Pinewood Place Apartments

Initial Business Response / [redacted] (1000, 8, 2015/11/23) */ We received the attached letter for case # 89067988: [redacted] Attached you will find the invoices from each vendor (carpet, cleaning and in house painting of $68.00) We do charge this to residents once they move outIf [redacted] feels the vendor overcharged, we apologize Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, where is this balance at move out coming from? My resident portal page online never indicated that I was deficient on rent, or that I was in debt to the business at move outAnd how was this # derived? Secondly, the invoices are for carpet cleaning, (strip?) and wax, and for cleaning the apartmentNot for carpet, cleaning and in house painting of $as stated aboveAlso, I only lived in the apartment from May 13th-september 17th, and there was nothing wrong with the carpet, floors, or walls both while I lived there, and following my departure that wouldn't be considered "wear and tear"Intact, there was literally NOTHING wrong with anything in the apartment throughout my stay at PWAThe figures that I was charged for those services are different from the figures presented in the "potential move out charges addendum that was presented upon initiation of the rental lease, and following the completion of the leaseThere is no consistency between what is displayed to the resident as a "potential charge", versus what is actually charged, which just so happens to be significantly more for every charge deductedI was charged for painting of flaws that existed in the apartment PRIOR to being a resident there because the flaws were documented on the moinspection sheet BY PINEWOOD MANAGEMENT, then following my departure, no additional documentation of new flaws following move out were documentedThis is evident on the "move-out inspection" that was mailed to meI cannot be charged for flaws that were not my own doing, nor can I be charged for basic wear and tear to the apartmentThirdly, if a cleaning company is charging 175$ to do a thorough cleaning, shouldn't that involve all hard and carpeted floor areas within the apartment? These invoices are extremely broad in nature and they do not include documentation of any exclusions that are not to be completed with the job they were hired for, nor do they contain documentation of any additional items that would need to be addressed in the apartment and included in the chargeFinally, why was I contacted, via email, on October 2nd (well after I had moved out of the apartment), to be told that I was given a free month of rent IN ERROR in the BEGINNING if the lease agreement, which was also a promotion special being offered to new tenants (which is WHY I decided to choose Pinewood Apartments as my new temporary residence, only to then also be told that because of the error made by management, that I all of a sudden owed another month of rent to the business? I NEVER defaulted on ANY payment of rent to the facility during the short length of my stay thereSince that email was sent, I've received the move-out letter paper (the one that all of this is dispute is over) which contained the new "balance at move-out", which was NEVER addressed with me prior to leaving, not even the day that I officially moved and specifically requested that the manager face to face to complete a walk-through with meThis "balance" that they are saying I owed at move out was NEVER stated or discussed with me during that conversation with management, nor was it mentioned when I discussed turning in my keys with themAlso, when the property manager, [redacted] , declined my offer to walk-through the apartment before I left, why was the maintenance man [redacted] not p-rop-erly equipped with a move-out inspection form to document any flaws found during that final inspection? And why was this documentation completed AFTER I was gone and not allowed to sign in aggreeance or given the opportunity to fix any issues that may have been noted -prior to me leaving? I just do not feel that the business fairly handled my security deposit, has done an extremely poor job at documenting things that they are trying to charge me for, when in fact they are not my fault, and as done a horribly poor job communicating with me about the issues that I have nor have they attempteed to resolve the issue with meI feel I have been given no choice but to contact the Revdex.com for further assistance, because it's obvious to me that they do no have any intention to pay me any portion of my security deposit back in return, and simply stating the fact that I literally lived there less than months in duration, had ZERO furniture, and no pets, and no items that could potentially cause damage to any part of the apartment, its extremely unfair, unreaslistic, and unreasonable that they can seriously try to claim that I caused enough damage to the apartment, or the need for a serious overhaul cleaning, especially after I put forth so much effort to ENSURE that it would be returned to the state in which it was during move in, to literally deduct my ENTIRE security deposit for necessary repairsAlso, because of an error made by management upon moand the promotion that was offered to me in error, because the property promised and gave me an promotion that shouldn't have been offered, I feel that they are making every effort and intent to try to recover as much of that lost value as possible by taking it out on me and my security depositThey have not explained to me once what this "move-out balance" on the invoice sent to me after I left, and I just feel that it is too coincidental that the amount of 42$ just so happens to equal an exact 400$, the total paid for a security deposit once the charges they are claiming to have deducted for "cleaning, waxing, painting, etc"Something should be done to better protect residents of rental communities from this wrongful act of theft, especially for people like me who go over and beyond to not only be an excellent tenant, but to make every attempt physically possible to leave the residence in pristine conditionIt's not acceptable or right, and I feel that in order to not be required to return my security deposit immediately, they just provide evidence that doesn't conflict, accurate documentation, and valid proof of evidence that these charges/things they are claiming needed to be addressed are simply more than standard wear and tear carpet, cleaning and in house painting of $

Initial Business Response /* (1000, 8, 2015/11/23) */
We received the attached letter for case # 89067988: [redacted].
Attached you will find the invoices from each vendor (carpet, cleaning and in house painting of $68.00).
We do charge this to residents once they move out. If [redacted] feels...

the vendor overcharged, we apologize.
Initial Consumer Rebuttal /* (3000, 10, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, where is this balance at move out coming from? My resident portal page online never indicated that I was deficient on rent, or that I was in debt to the business at move out. And how was this # derived? Secondly, the invoices are for carpet cleaning, (strip?) and wax, and for cleaning the apartment. Not for carpet, cleaning and in house painting of $68.00 as stated above. Also, I only lived in the apartment from May 13th-september 17th, and there was nothing wrong with the carpet, floors, or walls both while I lived there, and following my departure that wouldn't be considered "normal wear and tear". Intact, there was literally NOTHING wrong with anything in the apartment throughout my stay at PWA. The figures that I was charged for those services are different from the figures presented in the "potential move out charges addendum that was presented upon initiation of the rental lease, and following the completion of the lease. There is no consistency between what is displayed to the resident as a "potential charge", versus what is actually charged, which just so happens to be significantly more for every charge deducted. I was charged for painting of flaws that existed in the apartment PRIOR to being a resident there because the flaws were documented on the move-in inspection sheet BY PINEWOOD MANAGEMENT, then following my departure, no additional documentation of new flaws following move out were documented. This is evident on the "move-out inspection" that was mailed to me. I cannot be charged for flaws that were not my own doing, nor can I be charged for basic wear and tear to the apartment. Thirdly, if a cleaning company is charging 175$ to do a thorough cleaning, shouldn't that involve all hard and carpeted floor areas within the apartment? These invoices are extremely broad in nature and they do not include documentation of any exclusions that are not to be completed with the job they were hired for, nor do they contain documentation of any additional items that would need to be addressed in the apartment and included in the charge. Finally, why was I contacted, via email, on October 2nd (well after I had moved out of the apartment), to be told that I was given a free month of rent IN ERROR in the BEGINNING if the lease agreement, which was also a promotion special being offered to new tenants (which is WHY I decided to choose Pinewood Apartments as my new temporary residence, only to then also be told that because of the error made by management, that I all of a sudden owed another month of rent to the business? I NEVER defaulted on ANY payment of rent to the facility during the short length of my stay there. Since that email was sent, I've received the move-out letter paper (the one that all of this is dispute is over) which contained the new "balance at move-out", which was NEVER addressed with me prior to leaving, not even the day that I officially moved and specifically requested that the manager face to face to complete a walk-through with me. This "balance" that they are saying I owed at move out was NEVER stated or discussed with me during that conversation with management, nor was it mentioned when I discussed turning in my keys with them. Also, when the property manager, [redacted], declined my offer to walk-through the apartment before I left, why was the maintenance man [redacted] not p-rop-erly equipped with a move-out inspection form to document any flaws found during that final inspection? And why was this documentation completed AFTER I was gone and not allowed to sign in aggreeance or given the opportunity to fix any issues that may have been noted -prior to me leaving? I just do not feel that the business fairly handled my security deposit, has done an extremely poor job at documenting things that they are trying to charge me for, when in fact they are not my fault, and as done a horribly poor job communicating with me about the issues that I have nor have they attempteed to resolve the issue with me. I feel I have been given no choice but to contact the Revdex.com for further assistance, because it's obvious to me that they do no have any intention to pay me any portion of my security deposit back in return, and simply stating the fact that I literally lived there less than 5 months in duration, had ZERO furniture, and no pets, and no items that could potentially cause damage to any part of the apartment, its extremely unfair, unreaslistic, and unreasonable that they can seriously try to claim that I caused enough damage to the apartment, or the need for a serious overhaul cleaning, especially after I put forth so much effort to ENSURE that it would be returned to the state in which it was during move in, to literally deduct my ENTIRE security deposit for necessary repairs. Also, because of an error made by management upon move-in and the promotion that was offered to me in error, because the property promised and gave me an promotion that shouldn't have been offered, I feel that they are making every effort and intent to try to recover as much of that lost value as possible by taking it out on me and my security deposit. They have not explained to me once what this "move-out balance" on the invoice sent to me after I left, and I just feel that it is too coincidental that the amount of 42$ just so happens to equal an exact 400$, the total paid for a security deposit once the charges they are claiming to have deducted for "cleaning, waxing, painting, etc". Something should be done to better protect residents of rental communities from this wrongful act of theft, especially for people like me who go over and beyond to not only be an excellent tenant, but to make every attempt physically possible to leave the residence in pristine condition. It's not acceptable or right, and I feel that in order to not be required to return my security deposit immediately, they just provide evidence that doesn't conflict, accurate documentation, and valid proof of evidence that these charges/things they are claiming needed to be addressed are simply more than standard wear and tear.
carpet, cleaning and in house painting of $68.00