Pinewood Developments & Associates, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Since the customer's laptop had water damage, so it took longer for our technician to do repair and test to itSometimes there may be some special issues for the liquid damagesSo we just wanted to make sure the laptop can work stably before we shipped it back to the customerHe contacted us
twice for his laptop, one is on the 5th, and the other is on ***Our technician did do their best to fix it for the customerWe have shipped his device back on ***We apologize about this delayBut it has the New Year holiday during this time and it is always not that easy to fix a water damage problemHope the customer be able to give us a understandingThank you

L2 computer sold the battery to complaint on 12/**/2014 and complaint came back to L2 on 6/**/2015 to claim a wrong battery sent half a year later ago. Therefore, L2 has to get photos to approve the wrong battery was sold by the company. I admit that L2 customer service was dereliction of duty on...

responsing customer promptly beause it was facing the empoyee handover issue during that time. The customer service realised messages and photos sent by complaint few days later and reacted to complaint immediately on 6/**/2015. In a few messages between them through ebay, the customer service department made a clear statement that L2 accepted the return and would like to exchange or refund for the battery if complaint ship it back to L2. Then, complaint said she was on travelling and would be home on 6/**/2015. Therefore, L2 is still waiting for the return for exchange or refund.

I have reviewed the response made by the business in reference to complaint ID [redacted], and it is true that the business finally responded after several contact attempts. In those contacts I had sent the required photos and made it clear that I was traveling soon and thus would like immediate resolution. They have since been very responsive and we are in agreement that I'll send the battery for exchange 6/** when I return back home where it is. I hope/anticipate that L2 will follow through and send the correct product upon receiving my return.
Sincerely,
[redacted]