Pinetop Custom Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Response to Chortek First, we are talking about two completely different jobs The first was to up-grade to a new MAS software for $to $ This work was completed The second job was to set up Inventory and Purchase order management This was started on approximately 6/13/by [redacted] By late it became apparent that ***, while well-versed in MAS software, did not understand manufacturing well enough to finish the project At this time [redacted] (partner) stepped in to help [redacted] was assigned to the finish the project Because the job had taken so long and was over budger, [redacted] sent me a quote for $to finish the project After several weeks I called [redacted] to find out when we would be starting [redacted] sa meeting at my office to inform me that [redacted] and [redacted] had both left the company and would be unable to finish the project [redacted] said in the next few weeks he was hoping to hire someone with the skills to finish the project After many weeks [redacted] called to say he was unable to hire anyone to the finish the project Shortly thereafter [redacted] left the company This is why Badger Ham could not proceed with the recommendations made by Chortek The reason I called [redacted] is because it will cost me more than $to start someone new to finish the project I did not think it was right for them to get paid for a project not completed [redacted] informed me that I did not have a guaranteed contract so they have no obligation to Badger Ham That may be legally correct, but it is not right! If that is how they do business, that is fine but I think people have the right to know how they operate

The $the complainant refers to was for work completed
back in September of for a Sage upgrade and developing Inventory Control
ProgramThe work was concerning the initial set up, configuration, training
services and proceduresWork was not only performed on the Inventory
Control
program but also on the Purchase Order and Bill of Material programs as wellWe
did this on a time and material basisWe have the time sheets to support
the invoicing All the work billed for
was delivered and completedThe complainant must have approved of the work at
the time as they paid for these invoices
On January of 2014, the complainant requested additional
services, which we bid onThe complainant, via a phone call, informed us he
was going with another Sage resellerWe do not know the scope,
recommendations or changes made to the system by the other resellerOver one
year later the complainant informed us that he is unhappy with the way the
system is workingWe are not responsible for the complainant not proceeding
with the recommendations we made back in January of 2014, nor the resulting
impact made by the other Sage Reseller
In summary, we were engaged to perform a Sage upgrade and
develop an inventory control program on a time and materials basisThese tasks
were completedThere was no dissatisfaction mentioned by the complainant at
the time as evidenced by the fact that they paid for all the work. A request for quote to add features to
the Inventory control program already developed was requestedFor the features
requested we quoted $on Jan 30th The complainant Mr
Swellinger called to inform us we lost the bid to another Sage resellerWe
cannot be held responsible for the current state of his software as he did not
go with our recommendations and in fact had the work done (and potentially our
previous work altered) by someone else
Sincerely,
*** ***
CFO
Chortek LLP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  
Response to Chortek
 
First, we are talking about
two completely different jobs.  The first
was to up-grade to a new MAS 200 software for $7000 to $7500.  This work was completed.
The second job was to set up
Inventory and Purchase order management. 
This was started on approximately 6/13/12 by [redacted].  By late 2013 it became apparent that [redacted],
while well-versed in MAS 200 software, did not understand manufacturing well
enough to finish the project.  At this
time [redacted] (partner) stepped in to help.  [redacted] was assigned to the finish the
project. 
Because the job had taken so
long and was over budger, [redacted] sent me a quote for $5750 to finish the project.
After several weeks I called
[redacted] to find out when we would be starting. 
[redacted] set-up a meeting at my office to inform me that [redacted] and [redacted] had
both left the company and would be unable to finish the project.  [redacted] said in the next few weeks he was hoping
to hire someone with the skills to finish the project.
After many weeks [redacted] called
to say he was unable to hire anyone to the finish the project.  Shortly thereafter [redacted] left the company.  This is why Badger Ham could not proceed with
the recommendations made by Chortek.
The reason I called [redacted] is because it will cost me more than $5750 to start someone new to
finish the project.  I did not think it
was right for them to get paid for a project not completed.  [redacted] informed me that I did not have a guaranteed
contract so they have no obligation to Badger Ham.  That may be legally correct, but it is not right!  If that is how they do business, that is fine
but I think people have the right to know how they operate.