Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I apologize for the incorrect dates about the claim I contacted MrPinelli in about our patio starting to sink He said " the foundation is settling give it some time and we can come back and fix it" I wish I had that in writing but took his word for it MrPinelli also stated that he did not sell me this product but his name, as the owner is on the contract Mark the salesman told me that the patio would not shift or sink because of the base that would be used Come to find out the salesman did some time in jail for running a "Ponzi scheme " so I should never of trusted him MrPinelli also mentioned that he came back and fixed the size of the patio The original patio that was installed was way under the square footage that I paid for and the wrong pavers and pattern were actually installedOne of the workers that installed the patio was drinking on the job He actually told us that he did not have a license because of his drinking and that is why he was getting a ride to work everyday The last day our patio was installed he spilled a twisted tea (an alcoholic beverage) on our brand new patio and tried to cover it up I asked him why their was a stain on the patio and he told me what had happened They then had to call another co worker to bring a tool that they used to remove the stained pavers to replace them I feel that the patio that was installed should not of sunk and that it should not be putting pressure on the side of my house and the siding The way that the patio has settled also caused the water to puddle and collect towards the foundation of my house MrPinelli I also feel that I am an honest and fair person We spent a lot of money on this patio and could of easily go with a stamped concrete patio but we went with you because of what we were told about your product and guarantee It is not our fault that your salesman Mark gave us incorrect information He worked for you and we feel that you should honor what we were told and fix our faulty patio Regards, [redacted] ***
To whom it may concern:The new landscape plantings were installed in a landscape bed with an existing retaining wallThe wall created the established landscape height of the plant bed (0-12"high)The retaining wall was not to be removedThe new plant bed was built inside the existing wall, at the homeowner's requestAfter the work was complete, the customer were very satisfied with our services and had no complaintsIt may be possible that there is an issue with the foundation that is allowing water to enter the basementWe understand his frustration, but we cannot take responsibility for something we did not causeWe also had arecord breaking year with rainfall that most likely did not help the situationRegards, Pinelli Landscaping
With respect to Mr [redacted] I question the dates, times, and calls he is statingThis project was sold in spring of2009, and completed in the summer of The customer states that I, Anthony Pinelli was the salesman forthis project and that is also incorrectI am very familiar with this projectA past salesmen sold this project andhe was not employed by Pinelli Landscaping in Therefore we did not construct this patio in as thehome owner states.After the initial project was completedI was made aware that the home owner was not happy with the size ofthe patio we installedMr [redacted] felt he was not given the proper square footage that was agreedI met with thehome owners and agreed to enlarge the space of the patio because of their displeasure.The portion of Mr [redacted] patio that has settled is along the perimeter of the house foundation due to thesettlement of the soil back fillWe can't control the process of placing the back fill around the foundation of thehouseThis is done by the builderFor example; if the subsoil's removed when trenching for the foundation haslarge portions of hard clay that has dried in the sun for days and sometimes months prior to the back fill process,it may take years for ground the completely settleFoundations are 8ft deepThe issues with the patio is notcaused by the process of how we installed the patio.As an authorized contractor through our vendor, we need to provide our customers with a year warranty onhardscaping servicesThat being said, we do not use this to our advantage for any short comingsI wouldabsolutely repair any faults beyond the year agreement, as long as the issues is something that could have beenprevented in our building processWe like to build for long lasting results and unfortunately there are situationswe can't always control.I like to inform and give as much knowledge as I have to people regarding the construction of building and themaintenance involved with the unilock patiosPower washing yearly is a good idea to get the grime out from theseams of the paversWhen cutting your lawn, you should make sure that the clippings are swept offThepolymeric sand that is used to sweep into the seams collects moisture and in shaded areas you will occasionallyget vegetationJust about everything around us has some type of maintenance involved.In the spring of did receive a call from Mr [redacted] expressing his concern of the settlingI had mentionedto him that can repair it later into the season when we slow down a bitThis project would be an additional costdue to the ground along the foundation movingI wanted to provide the service later into the season, so I cankeep the cost down and make it fair and reasonable for both of usI should not take blame for something I can'tcontrolThe foundation is 8ft deep and we can't control how it was back filled and how it settlescan controlour process in building and depth of stone we use for the patio base, and I would put our integrity of buildingsecond to none.Over the past years Pinelli Landscaping has installed patios and retaining wallsThe quality of our work andreputation speaks for itselfI have been researching hardscaping for years and can say with complete honestythat we go above and beyond when it comes to constructingI take a lot of pride keeping our customers happyIwant to make sure they can count on us for future servicesAnyone who has dealt with me knows I'm easy to getalong with, and I will do as much as I can to help out and make it rightRespectfully,Anthony Pinelli
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I apologize for the incorrect dates about the claim I contacted MrPinelli in about our patio starting to sink He said " the foundation is settling give it some time and we can come back and fix it" I wish I had that in writing but took his word for it MrPinelli also stated that he did not sell me this product but his name, as the owner is on the contract Mark the salesman told me that the patio would not shift or sink because of the base that would be used Come to find out the salesman did some time in jail for running a "Ponzi scheme " so I should never of trusted him MrPinelli also mentioned that he came back and fixed the size of the patio The original patio that was installed was way under the square footage that I paid for and the wrong pavers and pattern were actually installedOne of the workers that installed the patio was drinking on the job He actually told us that he did not have a license because of his drinking and that is why he was getting a ride to work everyday The last day our patio was installed he spilled a twisted tea (an alcoholic beverage) on our brand new patio and tried to cover it up I asked him why their was a stain on the patio and he told me what had happened They then had to call another co worker to bring a tool that they used to remove the stained pavers to replace them I feel that the patio that was installed should not of sunk and that it should not be putting pressure on the side of my house and the siding The way that the patio has settled also caused the water to puddle and collect towards the foundation of my house MrPinelli I also feel that I am an honest and fair person We spent a lot of money on this patio and could of easily go with a stamped concrete patio but we went with you because of what we were told about your product and guarantee It is not our fault that your salesman Mark gave us incorrect information He worked for you and we feel that you should honor what we were told and fix our faulty patio Regards, [redacted] ***
To whom it may concern:The new landscape plantings were installed in a landscape bed with an existing retaining wallThe wall created the established landscape height of the plant bed (0-12"high)The retaining wall was not to be removedThe new plant bed was built inside the existing wall, at the homeowner's requestAfter the work was complete, the customer were very satisfied with our services and had no complaintsIt may be possible that there is an issue with the foundation that is allowing water to enter the basementWe understand his frustration, but we cannot take responsibility for something we did not causeWe also had arecord breaking year with rainfall that most likely did not help the situationRegards, Pinelli Landscaping
With respect to Mr [redacted] I question the dates, times, and calls he is statingThis project was sold in spring of2009, and completed in the summer of The customer states that I, Anthony Pinelli was the salesman forthis project and that is also incorrectI am very familiar with this projectA past salesmen sold this project andhe was not employed by Pinelli Landscaping in Therefore we did not construct this patio in as thehome owner states.After the initial project was completedI was made aware that the home owner was not happy with the size ofthe patio we installedMr [redacted] felt he was not given the proper square footage that was agreedI met with thehome owners and agreed to enlarge the space of the patio because of their displeasure.The portion of Mr [redacted] patio that has settled is along the perimeter of the house foundation due to thesettlement of the soil back fillWe can't control the process of placing the back fill around the foundation of thehouseThis is done by the builderFor example; if the subsoil's removed when trenching for the foundation haslarge portions of hard clay that has dried in the sun for days and sometimes months prior to the back fill process,it may take years for ground the completely settleFoundations are 8ft deepThe issues with the patio is notcaused by the process of how we installed the patio.As an authorized contractor through our vendor, we need to provide our customers with a year warranty onhardscaping servicesThat being said, we do not use this to our advantage for any short comingsI wouldabsolutely repair any faults beyond the year agreement, as long as the issues is something that could have beenprevented in our building processWe like to build for long lasting results and unfortunately there are situationswe can't always control.I like to inform and give as much knowledge as I have to people regarding the construction of building and themaintenance involved with the unilock patiosPower washing yearly is a good idea to get the grime out from theseams of the paversWhen cutting your lawn, you should make sure that the clippings are swept offThepolymeric sand that is used to sweep into the seams collects moisture and in shaded areas you will occasionallyget vegetationJust about everything around us has some type of maintenance involved.In the spring of did receive a call from Mr [redacted] expressing his concern of the settlingI had mentionedto him that can repair it later into the season when we slow down a bitThis project would be an additional costdue to the ground along the foundation movingI wanted to provide the service later into the season, so I cankeep the cost down and make it fair and reasonable for both of usI should not take blame for something I can'tcontrolThe foundation is 8ft deep and we can't control how it was back filled and how it settlescan controlour process in building and depth of stone we use for the patio base, and I would put our integrity of buildingsecond to none.Over the past years Pinelli Landscaping has installed patios and retaining wallsThe quality of our work andreputation speaks for itselfI have been researching hardscaping for years and can say with complete honestythat we go above and beyond when it comes to constructingI take a lot of pride keeping our customers happyIwant to make sure they can count on us for future servicesAnyone who has dealt with me knows I'm easy to getalong with, and I will do as much as I can to help out and make it rightRespectfully,Anthony Pinelli