Pinewood Estates

I am rejecting this response because:1) The coupon that I had that said "star certified" had the northgate blvd address on it and2) The day that I came to that business there was a sign right outside the front door that said "Star Certified"My DMV renewal stated that I had to get my car smogged at a "Star Certified" station and I know that there is a difference so I was very awareI don't think that it is fair or right to draw customers to a smog station while advertising that it is "Star Certified" when it is not! It was a waste of time and money for me due to their advertising! If you put the Northgate address on it and state "Star Certified" then that seems pretty obvious to me that it is advertising! How could the Revdex.com not agree?Disappointed, ***

Pinewood Estates Apartment Pennsylvania Ne
Albuquerque, NM 87110 ###-###-####January 22, 2016 Re: *** *** #ID ***To Whom It May Concern, we received a complaint regarding issues in apartment *** *** ***We have had underground water leaksDue to the cold weather and old pipes has been breaking, and the boiler issues, which is out of our controlWe have been working on the issuesWe notified the residents hours prior to a water shut offThe office has no pending records of any unfinished work orders for any maintenance request since October 31stWe do have a scheduled appointment for Monday January 25, to check the den sinkIf you have any questions please feel free to contact us at *** *** Thank You, Management

We read the customer complaint, customer brought the vehicle in for the transmission fluid exchange service.Upon inspection we found that the Right Front CV Drive Shaft and the Shaft seal is leaking. We informed the customer about the transmission fluid leaks from the drive shaft seal.Customer...

approved the repair on 12/31/2015 we replaced the Drive shaft, seal and performed the fluid exchange service by using [redacted]( transmission fluid exchange machine) fluid type [redacted] 6.94 QT as per specs.On 01/02/2015 customer towed the vehicle in stated that the transmission fluid is leaking, we inspected the vehicle and found the transmission fluid is leaking from breather tube.We checked the Drive Shaft and the Seal and found no leaks at all. We showed the customer that the work we have done did not cause the leaks, the leak could be due to internal transmission problem or he must have raced the vehicle at very high RPM causing the fluid to pushed out of the breather tube.We cleaned the transmission and added the fluid and noticed the check engine light is on. We scanned the vehicle and found that Engine Code [redacted] sensor Malfunction.Again we explained to the customer that this code is not related to the Transmission Fluid Exchange, Drive Shaft or to the seal.We gave the customer a print out and the gave him the information that O2 sensor needs to be diagnosed before we replace it.After customer filed a complaint with the Revdex.com we called the customer on Friday 01/08/2016 and explained him that O2 is not related to the transmission service and we can offer Free diagnostics and will help him fix his car. He agreed that he will bring the car to us on Saturday on 01/09/2016 but he did not show up.We called him again on Monday 01/11/2016 left message and still no response from the customer.We stand by our repairs ans service and always make sure that the customer is fully satisfied with our service.Our offer is still stand if the customer brings the vehicle in we will perform free diagnostics and assist him to fix his vehicle.Thanks.[redacted]

Business states that there are two issues here. The first issue is the company name is Northstar Smog which does not mean the business is actually star certified. The second issue is that the coupons available that show star certified were in reference to a different location on Watt Avenue. This...

location was Star certified but due to not having up to date equipment the actual star certification is not possible at this time. All new advertisements will clearly specify which locations are star certified.

I am rejecting this response because:The work that I wanted done on my car on the 31st of December should have not cause my hazardous or engine lights to come on.  And my car to loose all power to the point that the vehicle was non drivable. The work that was done, caused all those things, also adding I had to come out of pocket and pay for tow to get back to my destination that was 68 miles from the location the vehicle stop on me.  Once I brought the vehicle back on the January 2nd for repairs and had it towed there as well. The vehicle ran horrible the indicator light was still on and it still had no power. I'm very much aware that the vehicle is not a racing car.  If I wanted a racing car I would have purchase a high performance racing car. race carnoun1. an automobile built or modified for racing.2. Definition ... Luxury, Higher-end cars that are not classified as sports or racing cars. The day I pick my car up on January 2, 2016 I was treated as if the problem on the vehicle was my fault. After paying $500.00 in repairs and $120.00 for towI have contacted Bureau of Automotive Repair and they have advice not to take my vehicle back to them.