The Toyota Dealership where it was purchase states can't be done 13 days later.10/21/2016 - Got a call from [redacted] at Pinehurst Toyota(Dealer# XXXXX phone XXX-XXX-XXXX) stating that what the Loyalty Program guys [redacted] and [redacted] promised on my new car deal can't be done. He spoke with his Sales manager and it's impossible to **. I will have to make my first payment in November. I went to the dealership based on a flyer that was sent to my 23 year old son in the mail on 10/7-8/2015. I was introduce to [redacted] the 1st day and then dealt with [redacted] and [redacted] for the car deal on 10/9/2015. They asked me about getting a car for myself. I had NO intention of doing so because I knew my financial situation and I explained that to them several times. They were a part of a Toyota Loyalty Group that comes every so often for one week to the dealership to get people to purchase cars. They were pressing me and said just let us look at your car. They came in and said your car is known for the transmission to go out, you have 155,000 miles on it and you need something new. I told them that my husband was out of work and he may not start getting disability until sometime in 2016. They keep pressing me. They wrote out how much I was paying for my car which was $196 a month and how much it would be to get oil changes and replace a transmission and tires in the next few years. They said I was looking at I lot of expense when I can have something new and not worry about all of that. They kept pressuring me. They started with and $800 payments then went down to $450 if they added $127 for 12 months to help make up a payment of $569 until my husband started getting something coming in. With Gap coverage the payment is $573.55 set to begin January 7, 2016. Then they said if we could get your payments to where you don't have to make one until 2016,pay off the loan on your old car and not roll the payoff money back into the new deal, give you 2 years of free oil changes and tire rotations and give you money to help make the payments until your husbands disability comes through would you make the deal? They said I could refinance it in 6-12 months. They also said that have money and incentives to make it happen and since I was a previous Toyota RAV4 owner years ago and seem to be such a nice person they would rather give the money to go towards my new purchase than let it go to waste. I was still under great pressure but, I agreed. I don't believe I got any discounts for being a previous RAV4 owner. Shawn from the Pinehurst Toyota called stating that they can't push the deal out for 90 days. They can ** 75 days at the least and they will give me money to make a payment on November 23. He said I know pushing your payments out until January was crucial to you making the deal but he talked with this Sales manager and it can't happen. My payment of $573.55 will start in November but they will give me the money to make the payment for November. It will decrease my payment by $2. However, they won't change the terms if the contract. He said he talked with his manager and explain what was said but there's no way they can ** it. I told him I was confused. Here we are 12 days later and this is coming up. I gave them $1500 for a down payments along with the pressured deal. The car purchased is a 2015 Toyota RAV4 4X2. Had 88 miles on it at time of purchase. Vin# [redacted]XXXXXX [redacted] is the lieholder po box [redacted] A promise is a promise and you can't go back on what you say especially if you have a Customer Loyalty Program and the Dealership that closes the deal is NOT loyal.Desired SettlementBased on the circumstances on me making this purchase, I am seeking that the Dealership honor what was agreed in the original deal. I meet with [redacted], Manager at Pinehurst Toyota called me on 11/5/2015 to find out what all went on with my car deal. I met with him today 11/6/2015 and Pinehurst Toyota made good on what was promised to me by the Salesmen of the Toyota Loyalty Group. I am glad to say that I'm relieved that this was worked out. I can ride in peace. This complaint can be closed. Mr. [redacted] said that is I ever had any issues again, to feel free to contact him. I have his cell phone number if I can't reach him at the office.

I expressed that I DID NOT want any extra warranties included in the loan. They included a PLATINUM 6 year extended warranty without my knowledge.I went to Pinehurst Toyota on 2/7/14. I wanted to purchase a new Camry, I was approved for $20,000.00 through [redacted] Toyota finance.I had a trade in. After all day of being there and waiting, I finally felt I had no choice but to purchase a new Toyota Corolla..They chose the vehicle that they wanted to put me in and offered no other alternative (not even color). I felt that this was my only option to finally get a reliable new car. I should have gone somewhere else. After they finally came up with their deal, there was no negotiation. They had me go back to the sales/loan managers office and start signing papers, it was late and near closing time. I don't even remember the salesman's name. He was in a rush to get the paperwork done. I specifically stated that I did not want any extended warranties whatsoever. When he started to show me the different warranty packages,I told him that it would only make my monthly payment go up. He said OK and proceeded to the next papers for me to sign. After all the papers that he had me sign, the monthly payment that they originally told me of 450.00 had gone up to 471.00, I asked him what was my interest rate and he said 15.59%..I said that I thought it was 13%-14%? he didn't say anything about that. I then said well I guess that's why my payments are higher than that which I was told. I knew that I could not get more than $20,000.00 financed so I just signed and took the new Corolla home. After I got home I reviewed my contract and noticed that I had financed $21,812.62, I called back but couldn't speak with the guy that wrote my contract, so I went straight back there and met with him and asked why and how did he get me over $20,000.00 financed (loan) because [redacted] Toyota only approved me for $20,000.00. I also gave them $2000.00 down payment to make it an even $20,000.00 and no more. Then he SHOCKED me with his response of - "Well, I had to add in this Platinum Tender Loving Care warranty to the tail end of your loan. That way I can show my Manager that I didn't lose that much money in the deal."I was in shock I guess and I told him thanks for getting me in a new car and left. Desired SettlementI give three options- In order to settle this, I would like my $2,000.00 down payment returned to me in full. Or the loan and paperwork fixed, LESS the $1,698.00 service contract plus tax and my payments lowered to the original quoted price of $450.00 per month. Or a New Camry instead of the New Corolla at the same price on my contract. I have driven the Corolla about 120 miles to date.Business Response The situation was resolved amicably between the customer, Mr. [redacted], and the Dealership, in March, 2014, shortly after he submitted his concerns to the Revdex.com. We simply forgot to report the resolution to the Revdex.com.Regards,[redacted] Corporate CounselConsumer Response The complaint has not been resolved! I have been calling since 3/2014 and trying to get my 1692.00 canceled warranty monies returned.I have also been asked to leave as well as my wife, I sent my wife to the dealership two days ago to personally get some answers , Only because I work 6 days a week in **. the dealership has not satisfied any agreements. The sales manager(s) have failed to tell the truth every time I or my wife tries to get resolution. This dealership is VERY crooked, And they lie to people and I have all the proof to back this fact up.I will be in contact attorney generals office this week, I have had to consult an attorney on this matter and will be taking action, As well as the local T.V. station, newspaper regarding this unresolved matter for answers. thank you [redacted]!!!DO NOT TRUST THIS DEALERSHIP!!!!Consumer Response I personally went to the dealership on June 30, 2014. They told me it was resolved and that the warranty money had been paid back to [redacted]' account. This is not true. I called [redacted] Finance and they have no record of this. I then called the warranty company and was told that they had NEVER received a cancellation notice from the dealership. This warranty was supposed to be canceled the DAY of the sale when [redacted] turned around after he got home and said that he didn't want the warranty and the manager was told about it and called about this numerous times. We have gone to the dealership repeatedly and have been told it was taken care of. Now the dealership will not even take our calls and have lied about returning the warranty money. The warranty paper states on the back that the buyer is able to cancel within 30 days and have the money refunded to their account. The dealership finally gave him a cancellation notice on March 5, 2014 but the warranty company has still not been notified and no monies have been returned. We have contacted the Attorney General's office and will be retaining a lawyer. The real bad situation is that [redacted] is paying interest on this money that was added into the loan and on which he has tried to cancel. Please resolve this situation. Business Response Mr. [redacted] purchased a vehicle in February including the purchase of an extended warranty. Shortly after purchasing the vehicle, Mr. [redacted] contacted the Dealership to request that the warranty contract be cancelled. Unfortunately, while the cancellation request was being processed, Mr. [redacted] initiated a charge-back through his credit card company for the down payment he had made on the vehicle purchase. [redacted] at the Dealership contacted Mr. [redacted] to advise that the warranty cancellation refund of $1,698 could not be processed and paid to his lender until the charge-back was resolved. Mr. [redacted] indicated that he understood and would notify his credit card company. However, the situation with the charge-back remained unresolved. Just this week, Mr. [redacted] again spoke with [redacted] about clearing up the chargeback so that the refund on the warranty could be disbursed. The Dealership accounting office is in the process of verifying the resolution of the chargeback, at which point the warranty reimbursement will be finalized and the refund paid to Mr. [redacted]'s lender, as agreed.It is regretful that this has taken so long to resolve, however the Dealership could not release the funds until the chargeback of the credit card payment had been resolved satisfactorily. If Mr. or Mrs. [redacted] continue to have concerns regarding this matter, they are free to contact me directly so that we can resolve all remaining issues promptly.Regards,[redacted]Corporate CounselXXX-XXX-XXXXConsumer Response The charge back was never initiated, The dealership has had the 2000.00 from day one , when I purchased the corolla. I have spoken with my bank and they told me this personally. They investigated the complaint that I made on the transaction and they denied me the 2000.00 and left it to the dealership.They never took the 2000.00 from the dealership at all. [redacted] has the number to the bank to call and verify this. IO am waiting on my statement from Feb and march for actual proof. Again I hope this is resolved as well. I didn't want ANY extra warranties on this car from the start and I let them know that while signing all the papers. I just didn't look carefully and shouldn't trust anyone.

PInehurst Toyota sold me a new Venza with a defective sunroof that caused a leak and foul odor. They will not stand by the car warranty.I am an 84-year old resident of Pinehurst, North Carolina. On February 5, 2014, I purchased a new Toyota Venza from Pinehurst Toyota. I had ordered a Venza with a sunroof but the car delivered did not have a sunroof. The individual who sold me the car, told me that he could have a sunroof installed. He implied that it would be done by Toyota and that was my assumption. In fact, unbeknownst to me, Toyota had subcontracted this work to [redacted] Shop [redacted] There was no mention of the subcontractor on the invoices I received at the time of purchase and delivery.In October 2014, I started to notice a strong foul odor in the car. In November 2014, I brought the cart to Pinehurst Toyota to fix the problem; they could not find the source of the leak. They suggested that the cause of the odor might be my fault; I might have left the sunroof or the windows of the car open. The odor continued to get worse. I took the car back to Pinehurst Toyota in December because there was standing water on the rear floorboards. The odor in the car had gotten so strong that my wife could smell the odor on me when I came into the house after driving the car. In January 2015, Pinehurst Toyota could still not find a leak. On February 27, 2015, Pinehurst Toyota determined that improperly installed hoses on the sunroof caused the leak. The invoice they gave me clearly states that the right rear drain hose was too short allowing water to leak into the vehicle. They sent the car to [redacted] for repair. [redacted] repaired the hose but could not get rid of the foul odor in the car caused by the leak. [redacted] took the car from me two more times to try to remove the foul odor. After keeping my car for several weeks (in total) they advised me that they could not remove the odor then they told me they had found another leak!On May 15, 2015 seven months after I brought the car in to Pinehurst Toyota complaining of a foul smell and five months after telling me that the leak was caused by the sunroof the service department of Pinehurst Toyota called to tell me that they had discovered another leak caused by a damaged inside body seam improperly repaired or damaged from an accident that was undisclosed and that Toyota was not liable for damages or repairs to the car. They also stated it was a "non warrantable" condition and that they were not responsible. This story made up by [redacted] and Pinehurst Toyota is false and is a clear attempt to avoid responsibility for the damage caused by the leak caused by the improperly installed drain hoses. I am now making payments on a new Toyota Venza with a foul moldy odor that I cannot sell for value because of the smell. Pinehurst Toyota has denied responsibility. [redacted] is a subcontractor of Pinehurst Toyota.Desired SettlementI seek to have the foul smelling new car replaced to obtain what I would have had but for the leak that caused the odor.