Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
This owner did not clearly read or review the Property Management Agreement prior to completing this complaint against us & assessing Nor have they reached out about the past due amounts that feel are owed to them Per this complaint, he has not spoken to anyone in our company since
2/4/ Our company's position was that we were going to permit this client to move on without any further incident since the client owed us money but was unhappy with our services.The property management agreement is attached to this response The detailed statement of account is also attached Our perspective is that this client owes us $based on the Property Management Agreement & the statement attached This client has been to our offices (has our mailing address), has our phone numbers, emails & fax Per our agreement the client was not permitted to do the following which the client did do: Collect rent directly from the tenant Terminate the agreement (take over management) without day written notice.The client did contact us in writing to terminate the agreement, however, the days notice do still apply All other fees associated w the account follow the attached agreement that was signed by the client The client also collected rent & security deposits from the tenant's which is a direct violation of the Management Agreement This complaint has little to nothing to do w the maintenance that the owner requested a bid on, which was only charged for the work that was done per the statement attached As for the communication There has been no communication from the client since termination until we received this from your company The client was given 24/internet portal access to which the last time he logged into the system was on 2/6/ This system permits him to view & see all the statements/documents that are attached here & more Again, our only thought was that we were no longer doing business between the client and ourselves We did not pursue anything else because we wanted to share an effort of good faith with this client We welcome any communication he wishes to have with us through the necessary means We look forward to resolving this in a positive manner
Our client and us are in the middle of solving this misunderstanding In reference to the Court case, the client has a misunderstanding of how these cases work and when funds are actually collected that they are submitted to him in line our Management Agreement The
case in question once decided with a $6,judgment was then appealed by the defendant in the case. This appeal caused the case to move into superior court At this point, per the attachments, no successful service has been given to the defendant in order to get a final hearing Our company has received no money through the courts in regards to this judgment and thus no payment has been issued to our client because no funds have been collected by the attorney from the defendant. Once payments from the defendant are received by the courts, then submitted to the attorney, processed , those payments will be as promptly as possible issued to our client.Per the issue mentioned at the end of this statement A full analysis was sent to the client that is attached as well His response is also attached We feel we have answered all of his questions per our agreements and the agreements that have been made in writing with him for the work that we are required to do for him. Work that was billed in error was credited and returned to the client without any issue The remaining amount of the balance from the workcompleted was in fact owed and was deducted from his account per the agreements The final notice of his response he agrees that the amount tobe paid for the work was $which was charged and the remainder as been sent at this time.At this point, we are in the final responses to this misunderstanding and feel it will be completed as early as this week
Thank you for the refund of $638.00.I am left uneasy about the bookkeeping by the property manager.In reviewing the emails further - I'm charged for the lease up fee when a tenant broke the lease early. I had paid $360.00 when he moved in on 4/2013.The same tenant who moved out early agreed to pay the lease up fee. Perhaps he also paid the fee to the manager. I have attached 2013, and 2014 year-end statements indicating the highlighted expenses.Also, I cannot seem to open the last two attachments about the court case sent in the latest reply.I appreciate your time in handling this matter.---Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The bookkeeping and handling of maintenance issues are UNSATISFACTORY.It's clear that the tenant paid $1200, and was refunded $830 back with $370 in "cleaning fees" charged to him.From my year-end 2014 statement, it's clear I was charged $360 as a lease up fee even though I was told over email the tenant would pay it.10/13/2014 Check Park Place Property Management Lease up fee_[redacted] $360.00It's ABSURD to be told: "this statement shows that you were compensated for it on all accounts, they were billed and it went into one of your income accounts"It doesn't make ANY sense to generate a "tenant statement" requesting it "not be publicized"While my year-end 2014 statement indicates new tenants moved in and paid rent and another deposit that month: https://goo.g[redacted]Where is that information in the "tenant statement"?Here is what makes sense:For 2014, I contracted Parkplace Management to obtain $1080/mo x 12 mos = $12,960 (rent was $1200 with 10%/mo management fees)Instead my bank deposits total: $12,519.67 (Incidentally doesn't even match the 2014 Year End Statement net income)I was UNDERPAID by $440.33I'll agree that the damages to my unit in December were $3470.ROUGHLY, $3000 was owed. Rent collected was $1200/mo from Jan thru March. $3600. Yet I was paid $0.I am OWED $600.I faxed a letter terminating the contract on 4/16.$120 in maintenance fees collected from April and May, for absolutely no work done since March (3/2 dryer issue), accounts for another $240.An email 5/21 confirmed that "All maintenance issues are on hold until we have this relationship resolvedThat's $840 TOTAL I am owed.Ryan, I have been waiting to move on with a Revdex.com accredited property manager for months now.Fix the damages in my unit, reimburse me for the remaining amount, and consider the contract terminated.Or the Revdex.com can advise me on a suitable attorney to seek compensation.
Regards,
[redacted]
I can send the previous documentation about the court hearing and where the case is at if you need me to. The judgment has been appealed into Superior Court, thus you would have to pay an attorney more in order to pursue it. Please advise and I will do so through email if it did not open through this system.Please review the attached tenant statement (tenant statement not to be publicized). The tenant paid for the move out expense to you in October, because the rent that month was prorated yet there was a full payment of $1200 in that month. He was in October charged to reimburse you through the "Other Income" Account the repayment of $405 to you in that month for the new lease fee. Their deposit was partially returned to them because they were charged for the cleaning and other items only. There was nothing else that was charged to you in that month. Sometimes the way that the system reports it can be confusing, but I believe that I can share whatever you need in order to answer your questions.I believe this statement shows that you were compensated for it on all accounts, they were billed and it went into one of your income accounts (You have Rent Income, Other Income and Cleaning/Maintenance Income for when you are compensated for something that they damage). If there is anything else I can do to better explain this please let me know. Look forward to giving a full understanding.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
This owner did not clearly read or review the Property Management Agreement prior to completing this complaint against us & assessing Nor have they reached out about the past due amounts that feel are owed to them Per this complaint, he has not spoken to anyone in our company since
2/4/ Our company's position was that we were going to permit this client to move on without any further incident since the client owed us money but was unhappy with our services.The property management agreement is attached to this response The detailed statement of account is also attached Our perspective is that this client owes us $based on the Property Management Agreement & the statement attached This client has been to our offices (has our mailing address), has our phone numbers, emails & fax Per our agreement the client was not permitted to do the following which the client did do: Collect rent directly from the tenant Terminate the agreement (take over management) without day written notice.The client did contact us in writing to terminate the agreement, however, the days notice do still apply All other fees associated w the account follow the attached agreement that was signed by the client The client also collected rent & security deposits from the tenant's which is a direct violation of the Management Agreement This complaint has little to nothing to do w the maintenance that the owner requested a bid on, which was only charged for the work that was done per the statement attached As for the communication There has been no communication from the client since termination until we received this from your company The client was given 24/internet portal access to which the last time he logged into the system was on 2/6/ This system permits him to view & see all the statements/documents that are attached here & more Again, our only thought was that we were no longer doing business between the client and ourselves We did not pursue anything else because we wanted to share an effort of good faith with this client We welcome any communication he wishes to have with us through the necessary means We look forward to resolving this in a positive manner
Our client and us are in the middle of solving this misunderstanding In reference to the Court case, the client has a misunderstanding of how these cases work and when funds are actually collected that they are submitted to him in line our Management Agreement The
case in question once decided with a $6,judgment was then appealed by the defendant in the case. This appeal caused the case to move into superior court At this point, per the attachments, no successful service has been given to the defendant in order to get a final hearing Our company has received no money through the courts in regards to this judgment and thus no payment has been issued to our client because no funds have been collected by the attorney from the defendant. Once payments from the defendant are received by the courts, then submitted to the attorney, processed , those payments will be as promptly as possible issued to our client.Per the issue mentioned at the end of this statement A full analysis was sent to the client that is attached as well His response is also attached We feel we have answered all of his questions per our agreements and the agreements that have been made in writing with him for the work that we are required to do for him. Work that was billed in error was credited and returned to the client without any issue The remaining amount of the balance from the workcompleted was in fact owed and was deducted from his account per the agreements The final notice of his response he agrees that the amount tobe paid for the work was $which was charged and the remainder as been sent at this time.At this point, we are in the final responses to this misunderstanding and feel it will be completed as early as this week
Thank you for the refund of $638.00.I am left uneasy about the bookkeeping by the property manager.In reviewing the emails further - I'm charged for the lease up fee when a tenant broke the lease early. I had paid $360.00 when he moved in on 4/2013.The same tenant who moved out early agreed to pay the lease up fee. Perhaps he also paid the fee to the manager. I have attached 2013, and 2014 year-end statements indicating the highlighted expenses.Also, I cannot seem to open the last two attachments about the court case sent in the latest reply.I appreciate your time in handling this matter.---Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The bookkeeping and handling of maintenance issues are UNSATISFACTORY.It's clear that the tenant paid $1200, and was refunded $830 back with $370 in "cleaning fees" charged to him.From my year-end 2014 statement, it's clear I was charged $360 as a lease up fee even though I was told over email the tenant would pay it.10/13/2014 Check Park Place Property Management Lease up fee_[redacted] $360.00It's ABSURD to be told: "this statement shows that you were compensated for it on all accounts, they were billed and it went into one of your income accounts"It doesn't make ANY sense to generate a "tenant statement" requesting it "not be publicized"While my year-end 2014 statement indicates new tenants moved in and paid rent and another deposit that month: https://goo.g[redacted]Where is that information in the "tenant statement"?Here is what makes sense:For 2014, I contracted Parkplace Management to obtain $1080/mo x 12 mos = $12,960 (rent was $1200 with 10%/mo management fees)Instead my bank deposits total: $12,519.67 (Incidentally doesn't even match the 2014 Year End Statement net income)I was UNDERPAID by $440.33I'll agree that the damages to my unit in December were $3470.ROUGHLY, $3000 was owed. Rent collected was $1200/mo from Jan thru March. $3600. Yet I was paid $0.I am OWED $600.I faxed a letter terminating the contract on 4/16.$120 in maintenance fees collected from April and May, for absolutely no work done since March (3/2 dryer issue), accounts for another $240.An email 5/21 confirmed that "All maintenance issues are on hold until we have this relationship resolvedThat's $840 TOTAL I am owed.Ryan, I have been waiting to move on with a Revdex.com accredited property manager for months now.Fix the damages in my unit, reimburse me for the remaining amount, and consider the contract terminated.Or the Revdex.com can advise me on a suitable attorney to seek compensation.
Regards,
[redacted]
I can send the previous documentation about the court hearing and where the case is at if you need me to. The judgment has been appealed into Superior Court, thus you would have to pay an attorney more in order to pursue it. Please advise and I will do so through email if it did not open through this system.Please review the attached tenant statement (tenant statement not to be publicized). The tenant paid for the move out expense to you in October, because the rent that month was prorated yet there was a full payment of $1200 in that month. He was in October charged to reimburse you through the "Other Income" Account the repayment of $405 to you in that month for the new lease fee. Their deposit was partially returned to them because they were charged for the cleaning and other items only. There was nothing else that was charged to you in that month. Sometimes the way that the system reports it can be confusing, but I believe that I can share whatever you need in order to answer your questions.I believe this statement shows that you were compensated for it on all accounts, they were billed and it went into one of your income accounts (You have Rent Income, Other Income and Cleaning/Maintenance Income for when you are compensated for something that they damage). If there is anything else I can do to better explain this please let me know. Look forward to giving a full understanding.